I used to do purchasing etc at a few jobs and if I had this many "excuses" for delays. or call backs on service orders. I got demoted or terminated instead of a raise or bonus. thats how upper Management sees it. any time you use venders, contractors or out source duties you learn to NOT sign 'boiler plate/form" contracts but demand safeguards against such things. for example;
under no circumstances do you sign/agree to something that dont have a means of breaking the contract immediately upon written notification if, either party fails to follow through on all aspects of it.
never sign long term agreements beyond 1 year without requiring review, nor automatically renewed contracts (which often have a Claus to increase cost annually).
read close for anything putting extra burdens of added cost for extras or parts without pre-aproval (this is how service contracts multiply in costs).
always include something in regards to meeting deadline dates which penalize the provider monetarily for each day past dead line if they fail to meet them with only catastrophes or acts of war beyond their control as an acceptable excuse.
(if they have supplier issues thats their problem not their customers, as they made the poor choice of using their supplier without similar protection. any respectable supplier will make it right including paying damages for lost revenue. thats why companies pay for business insurance and have multi million dollar bonded backing). also purchase requisitions required so scam suppliers cant just send your company things with extreme priced invoice that nobody ordered.)
this is just some stuff I learned working as facilities Engineer for Feral gov institutes that required such things as well as minimum of 3 independent bids for all contracts.
I made a world class service/installation contractor do this and they 1st refused then complied when we looked at 2nd choice. 1 year later they tried to say it was automatically renewed and I caught them. after they reread contract they couldn't believe I got the 'standard form' rewritten that way. saved my company hundreds of thousands.
never fall for the famous sales lie "thats how everyone has done it for years now" tell them your not concerned about "everyone" only your own money/company.
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