<![CDATA[SoliForum - 3D Printing Community — solid support (no really)]]> https://www.soliforum.com/topic/11094/solid-support-no-really/ Tue, 12 May 2015 09:08:22 +0000 PunBB <![CDATA[Re: solid support (no really)]]> https://www.soliforum.com/post/95558/#p95558 I've also received a good service, it just took longer than expected.

Here's the trick: check your submitted support ticket and send another message in that thread if it's closed.
Apparently their system closes tickets if there is no reply for some time. I know, their system is bad, but I'm guessing that's all they have. Especially when they are swamped with support tickets currently.

]]> Tue, 12 May 2015 09:08:22 +0000 https://www.soliforum.com/post/95558/#p95558 <![CDATA[Re: solid support (no really)]]> https://www.soliforum.com/post/95497/#p95497 I'm glad you've had a pleasant experience with them!

]]> Mon, 11 May 2015 21:33:23 +0000 https://www.soliforum.com/post/95497/#p95497 <![CDATA[solid support (no really)]]> https://www.soliforum.com/post/95493/#p95493 I know everyone knocks solidoodle support, but I like them I see that they are a small team trying to give us awesome printing experience.  This is not a paid advert but they are giving me an exchange because they give a crap. Granted they stilll take a little bit to answer support emails but they do follow up.
Adam

]]> Mon, 11 May 2015 21:02:09 +0000 https://www.soliforum.com/post/95493/#p95493