1 Topic by mr_tim34

  • mr_tim34
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  • Registered: 2013-02-17
  • Posts: 111

Topic: Solidoodle tech support

I need to know what works. So far I'm not having much luck dealing with them via e-mail. I've been down for a week (after 3 days of printing) and based on my progress so far it might be another week. All because of a bad resistor. Any suggestions on how to expedite a repair would be greatly appreciated.

Thanks,

TiM

2 Reply by pcpoirier

  • pcpoirier
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  • From: Wichita Ks
  • Registered: 2012-10-25
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Re: Solidoodle tech support

If the part is not too expensive, order one from another source, you'll need a back up anyway.  It will get to you faster.

3 Reply by jefferysanders (edited by jefferysanders 2013-03-02 12:46:20)

  • jefferysanders
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  • Registered: 2012-09-04
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Re: Solidoodle tech support

Lol, I had to file a BBB claim due to their inaction.   They could really use someone like myself their support manager, it's really not that hard to get folks productive.

4 Reply by newq

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  • From: Austria
  • Registered: 2012-11-28
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Re: Solidoodle tech support

You could switch the resistor yourself. Took me under 30 minutes to get my printer working again.

http://www.soliforum.com/topic/1501/how … g-element/

5 Reply by mr_tim34

  • mr_tim34
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Re: Solidoodle tech support

if I had known how long and how hard this process would be, I would have bought and soldered in a replacement resistor. Live and learn.

TiM