I got on the phone to soildoodle -apologetic about the lack of response. They seem overwhelmed with questions, emails and problems. In my case, after talking to me, I do have 2 thermistors. The other was tucked behind the hotend, I could barely find the wires, but then followed them to the heaterbox but being behind and black wires, couldn't see. I discovered it after checking the motherboard and found both connectors had wires to them. Turns out, the hotend with the thermister I knew I had, was not connected properly. The thermistors for these hotend need to be taped to the nozzle, not the heaterbox like I'm used to seeing. But whomever attached it to the heaterbox used some type of black goo, which ruined the glass end. So soildoodle is sending me a new thermister. Also, they said their hotend can go to 240c just have to change the configure.h file.
So, I think my problems are solved. But won't know for sure until new thermister arrives.
I designed and have printed some supports so I can hang the black filament holds on the side of the machine instead of the back. If they hold my heavy rolls, I post them on thingiverse
Thanks to all for your help
-mark