excellent customer service

I would love to see behind the scenes at McMaster Carr.  They have such a huge catalog, and when you order you have to make sure you thought of everything you wanted.  I asked to add on to an order once and they said you usually can't because it's packed up within 15-20 minutes.

I have a mcmaster carr about an hour away.  I have stopped by  ordered on the courtesy phone and had my package in less than half an hour. If I have it shipped I have it next day ups ground shipping. Yes the place is surreal.
Tin

yes they have been like WWGrainger etc for years having large selections of many trades supplys sold both retail and wholesale customer pricing but lots of items are not competitively priced. I used to do purchasing for service companies in my careers and this was 1 of dozens of such places I had to order from when sourcing parts etc. we have a few large distributors based here in St Louis also and sometimes items not in stock or not available in person so most orders I just phoned in and had drop shipped or delivered by their local trucks free to save our employees time, as it takes at least an hour going in person to check on things. most wholesale suppliers give free delivery with big orders or customers that do 10s of thousands of dollars business per year, plus sales reps lock-in seasonal prices on many items saving companies thousands per year to retain loyal purchasing. e.g. 1 HVAC supplier did this as we spent over $30k per year and the lock-in pricing saved us on average $1500 plus another $2k on shipping and when they gave a price low or high they had item in-stock with fast delivery (yes many that under price either dont have item, late delivery or substitute inferior item). back orders or a loss of money and customers.