1

Topic: Very unhappy with Solidoodle by now.

Not only did I wait about 9 months for the Press before I got in in March, but back then, the additional spool of filament was missing. End of last month, I finally got it – but for whatever braindead reason they decided to send it via air mail. As if one more week of waiting would have mde a difference by then.

Why is this bad? Because they didn't choose to pay the import tax. AND they checked the FedEx option that makes FedEx pay that in advance.

Unfortunately, I got the package while I was on vacation, so I couldn't even have sent it back.

Why is that such a problem? Because this costs me an effing 30 Euros in import taxes and FedEx fees. That's about US$34. That plus the US$43 for the spool makes it probably the most expensive filament anyone ever bought for the Press (even for the 30 Euros alone I could've gotten another spool here somewhere!)

Really really pissed by now.

I'll sure as hell NEVER order from them again, and I will warn anyone else who asks me, too.


Sorry for the rant everybody, but I just had to vent a little.

2

Re: Very unhappy with Solidoodle by now.

Did you alert Solidoodle to this? They may be willing to credit you the fees. No way should you have to pay shipping & tax for something you already purchased but was not included in your initial shipment.

SD3 w/ RUMBA (8825s), merlin hot end (in pieces). Ender3 w/ silent board for PLA printing. Ender5 w/ silent board, e3d v6, new z lead screw, and glass bed. DiY Kossel w/ smoothieboard (in pieces). Vellman Vertex (in pieces)
Shapeoko2 router in process of being converted to laser engraver (in pieces)
Multicam 5000 series CNC Router w/ 11HP spindle, 5x10' table, and auto tool changer (in pieces)

3

Re: Very unhappy with Solidoodle by now.

Why would Solidoodle credit any fees? It isn't their fault that OP's country charges import taxes or duties.

OP, you have absolutely nothing to be upset about. This is a part of buying things from other countries. If you bought it from your country, you would have paid VAT.

If you're upset about this, you should take it up with your government. Certainly Solidoodle has nothing to do with OP's local laws. Your ignorance is not their problem.

4

Re: Very unhappy with Solidoodle by now.

I didn't. I honestly don't feel like ever having to do with them again. I'm gonna consider this whole mess a learning experience and move on. Next time, how ever good a bargain looks, I'll pay for the product from the guys that come recommended for good service and have a good track record instead. =/

5 (edited by madfalcon81 2015-06-15 20:57:03)

Re: Very unhappy with Solidoodle by now.

Solidoodle should have declare a value like 12 USD. The fedex almost wanted to charge me 100 USD as taxes wink Solidoodle knows.

Fat kids are harder to kidnap!

6

Re: Very unhappy with Solidoodle by now.

elmoret wrote:

Why would Solidoodle credit any fees? It isn't their fault that OP's country charges import taxes or duties.

OP, you have absolutely nothing to be upset about. This is a part of buying things from other countries. If you bought it from your country, you would have paid VAT.

If you're upset about this, you should take it up with your government. Certainly Solidoodle has nothing to do with OP's local laws. Your ignorance is not their problem.

Well, I'm upset because I didn't have to pay 8 Euros for it, as I would have had it been in the initial shipment, but 30 instead, more than 3/4 of a year after I ordered!

7

Re: Very unhappy with Solidoodle by now.

madfalcon81 wrote:

Solidoodle should have declare a value like 12 USD.

That would be illegal.

8

Re: Very unhappy with Solidoodle by now.

runoratsu wrote:

Well, I'm upset because I didn't have to pay 8 Euros for it, as I would have had it been in the initial shipment, but 30 instead, more than 3/4 of a year after I ordered!

The 3/4 of a year part you can be upset about. Import duties and taxes... that's on you, not Solidoodle.

9 (edited by runoratsu 2015-06-15 21:02:19)

Re: Very unhappy with Solidoodle by now.

elmoret wrote:
runoratsu wrote:

Well, I'm upset because I didn't have to pay 8 Euros for it, as I would have had it been in the initial shipment, but 30 instead, more than 3/4 of a year after I ordered!

The 3/4 of a year part you can be upset about. Import duties and taxes... that's on you, not Solidoodle.

I fail to see how it's my fault that they didn't ship it with the initial shipment. I ordered both together. I didn't choose the hellishly expensive shipping method either which about doubled the import tax that's due, and neither did I tell them they should make fedex pay the import taxes in advance, which cost me another 12 Euro.

10

Re: Very unhappy with Solidoodle by now.

Whether it shipped with the initial shipment or not, duties would have been the same. It is a percentage of the value.

When it comes to UPS/FedEx/etc, prepayment is the norm. If you didn't want that, you should have contacted Solidoodle beforehand.

11 (edited by runoratsu 2015-06-16 00:13:54)

Re: Very unhappy with Solidoodle by now.

elmoret wrote:

Whether it shipped with the initial shipment or not, duties would have been the same. It is a percentage of the value.

Not true for German import sales tax, since for that, shipping costs are calculated into it. Really high air mail shipping costs = really high import sales tax. Had it been in the first shipment, there wouldn't have been additional shipping costs and ergo, less import sales tax (a lot!).
Plus it would have been seen as an accessory of the printer (like the starter spool), and IIRC, the printer only had import sales tax, but no customs value (different item class). As a separate shipment, it was classified as an item that I have to pay customs duty in addition to the import sales tax on.

When it comes to UPS/FedEx/etc, prepayment is the norm. If you didn't want that, you should have contacted Solidoodle beforehand.

Wasn't the case for the Press shipment, so how should I have known their second shipment would be different?

PS (edit): Also, to be exact, I've NEVER before gotten a package w/ prepayment here in Germany. And I've ordered from the US a lot of times. It was either paid by sender (and thus, already on the cost proposal during checkout), or post paid.
I think a costly shipping option on an unannounced package that's to be paid by the recipient is something to be asked about by the sender, BEFORE he ships it off using that option.

12

Re: Very unhappy with Solidoodle by now.

elmoret wrote:
madfalcon81 wrote:

Solidoodle should have declare a value like 12 USD.

That would be illegal.

The real value of the package was 0. The spool was free, but, in their wisdon, the romanian customs denies an object with 0 value. So you have to declare a value. And yes, like in Germany, in Romania too the import taxes (in this case VAT) is calculated as 24% from (price+shippment), any discounts been ignored. Do the math.

Fat kids are harder to kidnap!

13

Re: Very unhappy with Solidoodle by now.

Right, you have to declare a *fair* value... which is the retail value, not what you paid. I ship thousands of shipments a year, I've looked into the relevant laws. This falls under Method 2, since the full transaction value was used on the first shipment.

https://www.gov.uk/how-to-value-your-im … port-value

Same way you have to pay taxes on a car that is gifted to you, even if you paid $0.

http://money.cnn.com/2004/09/22/news/ne … h_car_tax/

I guess you could argue that the first shipment should have had a lower value assigned to it, but that gets really iffy and could get the package rejected at customs.

14

Re: Very unhappy with Solidoodle by now.

I didn't. I honestly don't feel like ever having to do with them again. I'm gonna consider this whole mess a learning experience and move on.

Seriously we understand your pain  but really if your complaint is with solidoodle talk to them first . At least give them a chance to make it right or make it better for the next guy.   

IMHO complain to them and give them a chance before airing a grievance in an open forum.

Tin

Soliddoodle 4 stock w glass bed------Folger Tech Prusa 2020 upgraded to and titan /aero extruder mirror bed
FT5 with titan/ E3D Aero------MP mini select w glass bed
MP Utimate maker pro-W bondtech extruder
Marlin/Repetier Host/ Slic3r and Cura

15 (edited by pirvan 2015-06-16 14:05:37)

Re: Very unhappy with Solidoodle by now.

elmoret wrote:

Same way you have to pay taxes on a car that is gifted to you, even if you paid $0.

http://money.cnn.com/2004/09/22/news/ne … h_car_tax/

That statement is incorrect. 

In most states, the "Use Tax" on gifted items, including cars is waved.  Take a look at the link below from the DMV, and you'll find that all you need to do in most states is file a "Use Tax Exemption" and you don't have to pay any taxes on it. 

When you're gifted a car by a relative, you can even wave the registration and the smog test.  If you're not a relative, they you need to pay fr the registration, smog and new title.

http://www.dmv.org/ca-california/title- … -as-a-Gift

In the case you mention (the Oprah car giveaway), that was considered a prize winning (like the lottery).  As such it's considered earned income, and subject to taxation.

To print or, 3D print, that is the question...
SD3 printer w/too many mods,  Printrbot Simple Maker Ed.,  FormLabs Form 1+
AnyCubic Photon, Shining 3D EinScan-S & Atlas 3D scanners...
...and too much time on my hands.

16

Re: Very unhappy with Solidoodle by now.

Hey, now I learned something new that I can use when I finally have the money to replace my girlfriend's Audi A6 which I totaled about a year ago big_smile

FuseBox 1.5 CoreXY - e3dv6 - Graphic Smart Display
Solidoodle 2 - e3dv6 - Hobb Goblin - e3d Titan - lawsy carriages - Direct Drive Y Axis - T8 Z axis - OctoPi

17

Re: Very unhappy with Solidoodle by now.

pirvan wrote:
elmoret wrote:

Same way you have to pay taxes on a car that is gifted to you, even if you paid $0.

http://money.cnn.com/2004/09/22/news/ne … h_car_tax/

That statement is incorrect. 

In most states, the "Use Tax" on gifted items, including cars is waved.  Take a look at the link below from the DMV, and you'll find that all you need to do in most states is file a "Use Tax Exemption" and you don't have to pay any taxes on it. 

When you're gifted a car by a relative, you can even wave the registration and the smog test.  If you're not a relative, they you need to pay fr the registration, smog and new title.

http://www.dmv.org/ca-california/title- … -as-a-Gift

In the case you mention (the Oprah car giveaway), that was considered a prize winning (like the lottery).  As such it's considered earned income, and subject to taxation.

I used the word gift to describe the fact that Oprah's show gave the car to a person.

In Georgia for example, you must pay tax on cars that are gifted to you, at the fair market value.... even if it is gifted by a relative. This is called the Ad Valorem tax.

I was just providing a quick example, but hopefully that clarification settles it for you.

18

Re: Very unhappy with Solidoodle by now.

The Ad Valorem tax is basically a sales tax based on the value of the car (on any other property, and the percentage is in general the same as the sales tax.  The Use Tax I mentioned earlier is the same, it's a sales tax, imposed on the buyer.  In Georgia that happens to be 7%.

The reason why the Oprah thing was poor example, is because that giveaway was treated the same way a lottery winning is treated, as income.  So the people that got the cars ended up being taxed by the IRS, by adding the retail value of the car to their income, and taxing them that, which for some people it ended up being as high as 25-30%.

Anyway, I was looking at the Georgia Ad Valorem tax on vehicles, and frankly, I'd take that any day over the standard California Registration fees.  In Georgia you only pay the Ad Valorem tax once when you transfer the title, then you just pay a yearly registration fee of $20. 

In California, our registration fee is based on the type of vehicle, age of vehicle, declared value or purchase price, county of registration, etc....  So you technically pay the Ad Valorem tax every year based on what the value of your car is that year.  They just refrain from calling it a tax.

To print or, 3D print, that is the question...
SD3 printer w/too many mods,  Printrbot Simple Maker Ed.,  FormLabs Form 1+
AnyCubic Photon, Shining 3D EinScan-S & Atlas 3D scanners...
...and too much time on my hands.

19

Re: Very unhappy with Solidoodle by now.

As interesting as your discussion about car gifts is, don't you guys think you're kinda off-topic by know? tongue

20

Re: Very unhappy with Solidoodle by now.

Sorry, you're right.

To print or, 3D print, that is the question...
SD3 printer w/too many mods,  Printrbot Simple Maker Ed.,  FormLabs Form 1+
AnyCubic Photon, Shining 3D EinScan-S & Atlas 3D scanners...
...and too much time on my hands.

21

Re: Very unhappy with Solidoodle by now.

I can understand the tax issue, my concern would be more that he had to pay separate shipping at a higher rate for something that should have been included in the initial shipment. That they charged him for what was essentially their screw up (not including it in the first place) seems a bit cheeky to me.

SD3 w/ RUMBA (8825s), merlin hot end (in pieces). Ender3 w/ silent board for PLA printing. Ender5 w/ silent board, e3d v6, new z lead screw, and glass bed. DiY Kossel w/ smoothieboard (in pieces). Vellman Vertex (in pieces)
Shapeoko2 router in process of being converted to laser engraver (in pieces)
Multicam 5000 series CNC Router w/ 11HP spindle, 5x10' table, and auto tool changer (in pieces)

22

Re: Very unhappy with Solidoodle by now.

TheBaron wrote:

I can understand the tax issue, my concern would be more that he had to pay separate shipping at a higher rate for something that should have been included in the initial shipment. That they charged him for what was essentially their screw up (not including it in the first place) seems a bit cheeky to me.

Nope, I didn't have to pay for the shipping itself, at least. Just the resulting fees (which were substantially higher because of the expensive shipping, but also lower than the shipping cost itself, of course).

23

Re: Very unhappy with Solidoodle by now.

Ah, I thought you got stuck with shipping fees as well.

SD3 w/ RUMBA (8825s), merlin hot end (in pieces). Ender3 w/ silent board for PLA printing. Ender5 w/ silent board, e3d v6, new z lead screw, and glass bed. DiY Kossel w/ smoothieboard (in pieces). Vellman Vertex (in pieces)
Shapeoko2 router in process of being converted to laser engraver (in pieces)
Multicam 5000 series CNC Router w/ 11HP spindle, 5x10' table, and auto tool changer (in pieces)

24

Re: Very unhappy with Solidoodle by now.

My work ordered an SD3 and 2 spools of filament, but the spools were sent separately. They declared each box at the $800 SD3 value so lots of bonus fees were had.

25

Re: Very unhappy with Solidoodle by now.

travis7s wrote:

My work ordered an SD3 and 2 spools of filament, but the spools were sent separately. They declared each box at the $800 SD3 value so lots of bonus fees were had.

You're joking,  right? God, I hope you're joking.  How can any one company produce such a continuous stream of f***ups and still survive? m( Shouldn't their reputation precede them at some point? When I ordered, most of what I found online sounded okay-ish... =/