226 (edited by Cwalster 2012-10-14 14:28:24)

Re: Orders Shipping List

1605 changed to shipped. 5/24/12 order date.

227

Re: Orders Shipping List

What was your invoice Number?

228

Re: Orders Shipping List

723. I don't know the exact date it shipped, some time between Thursday and today.

229

Re: Orders Shipping List

For those of you who have already had your Solidoodle shipped a while back, can we expect an email confirmation when it leaves the building along with a tracking number?

230

Re: Orders Shipping List

Pretenda, I got an email when my status was changed to shipped, but I had to email and ask for a tracking number.

They shipped usps though to me in canada which means the tracking is usually never accurate or updated.

231

Re: Orders Shipping List

I didn't get any email whatsoever. I emailed them to get a tracking number.

232

Re: Orders Shipping List

Thanks everyone, will ask for a tracking number.

233 (edited by danny 2012-10-15 11:09:43)

Re: Orders Shipping List

MeshMoth wrote:

Yeah, I don't think the problem lies in this thread...

I meant that ignorance is bliss.

it's getting to the stage where I'm just checking either the google groups or this forum only to find out how production is going, any updates on when I'll get my printer.

then it turns out that the only updates are further delays...

shabby wrote:

Eta's are guesstimates not promises, you will get you printers that's a promise, but you have to understand that when a start-up company is swamped with orders you will have delay's.

it's past that stage now.
I know that the original 8-10 weeks times aren't going to be made, and that it kind of OK. but pretty much since the week after I made my order all anyone has heard from support is, we're going great it's all looking good.
followed by broken promises, missed deadlines and excuses.

Why is it left to forums to give more realistic estimates than the actual manufacturer can give regarding delivery times!?



the last update that I got from support was:

Sent: Friday, 28 September 2012, 14:39
Subject: Re: Estimated delivery time
Daniel,

     I'm giving you a rough estimate.   We will start shipping orders from July by October 15.   This is a rough estimate.  It could take us less time now that our staff has increased and production line times are increased.

Regards,
Clifford
Solidoodle Technical Support

basically in the past two weeks their delivery schedule slipped by a month? then haven't even started shipping June orders yet!


though having said that, given the frequency of their "weekly" updates on the blog, it's little wonder that they can promise "it's two weeks away", they clearly have no idea about the length of a week.

234

Re: Orders Shipping List

Printer number 723 was shipped last week.

My number is 803. So I'm quite shure they will start shipping June Orders this week.

I ordered May 31.

235

Re: Orders Shipping List

hello i'm waiting my Solidoodler print since July  ?

can you give me some information beacuse i want to create with my Print 3D smile

thank you for information

236

Re: Orders Shipping List

Missmacosx, Unfortunately you might be waiting a while longer yet. Mine has only just shipped in the last few days and I ordered mine in May. They should be starting the June orders any day now, if they haven't started already.

237

Re: Orders Shipping List

Hi all,

I just registered to the forum to tell you that I contacted support regarding shipping. I asked them to post the reviewed estimates that they've been promising for the last month. They replied (very quickly, to be fair I have to say that I never had problems with them in this respect) that they apologize, they experienced "growing pains of a small company", but my order (6th of July, #1210 if this number should be believed) "will be shipped within the next 10 days". I hope that this estimate is based on some actual numbers and not just wishful thinking from their side.

I wouldn't really care much if the days were 10 or 100, but the constant shifting really pisses me off...

I really hope that they will finally post some fair estimates on their blog, it would definitely calm everybody down.

Best,

Francesco

238 (edited by maryla 2012-10-16 18:21:58)

Re: Orders Shipping List

Rincewind wrote:

my order (6th of July, #1210 if this number should be believed) "will be shipped within the next 10 days"

They only just started shipping june orders, so if I were you, I wouldn't hold my breath. I can't believe they keep making these ridiculous promises.

239

Re: Orders Shipping List

Invoice No.: 0768
Order ID: #1684
Date Added: 29/05/2012

Changed to shipped today, I will request a tracking number seeing as they didnt send an email.

As far as I'm concerned, the latest estimate I got from support was correct.

Can't wait to print !

240

Re: Orders Shipping List

Order DetailInvoice No.: 0753Order ID: #1656Date Added: 28/05/2012   

Pending ..

grr

241

Re: Orders Shipping List

My order info:  Invoice 1067  June 25
From Support yesterday:


" It will be another 2 weeks.  We will start shipping June orders in full capacity this week.  Please let us know if you have any other questions."

Greg

242

Re: Orders Shipping List

They must be sick of my bitching.

contrary to what's been said here about June orders taking the next three weeks and July orders starting to ship in November...

my order status went from pending to shipped this morning.

my mid July order...

for my sake I hope this is right, so the sake of fairness, I kind of hope it's just an error

243

Re: Orders Shipping List

you can´t be talking about a SOLIDOODLE  order?!

you mean that your PRINTER is marked as shipped that you ordered in July? can we get some invoice numbers and order numbers for our eager eyes?

244

Re: Orders Shipping List

Gaa! I've ordered July 3rd. Solidoodle what is up with your shipping?!?!?! I am going to start bitching now to let you know I would like my printer in the order that you received my order, and provide us with an actual shipping plan update!!! Great that you had an awesome time at maker faire, but seriously, why say you are going to do an update and not follow through? If you say you are shipping both June and July orders this month simultaneously, you must give us an update like you said you would so we don't get upset when we see conflicting emails like this!! I will understand if you have half the worker working on June, the other July orders, if you just tell us you are doing that! Otherwise we see someone is told a July 6th is shipping this week, June orders will start, and Danny will get his printer before all of June orders! What the heck!!!

Grand Rapids, Michigan
SD2 with Sanguinololu board, glass bed mod, E3d_v5 bowden version hotend (currently direct drive), Lawsy Mk5 jigsaw replacement, octopi printserver, drv8825(tiny troubles)

245

Re: Orders Shipping List

Order ID 1723 shows as shipped! Must've updated sometime around noon today. Woot!

...sativas are for smoking!

246

Re: Orders Shipping List

Spencedaddy wrote:

you can´t be talking about a SOLIDOODLE  order?!

you mean that your PRINTER is marked as shipped that you ordered in July? can we get some invoice numbers and order numbers for our eager eyes?

I shit you not and indeed I am.
1x pro machine $598
1x filament $43
1x shipping international $96.15 (total 737.15 as shown below). - shipping doesn't count as an item, which is why it says two items for that much.

http://i160.photobucket.com/albums/t166/daniel_rainbow/solidoodleorder.png


If I receive my order out of sync, with the rest, then I'm going to be in a difficult position.

solidoodle as a company will have fulfilled their "contract" with me and I'll have nothing to complain about, but at the same time they'll have shipped things out of order and let down one guy who should have the printer that will hopefully arrive to me...
so, I can't complain, but would see something to complain about. (my head may explode!)




Four things though.

Firstly, this is seemingly likely to be a mistake, support have been in here saying that June hasn't started shipping yet that it will hopefully start next week, and will take three weeks from when it starts.
(so it should have been around November 5th by the time July orders started shipping.)

It should have been the end of November by the time July orders finished shipping.

Secondly.
If it's not a mistake,
then there could be a number of reasons why machines may ship out of order, support have said something before about assigning serial numbers to orders before they are produced. so maybe it's that this machine has been ordered, assigned to a person and that person has jumped ship. maybe I'm the next on the list that was not yet assigned a serial number, and have hit some kind of awesome jackpot.

Thirdly,
It's extraordinarily unlikely that a factory full of people thousands of miles away from me have decided to change their industrial processes because I've had a little rant. -so I doubt that ranting at support will help.

Fourthly.
a bit of text on a web page is not a printer in my hands.
it should take a couple of weeks before I actually get the printer. -it has to leave the factory, traverse the Atlantic, get poked by customs, get handed to the royal mail, they have to send me a letter saying go pay the import fees. and when I've done that... - well that is when I'll be happy that I've actually got the printer!

247

Re: Orders Shipping List

it is possible that they just shipped the filament. When I click on View, the status line at the bottom of my order shows the tracking number for my shipped order. I received mine quite a while ago. Unless they changed their process, you should be able to see it as well. If you look up hte tracking number on the shipping company's website, you should be able to see the weight of the package. It should be a significant weight to accomodate the Solidoodle along with the filament. If it is a couple pounds, it is probably just the filament.

SD2
E3D V6
MK5 V6

248

Re: Orders Shipping List

Still waiting...
Invoice No.: INV-2011-01059
Order ID: #2259
Date Added: 22/06/2012

Danny,
If indeed yours did ship, consider yourself fortunate.  Not that I mind the wait, but it seems to imply that the "squeeky wheel gets the grease." 
Happy for you, mate, and may we all be printing well soon.

249

Re: Orders Shipping List

If I were support I would have sent you an email and said "We'll make you a deal, we'll ship yours out of order if you promise to keep it quiet and stop the ranting because you're potentially costing us sales, and as a startup company trying to make it in a competitive marketplace, we can't afford to lose sales." 

Then I would have crossed my fingers and hoped you didn't post my email to the forum. 

But that's just me.

250

Re: Orders Shipping List

Guys, is it possible (although unlikely) that all the orders before danny's were for "expert" models (mine is) and they ran out of cases so they are shipping the "naked" (=pro and basic) printers first? They just replied to a complaint of mine that some delays are due to suppliers not delivering them items... I don't believe it's a response to complaints, I should be printing for months now if those worked smile

F