1 Topic by workwesty

  • workwesty
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  • Registered: 2015-01-15
  • Posts: 45

Topic: solid support (no really)

I know everyone knocks solidoodle support, but I like them I see that they are a small team trying to give us awesome printing experience.  This is not a paid advert but they are giving me an exchange because they give a crap. Granted they stilll take a little bit to answer support emails but they do follow up.
Adam

2 Reply by TheBaron

  • TheBaron
  • TheBaron
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  • From: Chicago, IL
  • Registered: 2013-07-19
  • Posts: 340

Re: solid support (no really)

I'm glad you've had a pleasant experience with them!

SD3 w/ RUMBA (8825s), merlin hot end (in pieces). Ender3 w/ silent board for PLA printing. Ender5 w/ silent board, e3d v6, new z lead screw, and glass bed. DiY Kossel w/ smoothieboard (in pieces). Vellman Vertex (in pieces)
Shapeoko2 router in process of being converted to laser engraver (in pieces)
Multicam 5000 series CNC Router w/ 11HP spindle, 5x10' table, and auto tool changer (in pieces)

3 Reply by domas

  • domas
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  • From: London, UK
  • Registered: 2015-01-16
  • Posts: 18

Re: solid support (no really)

I've also received a good service, it just took longer than expected.

Here's the trick: check your submitted support ticket and send another message in that thread if it's closed.
Apparently their system closes tickets if there is no reply for some time. I know, their system is bad, but I'm guessing that's all they have. Especially when they are swamped with support tickets currently.