Topic: filament loads to the box then starts backing up
looking for some help. my son got the davinci pro for christmas. printed half a cell phone case then it kept going but no filament was coming out. since then we can't even get it to load completely . We have spent days and he is quickly running out of time out of school to enjoy it. the filament loads correctly and goes through the tube all the way to the box then starts backing up. the tube had come out of the box and now we have it pushed into the hole but it is the same thing over and over. any advice to us beginners is so welcome.
it appears to be happening between the extruder and where the tube enters the hole in the box. (I'm sure there are names for these parts but we don't know them.)
thank you
kgrey

