FINALLY I got a response embarrassing them on their own Facebook page:
"I understand the frustration. I actually just started about a month ago as the head of marketing and I have met several people, like yourself, who have been experiencing similar issues.
It's true - We have not been as responsive as we should have been in the past and, to be honest, you have done all the right things.
The best way to reach customer service is using the website: http://support.solidoodle.com/hc/en-us
There are also community driven forums over at www.Soliforum.com
Having said all of that, I will be sharing your experience internally with our team to raise awareness and work with the team to solve our communication issues. None of the above should be taken as an excuse. I am very sorry for the negative experience you've had and look forward to being able to get this resolved for you."
Thanks!
Dellaena
[email protected]