IanJohnson wrote:The real answer to your question was "I don't know". Since that usually isn't satisfactory, he needed to answer again with an estimate, which no matter what, will never be as accurate as the first answer. So you can be mad that he doesn't (and can't) know, or you can be mad that his attempt to predict a highly variable future turned out to be wrong.
Nah,
I'm one of these people that would actually prefer the truth. (something that solidoodle clearly struggle with)
I'd have preferred the reply,
"you know what, we have no idea, we have no idea who will be working for us, how much we'll be making, and consequently we have no idea how long it's going to take items to get to you. -I know we've promised things time and time again. but you know what shit happens!"
-at least I could have laughed at that.
This is the crazy thing, (or the thing that drives me crazy).
they have no idea when they can ship machines. but just don't tell you that.
And I get that he was having to answer with estimates, but he completely ignored the question.
I asked when will machines ship that were ordered in July, he told me when May orders should finished shipping and when June orders will start! it took two more emails for them to provide an estimate. -despite the fact that they provided a shipping update at the end of august that was very far reaching. (though now completely wrong).
Seriously, if I were to contact support right now, and say I haven't ordered yet, just checking, if I ordered now how long would it take to get to me.
I get told yeah 8-10 weeks. it's in the order forms, repeated several times on the FAQ.
so as a new customer I'd order, then if a week later I contact support again and say are we still good on delivery times, All I'll get is shrugs and excuses.
maryla wrote:danny wrote:why are they still saying that they expect orders made today to be shipped in 8-10 weeks.
Yes, that's clearly a lie. If they wanted to be honest they should put the printer out of stock, but as others have pointed out that might kill the company, which is not a good thing if you *ever* want to get your printer.
Anyway, does anyone remember the "revised shipping estimates" that they would "post shortly" (two weeks ago)?
They don't need to write out of stock.
they just need to be realistic about what they can do.
it's now almost exactly 12 weeks until Christmas.
SO 8-10 weeks assembly, plus 2 weeks shipping, (those are maximum values stated in the FAQ)
Ordering right now, I should be able to stick one under the tree as a gift to someone else?
Except we all know it's a lie.
more than anything that's what I hate.
As I said earlier, I'm not waiting for a toy, I see this as a tool that will help me to create things.
I had ideas about what I'll do with my solidoodle, and have already spent weeks designing things in CAD, waiting for my CAM to actually get here!
the ineptness of these guys.
they've already ruined Christmas business opportunities for me.
and it seems like anyone in the past few weeks that may have been stupid enough to believe what they write in their FAQ is going to have a disappointing Christmas also.
it's so frustrating.
As I said in my last message to support.
if something is pre-order then they shouldn't have charged for it.
the simple facts are.
I couldn't care if this was a con, my card provider will cover me.
but I'm running out of time for what they will cover me. and any ideas as to how solidoodle might help the consumer
-whether that's not charging up front, offering re-fund/rebuy options without loosing order places.
-offering factually correct information on their blog/facebook/FAQ/Google groups.
the just refuse to acknowledge.
At the moment, I might get a machine in mid November, hopefully, fingers crossed.
