Topic: Solidoodle CS bungling the cancelling of my filament...
Dunno if it's appropriate to post issues with customer service here, or if this is just for hardware issues... but...
I purchased my Press during the preorder window when it was $399, and ordered two spools of $43 filament at the same time. They have not shipped me any filament, and after reading some suggestions here I ordered some from Amazon at a much lower price. I contacted their CS to see if they could cancel the filament from my order.
Because they're swamped it took them a few days to reply. When they finally did, the guy said "OK I've removed the filament" but made no mention of a credit coming back to my card. After checking some things out, I see that the price for the Press in my order when viewed on their site has now been changed to the regular sale price of $599. Yes the filament no longer shows on my order, but the total price is actually higher now than what it was before including the filament.
I have emailed them again, and hopefully in a couple of days when they get around to it they'll set things straight. I am not posting this as a complaint, just as a warning to anyone else who may be cancelling unshipped filament off of their orders. Please go in and make sure your order gets handled correctly and keep an eye on things to make sure a credit really comes back to you.