When they had the original SD2s, if you threatened to ask for a refund they would magically ship your SD2 within a week

But it looks like they don't have the cash now, it may be operating like a ponzai scheme, hoping to take in new orders and pay off old refunds.

"The old "Squeaky Wheel Gets The Grease" trick, eh?"
--Maxwell Smart

But it looks like they don't have the cash now, it may be operating like a ponzai scheme, hoping to take in new orders and pay off old refunds.

Hey Guys

Just read this article and if anyone has an outstanding ordering with these $^&# I recommend doing whatever you can do to get your money back ASAP.  I luckily paid using paypal and i consider myself lucky because I had my money back in 10 days.  So, please act sooner then latter.  This year is fastly ending and who knows what they pull at the start of 2016.

http://3dprint.com/110023/solidoodle-ou … ney-rumor/

I said that months ago....

Just read this article and if anyone has an outstanding ordering with these $^&# I recommend doing whatever you can do to get your money back ASAP.  I luckily paid using paypal and i consider myself lucky because I had my money back in 10 days.  So, please act sooner then latter.  This year is fastly ending and who knows what they pull at the start of 2016.

http://3dprint.com/110023/solidoodle-ou … ney-rumor/

Well I may have won.... 

Luckily I paid using Paypal, so i contacted them Tuesday and they said I should file a claim, so that is what I did.

And then guess what?!?

I received an email from Solidoodle saying my printer was ready to ship on Friday, but they noticed I initiated a chargeback.  Shockingly they then called me around 3:00p.m. but I missed there call.  I called them back but they don't ever answer so it was pointless. 

I told Daniel that I haven't heard from them and now they are  trying to do everything, so that I don't file a chargeback with paypal.  They gave me some BS about being short staffed.  I told Daniel on October 1st to ship my printer and its been over 2 weeks Im pretty sure you could have found sometime to email back.  Especially when I set up a fake account asking questions about buying a printer and they responded back religiously with answers. 

Here is the email they sent...

Hi Jason:

We apologize for the delayed response, we are experiencing a higher than normal volume of calls and emails, and we are currently short staffed in your customer service, as one of our representatives has taken leave to deal with some personal matters. Good news is that we have received the shipment of doors that we were awaiting, and we can most like have your printer shipped out to you by the end of the day tomorrow. I noticed that you have initiated a charge back with your card holder, and we completely understand why. We deeply apologize for the inconvenience this process has caused you. I can see that there is no filament on your order, if we include a free roll of filament, and have your order shipped out to you by tomorrow, will you consider keeping your order?

Best,
Daniel

I responded back saying that I do not want there printer and how awful of a company they are.  He told me that he will allow the chargeback, which I could careless what he would allow because paypal said my funds will be back in my account 10/24 no matter what he said. 

I am now probably going to purchase a lulzbot next week.  Unless any members could suggest something else which I would be grateful for the input.

Its funny. It happen almost the same to me. I answered the same. Let see if they deliver.

Well I may have won.... 

Luckily I paid using Paypal, so i contacted them Tuesday and they said I should file a claim, so that is what I did.

And then guess what?!?

I received an email from Solidoodle saying my printer was ready to ship on Friday, but they noticed I initiated a chargeback.  Shockingly they then called me around 3:00p.m. but I missed there call.  I called them back but they don't ever answer so it was pointless. 

I told Daniel that I haven't heard from them and now they are  trying to do everything, so that I don't file a chargeback with paypal.  They gave me some BS about being short staffed.  I told Daniel on October 1st to ship my printer and its been over 2 weeks Im pretty sure you could have found sometime to email back.  Especially when I set up a fake account asking questions about buying a printer and they responded back religiously with answers. 

Here is the email they sent...

Hi Jason:

We apologize for the delayed response, we are experiencing a higher than normal volume of calls and emails, and we are currently short staffed in your customer service, as one of our representatives has taken leave to deal with some personal matters. Good news is that we have received the shipment of doors that we were awaiting, and we can most like have your printer shipped out to you by the end of the day tomorrow. I noticed that you have initiated a charge back with your card holder, and we completely understand why. We deeply apologize for the inconvenience this process has caused you. I can see that there is no filament on your order, if we include a free roll of filament, and have your order shipped out to you by tomorrow, will you consider keeping your order?

Best,
Daniel

I responded back saying that I do not want there printer and how awful of a company they are.  He told me that he will allow the chargeback, which I could careless what he would allow because paypal said my funds will be back in my account 10/24 no matter what he said. 

I am now probably going to purchase a lulzbot next week.  Unless any members could suggest something else which I would be grateful for the input.

Its funny. It happen almost the same to me. I answered the same. Let see if they deliver.

Well I may have won.... 

Luckily I paid using Paypal, so i contacted them Tuesday and they said I should file a claim, so that is what I did.

And then guess what?!?

I received an email from Solidoodle saying my printer was ready to ship on Friday, but they noticed I initiated a chargeback.  Shockingly they then called me around 3:00p.m. but I missed there call.  I called them back but they don't ever answer so it was pointless. 

I told Daniel that I haven't heard from them and now they are  trying to do everything, so that I don't file a chargeback with paypal.  They gave me some BS about being short staffed.  I told Daniel on October 1st to ship my printer and its been over 2 weeks Im pretty sure you could have found sometime to email back.  Especially when I set up a fake account asking questions about buying a printer and they responded back religiously with answers. 

Here is the email they sent...

Hi Jason:

We apologize for the delayed response, we are experiencing a higher than normal volume of calls and emails, and we are currently short staffed in your customer service, as one of our representatives has taken leave to deal with some personal matters. Good news is that we have received the shipment of doors that we were awaiting, and we can most like have your printer shipped out to you by the end of the day tomorrow. I noticed that you have initiated a charge back with your card holder, and we completely understand why. We deeply apologize for the inconvenience this process has caused you. I can see that there is no filament on your order, if we include a free roll of filament, and have your order shipped out to you by tomorrow, will you consider keeping your order?

Best,
Daniel

I responded back saying that I do not want there printer and how awful of a company they are.  He told me that he will allow the chargeback, which I could careless what he would allow because paypal said my funds will be back in my account 10/24 no matter what he said. 

I am now probably going to purchase a lulzbot next week.  Unless any members could suggest something else which I would be grateful for the input.

I've owned a business for 24 years. It's run by my wife and I. We are always short staffed and always return calls and emails promptly. I always know my inventory and I always can tell you to the day when your order will ship if I am out of stock. I was at the www.TechShop.ws this morning producing parts I sell, and took two phone calls while I was running the metal lathe.

Solidoodle is a sorry excuse for a business...

Luckily I paid using Paypal, so i contacted them Tuesday and they said I should file a claim, so that is what I did.

And then guess what?!?

I received an email from Solidoodle saying my printer was ready to ship on Friday, but they noticed I initiated a chargeback.  Shockingly they then called me around 3:00p.m. but I missed there call.  I called them back but they don't ever answer so it was pointless. 

I told Daniel that I haven't heard from them and now they are  trying to do everything, so that I don't file a chargeback with paypal.  They gave me some BS about being short staffed.  I told Daniel on October 1st to ship my printer and its been over 2 weeks Im pretty sure you could have found sometime to email back.  Especially when I set up a fake account asking questions about buying a printer and they responded back religiously with answers. 

Here is the email they sent...

Hi Jason:

We apologize for the delayed response, we are experiencing a higher than normal volume of calls and emails, and we are currently short staffed in your customer service, as one of our representatives has taken leave to deal with some personal matters. Good news is that we have received the shipment of doors that we were awaiting, and we can most like have your printer shipped out to you by the end of the day tomorrow. I noticed that you have initiated a charge back with your card holder, and we completely understand why. We deeply apologize for the inconvenience this process has caused you. I can see that there is no filament on your order, if we include a free roll of filament, and have your order shipped out to you by tomorrow, will you consider keeping your order?

Best,
Daniel

I responded back saying that I do not want there printer and how awful of a company they are.  He told me that he will allow the chargeback, which I could careless what he would allow because paypal said my funds will be back in my account 10/24 no matter what he said. 

I am now probably going to purchase a lulzbot next week.  Unless any members could suggest something else which I would be grateful for the input.