[ Closed ] solidoodle press - refunds and legal info

i have a feeling that if the QC issues are as bad as some of us imagine SD may make history in the 3d printing

as the first consumer 3d printing company to be hit with a class action lawsuit

this is about people being tetchy about not understanding the 3d printing industry this is about honesty and quality control.

I dont care if SD sold the press for $10. If you advertise something as being able to function reliably from day 1 then it should. No iffs or butts or " people should have known better" it should do what it is advertised to do. Its the whole reason we have laws AGAINST false advertising. 

I for one do know about the fact you have to fix 3D printers a lot from the fact i have done a lot fo fixing on my SD2. Ive been monitoring trends in consumer FFF 3d printing since rep rap and when the press was announced it was within the realms of possibilty to create a reliable machine at around the price point SD were saying the press would eventually retail at. Fast forward to now with what he have seen at CES and it isnt a prediction anymore, its a establised fact that function right out of box is achievable.

This is gonna rile the early adopters. The industry is changing. We are seeing at lot more closed source offerings and a increasing trend towards filament cartridges.

we are no longer in the early days. Solidoodle need to realise this if they are going to survive the next year. The chinese OEM's are going to really chip away at the SD 4 and it looks quite likely that the press is going to be eclipsed by offerings by Newmatter, printerbot and XYZ. Honestly i think the press is going to sink SD.

were going above the press price points but ive seen a real surge in the quality that is being produced out of the box with the right software. I cant be specific but i know from where i work just how important good software is on the quality of the prints.

i cant help but feel that there is a lot of customer blaming on this issue. if you were just a layperson browsing theverge and thought " oh wow plug n play 3d printing" you would be buying the product on the basis of the information that the company provides.

The purpose of this thread is for those users i just described . I will probably try and fix the issues i see and i already realise that im gonna have to redo the cable management and check the extruder over thoroughly. I am able to do this because i personally have that capabilty. Those i described do not.

For those people i think they 100% deserve a full refund

Solidoodle has been around long enough to have either not made the promise, or honor it.

So far the best thing about this printer is it just sold on eBay for $500. Basicly broke even after shipping and misc fees.

Just ordered a seemecnc Rostock Max , was that or a robo 3d printer, looks like a fun project.

There is no need for this thread. If you want a refund, you have 30 days after the shipping date to do so:

http://www.solidoodle.com/warranty

Otherwise, keep the whining and complaining to the following cesspool of a thread:

http://www.soliforum.com/topic/9158/sol … are-yours/

It is absolutely fine to have constructive criticism - that is criticism that results in something positive, such as "this sucks, but here's how I made it better". Non-Constructive criticism is not part of the spirit of Soliforum, and is therefore against the forum rules. Many users in this thread would be well served to re-read the forum rules:

http://www.soliforum.com/topic/2041/sol … uidelines/

and reevaluate whether their posting is creating a positive, meaningful contribution to the community.

Not so fast...

Note "legal info" in the title of this thread.
The buyer's credit card issuer/bank can have chargeback dates longer than Solidoodle's warranty dates.
There can be state laws on consumer protection with imperative norms contradicting Solidoodle's warranty terms.
Another useful legal info can be the right of customers to send a complaint letter to Better Business Bureau, as I mentioned in another thread.
Just off the top of my head few things we haven't talked about yet which might be useful info on refunds and "legal info" for others.
IMO deleting/closing threads like this is just going to piss Solidoodle customers off and make sure they don't buy anything from this company for good.

Um, just saying, doesn't  hateful remark include calling someone's thread a "cesspool"?

You just completely ignored my post...

Many of the users just want to get a refund (and buy another printer)... They consider getting a refund is a solution to their problem. So discussing ways to do that is finding a solution to their problem...
Like this guy:

Nobody has suggested anything like suing a company. I have suggested against suing as it just doesn't work in the "cesspool" thread (btw, that's a hateful remark to OneMoreCast and the rest posting there).
Chargebacks/refunds is definitely not something like a lawsuit.
Nor is a complaint letter to the BBB which is there to make sure businesses keep playing fair and will help the community by making the company improve.
Others like n2ri have commented that at this point it's possible they will get sued by somebody, that is not suggesting to do that though.
So who are you talking to?

Banning users is again, going to distance them more from Solidoodle which is what you don't want.

first off let me say i think it would be good practise for mods to PM people as to why they are closing threads as frankly its offensive not to do so.

I wished to create a thread so that people who bought this press under the advertised standard of "plug and play" who were not satisfied with there printer could know where they stood legally about receiving full refunds.

if someone could explain why this is so offensive that they feel the need to closse down any discussion of this matter that would be great.