Solidoodle complaints, problems, wait time bitching etc...share yours (Page 2 of 4)

Jagowilson, I've always admired your "never give up" attitude and willingness to help. You've also helped me quite a bit and I'm thankful for that.
But I'm afraid I'll have to disagree with your post. If we were talking over pm or email, I wouldn't see a point to argue about this, but there are others in this forum who I don't agree have to go through all that trouble we have.
So sorry, but I'll have to respond to all you said and sorry if it will seem harsh, it's just my honest opinion...

But first about the chargeback thing,

Never had problem with chargebacks. Any source?

Any source for this too?

And you do know besides chargebacks many countries also have actual laws that are legally binding that allow you to demand refund for certain items for certain duration of time, or at the very least agencies that receive feedback from customers and pressure companies to act better, like the ones I linked?

I just listed some options...

Complaining here allows

1) Newcomers who are considering to get a Solidoodle to have a clearer picture of what they are getting into.
I only wish there was such a topic when I first learned about Solidoodle. I wouldn't have a Solidoodle now, wouldn't have wasted so much time and experienced so much frustration, needlessly.

2) Just having somewhere for people to express their frustration and release the heat...

And I'll say the same about the pro-upgrade opinions.

Look, first of all, if you're gonna fix the issues of your product instead of pressuring the company to make better quality products in the first place, they're not going to change the quality of their products.

And I strongly disagree here.
Someone close to me got an Ultimaker 2 recently. Worked out of the box with no issues. No problems since. Will he need to learn some internals when something gets damaged, etc? Until there is something like a repair service for 3d printers, Yes. But when will that happen? And how much will he need to learn if say he needs to replace his extruder motor? Obviously not take apart the whole machine and learn all that electronics and mechanics and do hours of testing, trial and error like we had to.

This is like saying if you don't know how your PC works, you can't make something good out of it...

3d designers use 3d printers.
Architects do.
These are artistic people, most of them don't know electronics, programming, engineering...
Heck, even people with no 3d skills download STL models from Thingiverse or similar and print useful or useless stuff they want to.

I understand where you're coming from. Until 3d printers are more mainstream and mass produced, the failure rate is going to be high and you're going to have to know low-level stuff to maintain it, but unlike few years ago now there are (expensive) 3d printers that have low failure rate, easy software and (so) *not* targeted and tinkerers. This is what Sam Servantes wanted Solidoodle Press to be too and looks like it failed.
"Targeted at mainstream consumers" by his own words, quoted from here https://www.youtube.com/watch?v=CkZCgX2WOuc
And people who bought it expected that too. Most are not going to fix it either because they know there is no need to do all that for getting a 3d printer to work, by just looking at other 3d printers, or simply because they can't.
And there's nothing we can do to change that obviously.

And lets be honest, even most of us "tinkerers" haven't gotten our printers to work "perfectly" after months of tinkering. I just read someone already seeing issues with the "direct drive" mod everyone is talking about recently.

So suggesting newcomers who bought a "plug and play" machine and likely don't have much technical knowledge to upgrade or fix it when some of us "tinkerers" haven't been able to even fix ours completely is just bad advice to me and suggesting them to spare their money and time while they can isn't...

If Ford claimed to buyers to have the same features of a Ferrari, then that would be a good analogy.
Lower price wouldn't be an excuse...

Great - then if they're the same to you, why didn't you buy the Utilimaker? Right. Because it is 5 times more.

Somehow you expect to pay 1/5th the price, and get the same results WITH THE SAME AMOUNT OF EFFORT...?

You can't get something for nothing. Solidoodle is cheaper, the build quality and quality control are going to be worse. My analogy holds. If you don't like it, cancel the order. If you don't cancel the order, stop complaining.

I'm not saying they are claiming to have all the "same features", but one feature: being "plug-and-play".
And once again, price is totally irrelevant. Some people bought it for feature A and it doesn't have it.

That's like saying sure this Ford isn't as fast as Ferrari but for this price you can't find anything better anyway, so it doesn't matter if Ford has lied about it and you didn't get what you payed for.

I also mentioned Ultimaker because of claims in this thread that printers shouldn't be advertised as plug-and-play because they aren't. I argue that some are actually.

That's a little personal there. I'm miffed at him, but let's give them a little time to get their house in order.

I'm suprised they didn't test at least 25 of them off the boat before shipping them. Mine had broken filament jammed in the extruded and a misaligned extruder. It's obvious that there guys get a rough ride from China.

They need to hire someone that is maniacally focused on Quality Aaurance.

Ian -- maybe we're partially to blame then. but 4 months late... is 4 months late.
Communication on a US test plan for the first shipment would have helped soothe it.

is there a pool yet for how long till we can buy a refurbished Press for a couple hundred bucks? ;^P

Wow, that's really small. I have more than 800sqft!

Printrbot Simple Metal is $600. These press preorders were $349. Almost double is not "around the same price".

The Press also has a much larger build volume, a heated bed, supports ABS.

Not comparable.

ill be holding off further comment until my deadline for my tracking number passes. It will be interesting to see what the press is capable of once it has competent software. I fully intent to use simplify3d with the press as well as trying out a machine control processor from another company.

could not agree more.

if anything i feel that by staying quite we are enabling solidoodle to keep sending out crap products. If they realise that its gonna affect them significantly they might pull there finger out.

Ha. If you get a print spooler to cancel or pause a job I could take a few lessons from you