SD not answering emails?

Bad Karma man...... word will get around.

I have 2 friends that were ready to pull the trigger to buy one also but now they are looking in other directions and waiting to see how I get my issues sorted.  Me too.

Got a reply...

"We have been overwhelmed with customer service at e-mails due to our launch of a new 3D printer."

Guess old customers don't count as much, moneys already been gotten from them.  Caveat emptor.

I got another reply "you will get your solidoodle working, no Solidoodle is left behind."

That's just great, wonderful.  No timeline though, 1 week, 1 month another 6 months you're guess is a good as mine...... I am not holding my breath. Sigh! 

Never experienced a company like this new or not.

Yeah, the quote "No Solidoodle will be left behind" is a joke as many of us have ALREADY been left behind with machines not complete or broken from the get go.

If a company can't keep up with demand it is not the consumers fault and they should not have to suffer with an incomplete product unless it was advertised that way, which it was not.

If an items is incomplete 6 months after you order it - I don't expect it will ever be.

Was it a z-axis stepper/screw?  I'm in communication with @solidoodlesupport now, so we'll see what happens.  I've detailed the problem, provided pictures/video of the defective part and prints w/banding, and now we'll just see what happens.

If you can post a write-up of replacing the parts, I'm sure the community would appreciate the details (and me, of course).  Something like this shouldn't happen, but it does and the more that we know about it, the better we can serve our friends here on the forum.

I emailed this morning and had very quick response to the whole conversation. Check your spam filters

So did I.  Just got word from John.

Now as to what ASAP means... that's up for definition depending on who you talk to.  Could be today, could be Monday.  Either way, I'm hoping that this will solve the issue.

elmoret,
you think it's the stepper shaft that's causing your wobble?  Didn't think those things warped that bad.

I'm getting the impression they are cleaning things up at the end of the month.  Start Dec. off right?

John,
I wasn't harping on the issue, simply providing a point. 

We of the forums are not your only customers, so it stands to reason that our request are taken in stride with all the numerous other requests that you receive.  The fact that you responded so quickly to my needs was more than admirable, and for that I am truly thankful.

Add to the fact that this is the holiday season and shipping anything can be a bear, I am grateful that I know the part will be on the way. 

I can print.  That much is a blessing.  Some can't.  And if that means that I have to wait a little longer to get my part so someone else can get up and working then so be it.  I can still prototype my designs and provide basic prints that work ('cause I'm all about cookies this time of year and cookie dough is very forgiving).

Don't worry too much about time estimates for me.  I know you guys are doing your best.  Heck, I waited 5 months for my printer, a little longer won't hurt to ease an issue, that while not minor, doesn't hurt my ability to learn on this device.

I will however need more filament in the near future as learning takes resources.  I hear 3dprintergear is a good source and I may have to hit them up for some of that glow-in-the-dark, or color-changing stuff. 

Either way I, for one, would like to publicly thank you and the Solidoodle staff for producing what I consider to be a game changer in my life, for dealing with all the issues that plague the 2nd gen machines as you update and upgrade production, and for being an all-around good sport in dealing with our short tempers and gripes about a revolutionary machine.

Thank you, John.
Ken

Well said!  I second this, and I'm waiting for a response from our good friend John myself.