1 Topic by framecut

  • framecut
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Topic: Thinking of returning/asking for a refund

Haven't heard zero from Solidoodle regarding the X-Axis issue, and so
far:  Zip.

The question is:  I have roughly 20 days to ask for my money back/return
this machine.  If I wait for Solidoodle to get back to me...and the return
date has elapsed:  Will Solidoodle honor the return policy or give me the "Sucks to be you"
routine?

I think this machine should not have been released in it's current incarnation.  It has
some profound design flaws/defects.  The marketing of this machine as a "Plug and Print"
is class action lawsuit worthy.

Sam Cervantes needs to get ahead of all this and do what car companies do when
there's a profound defect in their product:  RECALL

2 Reply by android78

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Re: Thinking of returning/asking for a refund

I doubt they'd be stupid enough to start refusing refunds on this.  That would almost certainly result in a lawsuit somewhere along the way.  Reading the threads on here, it looks like some have had some RMA success, not sure if any of these were for refund though... those probably gave up on the forums when they got their money returned.
As for the issue.  It's probably worth checking that the wheel on the right of the machine hasn't slipped out of place and that the small shaft in the middle of it has the screws properly tightened.  Also make sure that the screws that hold the motor in place are all tightened down.  One other thing to check is that the vref trimpot is set correctly.
Obviously, if I didn't order this internationally, then I would have returned my and invested in a different brand, so it's up to you if you feel like diagnosing/fixing/working around all the issues with this printer.

3 Reply by n2ri

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Re: Thinking of returning/asking for a refund

I would not bet on them allowing customers the same 8 month delay on returns that they expected you to allow on shipping

Solidoodle 2 with Deluxe kit cover & glass bed with heater. and 2nd board SD2 used not 3rd and alum platform not installed yet still wood. also need cooling fan installed to board. use Repetier Host couple vers. Slic3r also have all free ware STL programs

4 Reply by iDeNoh

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Re: Thinking of returning/asking for a refund

Of course not, n2ri. You'd have to be *crazy* to wait 8 months for a product you paid for in full. wink

5 Reply by selkess

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Re: Thinking of returning/asking for a refund

your trimpot is wrong i think i had same problem if i turned the trimpot wrong

6 Reply by framecut

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Re: Thinking of returning/asking for a refund

When I get home,  I'm going to try the trimpot fix.  Will report on the results later.

7 Reply by framecut

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Re: Thinking of returning/asking for a refund

I tried adjusting the potentiometer on the board of my Press.  It just became even more unresponsive.

I really tried making this thing work...and this is from a guy who slugged it out with the SD2.

Yep.  I'm going to ask for a refund/ship this POS back.

8 Reply by pshcims

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Re: Thinking of returning/asking for a refund

framecut wrote:

I tried adjusting the potentiometer on the board of my Press.  It just became even more unresponsive.

I really tried making this thing work...and this is from a guy who slugged it out with the SD2.

Yep.  I'm going to ask for a refund/ship this POS back.

I understand your frustration. I was ready to turn mine but decided to give it another chance since I had waited so long and the printer is one of the cheapest on the market, especially for its features.

Just my experience, I initially thought my trimpots were odd, so I adjusted them using a multimeter, then it got worse. I tried yet again with the multimeter and discovered I did something wrong before. Once I corrected the voltages, it works perfectly now.

Are you using a multimeter? Are you able to get a voltage of 1v for the X, Y, and Z trimpots?

Here's a post with pictures of what I had to do with my Press. Perhaps it will help you http://paulsaulnier.com/2015/03/16/gett … dle-press/

9 Reply by framecut

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Re: Thinking of returning/asking for a refund

Solidoodle support got back to me, and told me to try out "Lithium Grease"
to see if that will help get the Press moving again.

Gonna try that out tomorrow.

pshcims wrote:
framecut wrote:

I tried adjusting the potentiometer on the board of my Press.  It just became even more unresponsive.

I really tried making this thing work...and this is from a guy who slugged it out with the SD2.

Yep.  I'm going to ask for a refund/ship this POS back.

I understand your frustration. I was ready to turn mine but decided to give it another chance since I had waited so long and the printer is one of the cheapest on the market, especially for its features.

Just my experience, I initially thought my trimpots were odd, so I adjusted them using a multimeter, then it got worse. I tried yet again with the multimeter and discovered I did something wrong before. Once I corrected the voltages, it works perfectly now.

Are you using a multimeter? Are you able to get a voltage of 1v for the X, Y, and Z trimpots?

Here's a post with pictures of what I had to do with my Press. Perhaps it will help you http://paulsaulnier.com/2015/03/16/gett … dle-press/

10 Reply by framecut (edited by framecut 2015-03-19 07:55:22)

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Re: Thinking of returning/asking for a refund

I applied a lot of Lithium Grease, and noticed my SD2 began acting normal again.

The SD Press still acting up/no change.

In the end...the Solidoodle 2 is simply a better/more accessible machine.  The print head on the SD Press
is far superior...but everything else is a qualified disaster.

On the Solidoodle FB page, they mentioned they will release updates (Firmware?) For the SD Press,  maybe
that will solve some of the major issues this machine has.

I would love if the SD2 came with the print head of the SD PRESS, and the attachment cable is 'outside' the box,
not currently bunched up.

11 Reply by pshcims

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Re: Thinking of returning/asking for a refund

What problems are you still having?

The Press may have an external enclosure, but it is still mostly accessible. Only a few standard screws keep any part of it hidden.