1 Topic by bommers

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Topic: Solidoodle 2 Pro - Dead on Arrival??

I just got my Solidoodle 2 Pro, very excited to finally have a 3d printer after a solid year of debating to get one or not.

Get home, unpack everything, follow the instructions to install RH + driver and connect the printer.

Open up RH to test the motor on x&y axis and....nothing.  No movement on either axis.  I've troubleshot for ~ 2 hours and figured out the following:

Connecting over COM3
Can make connection to printer, but no manual controls.  Double checked BAUD rate in both software and windows (115200).
Can initiate command to heat extruder / printbed, which start to heat up, however after ~30 seconds I hear the "disconnect" noise from Windows (7, 64-bit), COM3 disappears, and I have to manually disconnect the printer via the USB cable.  When reconnected, COM3 appears again, however everything is the same - manual controls do nothing.

Can anyone help out with additional initial steps to troubleshoot?  I'm going to email support as well but was hoping for a quicker answer here.

Really hoping they didnt send me a "refurbished" dud sad

2 Reply by grob

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Re: Solidoodle 2 Pro - Dead on Arrival??

Not sure it will make much of a difference, but it has been known to cause issues in the past - perhaps try a baud rate of 250,000? http://wiki.solidoodle.com/repetier-hos … on-windows
This may be a process of trial and error to find it, but you're not crazy, something somewhere is not right there...

SD3. Mk2b + glass, heated enclosure, GT2 belts, direct drive y shaft, linear bearings, bowden-feed E3D v5 w/ 0.9° stepper
Smoothieboard via Octoprint on RPi

3 Reply by grob (edited by grob 2014-07-01 23:45:15)

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Re: Solidoodle 2 Pro - Dead on Arrival??

Also, to make you feel better:
http://www.soliforum.com/misc.php?action=pun_attachment&item=5689&download=0

Post's attachments

manualcontrols.png
manualcontrols.png 93.85 kb, file has never been downloaded. 

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SD3. Mk2b + glass, heated enclosure, GT2 belts, direct drive y shaft, linear bearings, bowden-feed E3D v5 w/ 0.9° stepper
Smoothieboard via Octoprint on RPi

4 Reply by bommers (edited by bommers 2014-07-02 00:01:57)

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Re: Solidoodle 2 Pro - Dead on Arrival??

haha thanks, I did get a chuckle out of that smile

I tried changing the baud rate in both Windows and RH properties to 128000 (highest it will go in Windows) and to 9600...with no success.

Not sure if it helps or not, but when I input the manual commands, it doesnt make any noise, and it doesn't say "command waiting" (until I tell it to heat the bed/extruder and windows makes the disconnect sound ~30 seconds later).

5 Reply by IronMan (edited by IronMan 2014-07-02 00:41:19)

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Re: Solidoodle 2 Pro - Dead on Arrival??

Here are my printer settings (running Win 7 as well) if it helps...
http://i.imgur.com/dCodOLb.png

Also, could be a bad USB cable...

SD2 - Stock - Enclosure - Heated Bed - Glass Plate - Auto Fire Extinguisher
Ord Bot Hadron - RAMPS 1.4 - Bulldog XL - E3D v6 - 10" x 10" PCB Heated Build w/SSR - Glass Plate
Thanks for All of Your Help!

6 Reply by Serin

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Re: Solidoodle 2 Pro - Dead on Arrival??

Two questions:
What happens to the light on the board when it randomly disconnects?
And are you using a USB hub? If so, don't.

This is a crowd funding thing that I'm running: http://www.gofundme.com/bvi140 It's for pretty selfish reasons tongue

7 Reply by bommers

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Re: Solidoodle 2 Pro - Dead on Arrival??

@Ironman - tried 250,000 w/ no luck
@Serin - the light on the board remains green at all times when it disconnects.  I've also found that it immediately disconnects (disconnect sound happens in Windows, and commands all start to queue) now when I try to use manually start the "heat printbed" function.

I've also swapped out the cable and am not using a USB hub.

Thanks for the suggestions and input! At this point I'm happy to try anything while I wait for support to get back to me

8 Reply by AZERATE

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Re: Solidoodle 2 Pro - Dead on Arrival??

I've found through experimenting that USB hubs and 3D printers do not work well.

If you have not yet, I would suggest turning your computer off/restarting. This may get it to recognize the port.
Also, before completely freaking out, if possible, try connecting your printer to another computer. Windows 8 and Apple products are possible to connect to as well as print, but have been well documented on Soliforum to cause issues.

I think it is very odd that it disconnects shortly after connecting. Have you tried a different USB port on the computer? I have had that bizarre issue with some recording equipment.

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

9 Reply by Serin

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Re: Solidoodle 2 Pro - Dead on Arrival??

Oh!
While you're at it, make sure your computer is set up to keep it's USB ports online all the time as opposed to power saving by turning them off.

This is a crowd funding thing that I'm running: http://www.gofundme.com/bvi140 It's for pretty selfish reasons tongue

10 Reply by solijohn

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Re: Solidoodle 2 Pro - Dead on Arrival??

bommers wrote:

I just got my Solidoodle 2 Pro, very excited to finally have a 3d printer after a solid year of debating to get one or not.

Get home, unpack everything, follow the instructions to install RH + driver and connect the printer.

Open up RH to test the motor on x&y axis and....nothing.  No movement on either axis.  I've troubleshot for ~ 2 hours and figured out the following:

Connecting over COM3
Can make connection to printer, but no manual controls.  Double checked BAUD rate in both software and windows (115200).
Can initiate command to heat extruder / printbed, which start to heat up, however after ~30 seconds I hear the "disconnect" noise from Windows (7, 64-bit), COM3 disappears, and I have to manually disconnect the printer via the USB cable.  When reconnected, COM3 appears again, however everything is the same - manual controls do nothing.

Can anyone help out with additional initial steps to troubleshoot?  I'm going to email support as well but was hoping for a quicker answer here.

Really hoping they didnt send me a "refurbished" dud sad

Please copy the Repetier Host logs from the bottom pane. What kind of feedback are you getting from the printer?

I suspect that you aren't actually connected. Are you getting information about the firmware back from interface? That would be a good sign that everything is ready to go.

Did you get a new or refurbed printer?

For the new boards, baud rate should not matter. Which version of the driver did you install? Are you using the official Solidoodle Repetier host?

Have you tried unplugging the board for a moment and letting it reset before going on?
Have you tried using another USB cable?
Tried another computer?

We will know more with this information.

Former Solidoodle employee, no longer associated with the company.

11 Reply by bommers

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Re: Solidoodle 2 Pro - Dead on Arrival??

Day 2:

Tested on completely separate computer
Tested with 2 cables
Tested directly on 2 ports on both computers with both cables

Same result.

Reading the logs, it appears to be able to pull firmware version (see below)

This is a refurbished printer, however this is the second day I've owned it.  Purchased 6/24, arrived 7/1.

I am using the official Solidoodle version of RH (V0.85b), however I have also tried newer versions of RH with the same result.

I have tried reseting the printer via unplugging and leaving for a few minutes and plugging back in.  I have tried resetting both computers.  Nothing results in any success.

Here is the log (sorry, I would attach a .txt but I dont see that ability):

21:48:31.251 : OpenGL version:4.2.12430 Compatibility Profile Context 13.152.1.8000
21:48:31.252 : OpenGL extensions:GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_clear_buffer_object GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
21:48:31.252 : OpenGL renderer:AMD Radeon HD 7900 Series
21:48:31.252 : Using fast VBOs for rendering is possible
21:48:44.094 : N0 M110 *3
21:48:44.095 : N1 M115 *7
21:48:44.099 : N2 T0 *24
21:48:44.100 : N4 M111 S6 *67
21:48:44.100 : N5 M80 *62
21:48:44.100 : FIRMWARE_NAME:Marlin V1; Sprinter/grbl mashup for Printrboard FIRMWARE_URL:[LINK REMOVED SO I CAN POST THIS] PROTOCOL_VERSION:1.0 MACHINE_TYPE:Solidoodle_2 EXTRUDER_COUNT:1
21:48:44.100 : echo:Active Extruder: 0
21:48:44.100 : N6 M220 S100 *71
21:48:44.106 : N7 M221 S100 *71
21:48:44.107 : N8 M111 S6 *79
21:48:50.670 : N12 G91 *2
21:48:50.677 : N13 G1 Y10 F4800 *40
21:48:50.677 : N14 G90 *5
21:48:51.665 : N15 G91 *5
21:48:51.666 : N16 G1 Y10 F4800 *45
21:48:51.666 : N17 G90 *6
21:48:55.377 : N19 G91 *9
21:48:55.377 : N20 G1 Y10 F4800 *40
21:48:55.378 : N21 G90 *3
21:48:58.290 : N23 G91 *0
21:48:58.290 : N24 G1 X10 F4800 *45
21:48:58.291 : N25 G90 *7
21:48:58.665 : N26 G91 *5
21:48:58.665 : N27 G1 X10 F4800 *46
21:48:58.666 : N28 G90 *10
21:48:59.145 : N29 G91 *10
21:48:59.146 : N30 G1 X10 F4800 *40
21:48:59.146 : N31 G90 *2