1 (edited by cujo3131 2014-02-25 12:11:29)

Topic: Print errors and failures (solidoodlesupport please help!!!!)

Good morning guys...

I have been having quite a few issues the last few
days and I am not exactly sure what is going on with my SD....

I have been working on a particular piece that is
not so intricate, but it is a 13 hour print just the same. Using
RH V0.85b (which I have been successfully using for a LONG time)

I initially used slicer and did the model, and set it to printing as
normal... came back sometime later and the print had failed...

The extruder was stopped (as if it had lost communication)
and RH had Errored out and shut of heater etc.

I disconnected RH and reconnected... and was able to send the
extruder back to HOME position.... and then followed instructions
and used code M999 to reset...

then RH kept scrolling this error:

Error:Line Number is not Last Line Number+1, Last Line:

I powered down my SD,  disconnected USB, re-powered and reconnected, and then
resliced entire model and tried again... and another crash in a different layer this time....
Same issue and same error... and again with using M999 I get:

Error:Line Number is not Last Line Number+1, Last Line:


What the heck have I goofed up? How do I reset this? And what do I need to do to
check with this?

This has now happened 4 separate times.  First time I have ever had this issue....

Totally confused sad

any help or troubleshooting would be greatly appreciated!

Cujo

2

Re: Print errors and failures (solidoodlesupport please help!!!!)

Look at your temp graph, I'm betting it shows spurious readings. Bad wiring between the thermistor(s) and the main board would be the culprit.

3

Re: Print errors and failures (solidoodlesupport please help!!!!)

cujo3131 wrote:

Good morning guys...

I have been having quite a few issues the last few
days and I am not exactly sure what is going on with my SD....

I have been working on a particular piece that is
not so intricate, but it is a 13 hour print just the same. Using
RH V0.85b (which I have been successfully using for a LONG time)

I initially used slicer and did the model, and set it to printing as
normal... came back sometime later and the print had failed...

The extruder was stopped (as if it had lost communication)
and RH had Errored out and shut of heater etc.

I disconnected RH and reconnected... and was able to send the
extruder back to HOME position.... and then followed instructions
and used code M999 to reset...

then RH kept scrolling this error:

Error:Line Number is not Last Line Number+1, Last Line:

I powered down my SD,  disconnected USB, re-powered and reconnected, and then
resliced entire model and tried again... and another crash in a different layer this time....
Same issue and same error... and again with using M999 I get:

Error:Line Number is not Last Line Number+1, Last Line:


What the heck have I goofed up? How do I reset this? And what do I need to do to
check with this?

This has now happened 4 separate times.  First time I have ever had this issue....

Totally confused sad

any help or troubleshooting would be greatly appreciated!

Cujo

Power cycle the printer. You've done this before, but once it starts throwing the line number error it will continue until you fully restart the printer. You haven't done anything wrong here. We sometimes see this when the printer is throwing lots of errors - most often thermistor related problems. You should see this in the list of errors.

Debug the thermistor: http://wiki.solidoodle.com/multimeter-testing#toc2

Also, please gives us the full list of errors your printer puts out when this happens. Does the printer complain about temperature issues? The full list of errors will better resolve this.

Have you tried a new USB cord? Different PC?

Former Solidoodle employee, no longer associated with the company.

4

Re: Print errors and failures (solidoodlesupport please help!!!!)

solidoodlesupport wrote:

Power cycle the printer.

How would that fix the root problem? This has happened to him 4 times already. Come on now.

5

Re: Print errors and failures (solidoodlesupport please help!!!!)

elmoret wrote:
solidoodlesupport wrote:

Power cycle the printer.

How would that fix the root problem? This has happened to him 4 times already. Come on now.

*fixed*

Former Solidoodle employee, no longer associated with the company.

6

Re: Print errors and failures (solidoodlesupport please help!!!!)

I did try recycling the SD and also tried using the reset button
on the SD command board... However, the error persisted...

I am currently at work... and do not have access to my machine,
but will retry it this evening...

I will look for temp spikes etc... and should the error occur again,
I will copy the full error display to help troubleshoot this....

I seriously hope this is not a thermistor problem as I have already
have been forced to replace it once....

Will try all suggestions and report back this evening....

Thank you!

7

Re: Print errors and failures (solidoodlesupport please help!!!!)

Ok Guys....

Got home this evening and went thru a few procedures....

I did the Multimeter test with the Thermistor and reading
fell between 117 - 118.... Not the 80-85 that the test tutorial
suggests.... would this be the cause? 

I removed the plug and tested it at the tip of the plug as suggested
and got the readings above....

if I reinsert the the plug and plug it back up and test it with the multimeter
I get a solid 57.2.... so not sure what that means....

I also decided to heat the extruder and see what it did over a period of time
if there were any major spikes etc....  She is still heating up... so I will report back
on that in a bit....

Matt

8 (edited by grob 2014-02-13 05:42:13)

Re: Print errors and failures (solidoodlesupport please help!!!!)

if I reinsert the the plug and plug it back up and test it with the multimeter
I get a solid 57.2.... so not sure what that means....

Measuring the thermistor while connected will definitely skew the reading - you can ignore that!

(tl;dr)In most applications, one leg of the thermistor is grounded and the other is connected to the analog input of the micro and a fixed resistor to a voltage supply - when off, the voltage supply usually looks a bit like ground anyway (low resistance path for small currents through a discharged capacitor somewhere), so that resistor will appear in parallel with the thermistor and the resultant reading on the meter will be lower than the resistance of the thermistor.(/tl;dr)

Does anyone know what value thermistor is actually used? Is it 100kOhm (common, from looking at a lot of other similar printers and http://reprap.org/wiki/Thermistor) - in that case 117kOhm would be about 22 degrees C at a guess. Not sure what the 80-85kOhm recommendation in the test instruction means...

SD3. Mk2b + glass, heated enclosure, GT2 belts, direct drive y shaft, linear bearings, bowden-feed E3D v5 w/ 0.9° stepper
Smoothieboard via Octoprint on RPi

9

Re: Print errors and failures (solidoodlesupport please help!!!!)

After running the extruder for about 40 minutes and heat bed together at idle,
I see no spikes or drops in temp.... still appears to be consistent....

Will attempt a short print to see if I can force an error....

10

Re: Print errors and failures (solidoodlesupport please help!!!!)

After trying to print again... Another failure.

I added some photos this time to try and help explain what is happening.
The extruder and hotbed had run for some time with no spikes or drops...
but once I started the print, it hardly had started printing layer 1 when
the temp on the extruder and caused the error again....

So is this a thermosistor issue?  How do I resolve this?

Thanks for the insight here!

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11

Re: Print errors and failures (solidoodlesupport please help!!!!)

Are you sure you don't just have a loose connection or thermistor wires shorting out.  I have seen errors like this and that was the cause.  The movement wiggles the wires just enough to cause an interruption.

Printit Industries Model 8.10 fully enclosed CoreXY, Chamber heat
3-SD3's & a Workbench all fully enclosed, RH-Slic3r Win7pro, E3D V6, Volcano & Cyclops Hot End
SSR/500W AC Heated Glass Bed, Linear bearings on SS rods. Direct Drive Y-axis, BulldogXL
Thanks to all for your contributions

12

Re: Print errors and failures (solidoodlesupport please help!!!!)

'Mintemp' would trigger if the thermistor resistance suddenly increased a lot; i.e. open circuit connection. wardjr is likely quite right - try looking at the temp graph while (gently) wiggling all the thermistor connections / wires (particularly close to the hot end - mind your fingers if it's on!). The saw-shaped bit at the end of your hot-end temp graph looks just like an open circuit wobble fault would.

I would be taking the thermistor off completely and checking/redoing every connection anyway.

SD3. Mk2b + glass, heated enclosure, GT2 belts, direct drive y shaft, linear bearings, bowden-feed E3D v5 w/ 0.9° stepper
Smoothieboard via Octoprint on RPi

13

Re: Print errors and failures (solidoodlesupport please help!!!!)

grob wrote:

'Mintemp' would trigger if the thermistor resistance suddenly increased a lot; i.e. open circuit connection. wardjr is likely quite right - try looking at the temp graph while (gently) wiggling all the thermistor connections / wires (particularly close to the hot end - mind your fingers if it's on!). The saw-shaped bit at the end of your hot-end temp graph looks just like an open circuit wobble fault would.

I would be taking the thermistor off completely and checking/redoing every connection anyway.

This.

FYI: We realize this is a very common issue, and are in the process of upgrading the wires.

Former Solidoodle employee, no longer associated with the company.

14

Re: Print errors and failures (solidoodlesupport please help!!!!)

Well it is definitely a loose or bad wire somewhere.... but for the life of me, I can not figure out which one...
and where the short in the wire is....

15

Re: Print errors and failures (solidoodlesupport please help!!!!)

It would seem that after chasing my tail on this one... the issue was a broken wire at the thermistor... seems it was making enough contact to be fine idle... but in motion it pulled the wire apart and crippled the machine....

Now my question is this TECH SUPPORT.... since I just recently replaced my complete hot-end... Are you going to send me a thermistor?????

also in looking at this thing up close... there is no hole for the thermistor on the hot-end... instead it is just taped on with Kapton tape... is that the current setup?  Would really appreciate a new thermistor.....

16

Re: Print errors and failures (solidoodlesupport please help!!!!)

Chasing your tail? Why? I called it in the very first reply.

Yes, all Solidoodles ship with thermistors taped to the nozzle.

17

Re: Print errors and failures (solidoodlesupport please help!!!!)

So you did elmoret... wink

I was just hoping that it wasn't that... but good call...
Now just have to replace it tongue

18

Re: Print errors and failures (solidoodlesupport please help!!!!)

cujo3131 wrote:

So you did elmoret... wink

I was just hoping that it wasn't that... but good call...
Now just have to replace it tongue

e-mail [email protected]. They may be able to get you a replacement.

Former Solidoodle employee, no longer associated with the company.

19

Re: Print errors and failures (solidoodlesupport please help!!!!)

Ok....

so I received a new 100K NTC Thermistor in the mail today....
I proceeded to remove my old cracked Thermistor and
added the new one in place and set everything up as it was
before....

Loaded Repetier Host and saw that it was indeed working as
I had an extruder temp instead of 0 degrees... (21.6)
so I proceeded to heat the extruder and it seemed to come
up to temp fine and do its thing....

so I decided to print a small test cube... and BAM!

same error and another crash.....

20:30:15.124 : : Extruder switched off. MINTEMP triggered !
20:30:15.124 : Error:Printer stopped due to errors. Fix the error and use M999 to restart. (Temperature is reset. Set it after restarting)


So what the hell is going on?????  If I do M999 I am still getting damn error....

SO FRUSTRATED WITH THIS!!!!

Matt

20

Re: Print errors and failures (solidoodlesupport please help!!!!)

Probably because it isn't the thermistor, but rather the wiring between the thermistor and the main board. Just like I said in the very first reply.

21

Re: Print errors and failures (solidoodlesupport please help!!!!)

get a tiny screwdriver and push the wires into the connector to make sure they are seated that is probly where its loose

22

Re: Print errors and failures (solidoodlesupport please help!!!!)

I did all of that.... and it still did not work.... or was unable
to find the short... So I rewired from the thermistor to plug
and that seemed to cure the issue and the new thermistor
started working fine....

I did the PID tuning excercise... and get that all set.....

Powered everything off... brought it all back online...

Reheated the extruder.... came up to temp and stayed there fine...

So I did a test print... a small cube... build plate heated fine...
extruder heated fine.... got half way thru the print...

and started air printing.... the extruder for the filament stopped working....

Stopped the print.... looked everything over.... turned heat extruder back
on... waited for temp... and tried to manually feed the filament
with the controls.... and nothing.  No movement from the extruder at all....

NO errors at all... nothing... nothing in the log that indicates there was an
error... If I go to Printer/Printer Information.... does not show any errors received...

I feel like I am chasing ghosts here.... I get one thing fixed then it is something else....

And before you say it... yes I checked all the connections on the extruder motor...
nothing is loose... I tried using screwdriver and pushing wires... nothing... tried
flexing wires for shorts... nothing... checked the plugs at the back of the board... fine...

I have bed heat... extrude heat.... XYZ axis fine... but no extruder....

Of note...

I notice this... if I look at the wiring for my extruder control plug on back of machine....
Wiring from top to bottom is Blue Red Green Black

This is the OPPOSITE of the Z Axis right next to it...

So to see if the extruder motor was bad... I unplug Z (which seems to work fine) and flipped the plug
for the extruder around to match the Z axis and used manual control.... AND motor works just fine...

Flip it the correct way and plug it back into the extruder plug.... use manual control for extrude/retract  nothing... (yes the extruder is heated)  and nothing.....


So solidoodlesupport:

What are recommendations for checking now????  Cause I am at a complete loss....

I feel like I have a $900 doorstop at the moment....

Suggestions????????


cujo3131 at  yah00 dot com


Cujo   (who is confused and going to bed)

23

Re: Print errors and failures (solidoodlesupport please help!!!!)

I and others have seen static electricity and transients on the AC cause this behavior. Can't say it's your problem, but when it is very random and the printer seems fine otherwise, you may want to see if the environment is friendly to your printer. Any machines, lights, heaters, fans starting up when the error happens?

SD2 Expert stock, ABS fume fan,
XYZ DaVinci 1.0 stock ABS, Simplify3D
QUBD Two-Up PLA, new 3D printed X gantry, Y idler, flex z coupler, extruder mount, E3D Lite

24

Re: Print errors and failures (solidoodlesupport please help!!!!)

GGunner....

The solidoodle is in my computer area and on a surge protected power source....
I have the machine setting on a anti-static pad.... so not sure it is that...
I know it has been really dry here this winter... but it doesn't seem to be that.
And it doesn't seem to be anything else electrical in the house...

Just can't pin down the issue....

Matt

25 (edited by ggunners 2014-02-25 15:58:14)

Re: Print errors and failures (solidoodlesupport please help!!!!)

And not to offend, since you seem quite competent, have you made sure your PC is set up without any time outs for Power Saving, etc. Also, is the USB cable a good one? All these little things can cause great frustration. My PC is dedicated while printing, I do not let the PC do anything, except print, at those times.

Another person had a light switch in another room cause problems even when powering with a UPS. Mine was static electricity when using the long tweezers to clear the initial filament feed of a print. Now I'm grounded during that time. I also had a fan plugged into the same powerstrip as the SD2 and you must power up the fan first before the SD2. So, little picky things. Check your environment too.

One other thing to note too. Sometimes RH just stops working for me Win8.1 32-bit. So, I close or kill RH if required, disconnect USB cable, reconnect USB cable and restart RH, then quickly go manual and start the heaters again. I've had this happen right before a print starts after slicing, right after a print ends and sometimes after several prints. No error messages, no nothing, RH just hangs up. I am running the SD downloaded RH/Slic3r without updates.

SD2 Expert stock, ABS fume fan,
XYZ DaVinci 1.0 stock ABS, Simplify3D
QUBD Two-Up PLA, new 3D printed X gantry, Y idler, flex z coupler, extruder mount, E3D Lite