Need advice on how to handle a situation with Solidoodle (Page 3 of 5)

As frustrating as the situation is, I feel like they're making a solid effort to correct it. I think there was just a failure in communication between support and whoever ignored the RMA instructions. I can't blame that on the support person, but it is a fault in the company itself. They have since sent me an RMA with instructions for the receiving department to speak with the supervisor before any action is taken with the printer. Hopefully that ensures I don't receive it for a third time.

+1
Given the circumstances, that is not unreasonable.

Waiting intently to see the new printer when it arrives.

Just got my replacement Workbench Apprentice in the mail today. I wasn't given any notice that it had shipped or a tracking number.

The first thing I did was check the back/serial number and thankfully this is not the one that was sent to me before. However, now this one is missing the tool kit, USB cable, and spool holder components. Guess I'll be contacting support again.

I also noticed that the power adapter is different. The one I originally got was a solidoodle branded metal enclosure and this one is just a generic black plastic brick. No biggie, but I thought the other one looked cooler.

I'm at work so I haven't been able to really inspect everything, but I'll probably post an update tonight after I've gone over everything.

chancrescolex,

This is a big joke !!! Please contact with solidoodle , send all information and again waiting for answers . It is unbelievable!!!!

Where is Solijhon??????

I doubt you would have noticed any difference with or without the insulation.

Right you are, you could use some acetone mixed with some ABS and brush it into the crack good.  Then clamp it together for a bit and it'll be stronger than if it weren't cracked.
The unfortunate reality is you need to decide whether or not you're willing to keep messing around with solidoodle or are you going to be willing to just mod the faulty parts so you can get to printing.

Wow... Unbelievable.

To the OP (chancrescolex), you are not the only one, unfortunately.  I have had a very similar experience:

- ordered a Workbench in Oct. 2014 and two roles of filament

- received the printer in Feb. 2014 and no filament, no power cord, no instruction manual, with noticeable scratches on the metal body and the bed; unfortunately Solidoodle completely ignored me on the power cord, while only after two or three e-mails they finally told that they are out of filament stock, yet there was no prior notification.  Oh and my Workbench was somebody's return and a non-functioning POS.

There is a complete disconnect between order processing, shipping department and customer service.  On average it took them almost two weeks to reply to some of my e-mails, while ignoring others.

Sadly, the only reason I even found this forum was because I was looking to see if there are any Solidoodle (class action) lawsuits.  On a positive note I am glad I fund this forum.

That's really nice of you guys. I might take you up on that offer, but first I want to see what Solidoodle support says. I'd prefer not to have to disassemble the whole printer if I don't have to. Plus I'm falling behind on school projects that I had intended to use this for.

Do you know if the lawsy carriages are compatible with the Workbench Apprentice?

That is just an adjustment you want it snug but not so much so that it binds.  Just loosen the bolts and squeeze the Teflon blocks till they touch the rod and tighten the bolts.  From what I have seen there is no reason the lawsy carriages won't work.  It would be easy to tell by just printing them and seeing if things line up.  The only real variable would be the distance apart of the rods.  Even if they used a different distance then that would just mean that a different extruder carriage would be needed.  I will offer this, If they don't work I will work with you personally to design new Left, Right and Extruder carriages that will work.  At this stage I have made more changes to lawsy's carriages than lawsy has.