1 Topic by Toka

  • Toka
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  • Registered: 2014-08-23
  • Posts: 21

Topic: Cartridge 1 low in filament error from XYZware

My Da Vinci AIO 1.0 is giving me weird problem.  I have most up to dated software, firmware, no mod, and using XYZ's original filament.  I am also not using any filament resetter.

I was able to print without any problem until one day the XYZware stopped after the slicing and tells me "cartridge 1 low in filament".  The filament I was using is almost empty (6M left per the software and printer); my print only needs 3M).  So, I put in a new filament and the software and printer tells me I have 240M left!!! So I thought all is good ....

When I go to print, it gives me the same message from the software?!  The weird thing is the printer itself tells me I have 240M and the software too?!

Any idea?  I tried their support and to no surprise, after 1 day of waiting, they asked me for the basic information like firmware version, print hours, ...etc which I already provided in the first email :-(

2 Reply by Toka

  • Toka
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  • Registered: 2014-08-23
  • Posts: 21

Re: Cartridge 1 low in filament error from XYZware

I was able to print one after I cleaned the contact between the cartridge and printer.  After that, it fails again.  Also it is giving me a message that I am not using XYZ filament but I am.