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thats weird i put my order in on 8/20 and the only reply i get is "We have experienced some significant delays"

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My Solidoodle 2, ordered on August 17 has finally arrived (via UPS) and I've unpacked it (though not plugged it in yet). Nothing seems wrong with anything I notice, so hopefully it will work - I'll find out when I work up the nerve to plug it in :-).

1,203 (edited by zparmley 2013-09-07 21:07:45)

Re: Orders Shipping List

Sorry I'm so late to the party smile

Order: 14136 for SD3 and Red ABS filament
Order Date: June 27 2013
Estimated Shipping (after email inquiry) July 18 2013
Delivered: July 20 2013

Printer arrived in good condition, packed well, worked out of the box (after z calibration, bed leveling) so ++
ABS filament was missing from the delivery though - I emailed support on Saturday July 20 about the filament, and got an immediate response. Filament was shipped the next week and arrived Aug. 2nd

Joel with customer support was prompt, courteous, and very helpful. For my part I've received nothing but excellent customer support from Solidoodle.

edit: APS -> ABS

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order 16605 ordered on 9/05 and shipped on 9/09

Hardware: SD3, Octoprint, Raspberry Pi
Software: Cura and ViaCad

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thats why i canceled my order i put it in on 8/20 and canceled it yesterday because it still hadn't shipped

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Received my SD2 today. Ordered 8/2/13. It spent 5 weeks in customs and a $96 fee. The shippers are just to rough. the right carriage is broken. I put 2 part epoxy on the broken off pieces, hope that will hold it for now. #05754

1,207 (edited by infinityis 2013-09-30 21:21:31)

Re: Orders Shipping List

Ordered my SD3 on Monday morning, September 23, 2013.
Shipped, in UPS possession Wednesday evening, September 25, 2013.
Scheduled to be delivered to me (in Texas) on Monday, September 30, 2013.

*update: on September 30, the printer arrived at my home as expected! One week turnaround from placing the order to having it in my possession, not bad at all... It appears that they have caught up with order fulfillment. At the time of this writing, this seems to be the lowest-cost 3D printer you can buy fully assembled that is actively shipping.

1,208 (edited by Midian 2013-10-04 16:20:48)

Re: Orders Shipping List

I ordered the SD3 on 09/29/2013 and I can not (but have to) wait for it to arrive.
faster.....faster.....faster.

Order#17402, does that mean that from the time Solidoodle began shipping they have over 17K machines out there, cool.

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I wondered that at first too, but I don't think the order number correlates with the number of machines; my order number was in the 16k range but the serial number on the machine itself is in the 6k range. The majority of their orders are likely filament or spare parts.

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Received my Solidoodle 3 today, I only had two problems. My Windows 8 just about refused to install the usb drive, but with the online information I had it fixed in no time. I noticed that the extruder rocks back and forward changing the height from the build surface, there are two rectangular pieces at the back of the extruder and all I needed to do was rotate the bottom one to be against the rear X axis rail and the rocking was gone.

First print is a Box and it is working great. Very Nice Machine. Thank you very much.

1,211

Re: Orders Shipping List

infinityis wrote:

I wondered that at first too, but I don't think the order number correlates with the number of machines; my order number was in the 16k range but the serial number on the machine itself is in the 6k range. The majority of their orders are likely filament or spare parts.

Order numbers do not translate into the number of sales at all. The number increments for cancelled sales, shopping cart sessions etc...

Former Solidoodle employee, no longer associated with the company.

1,212

Re: Orders Shipping List

I ordered a SD3 on 10/31/13....the store site said in stock and ships in 3-5 business days.   It's now two weeks and counting. I guess from reading the horror stories in this forum that's not too bad. 
Do they at least send an email with a tracking number when it ships?

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Yup. Have you emailed support to ask what the dealio is?

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flyr4096 wrote:

I ordered a SD3 on 10/31/13....the store site said in stock and ships in 3-5 business days.   It's now two weeks and counting. I guess from reading the horror stories in this forum that's not too bad. 
Do they at least send an email with a tracking number when it ships?

Also did you receive an initial order confirmation email from them? if not make sure to check your spam box because if you did not receive the order confirm email it may not be ordered, lately it usually only takes a week or two to get a printer but depending on when it was ordered could affect things as I think they make SD3's on the line for a while then switch to SD2's... so if you ordered while the shop was making SD2's it could add a few days smile

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I love reading about people waiting 2 weeks and thinking its long.. then I remember that ~14 weeks I waited... tongue

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Haha...I hear ya...  I was just disappointed that the site where you buy the Solidoodle specifically says ships in 3-5 days and that it was in stock.  I just didn't find this forum until after I bought it.  Not meaning to be a whiner though.  I totally understand that it's a startup and it may take awhile before I get my SD3.  No worries though. It's exactly what I want and I'm willing to wait for it.    I only posted on here so others might have a recent shipping benchmark to go by.
Just wish they'd fix the online store. It's misleading.

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Oh and yes I got the confirmation email, order #18947, and my card was charged immediately.  Also there was some confusion with the shipping address since the online store states that all orders are shipped via the US Postal Service so I gave them my PO Box number.  After that I noticed a lot of folks on here saying they got it via UPS so I had to write support and give them my work address to ship to.  The support response was good but they didn't answer my additional question about a ship date. 

And FYI, Solidoodle support did state that all CONUS orders go out via UPS.

1,218

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What about parts from the parts store? 

I placed an order for an aluminum printbed platform last week, but as of now, the status remains unchanged ("Processed")

How long do they take to ship parts?

To print or, 3D print, that is the question...
SD3 printer w/too many mods,  Printrbot Simple Maker Ed.,  FormLabs Form 1+
AnyCubic Photon, Shining 3D EinScan-S & Atlas 3D scanners...
...and too much time on my hands.

1,219

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pirvan wrote:

What about parts from the parts store? 

I placed an order for an aluminum printbed platform last week, but as of now, the status remains unchanged ("Processed")

How long do they take to ship parts?

3-14 days depending on the part.

Hot-ends are the worst since they are labor intensive to make.

Former Solidoodle employee, no longer associated with the company.

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Re: Orders Shipping List

Order ID: #18700
Date Added: 07/11/2013

Hot end well recieved, Thank you! smile

www.designerfred.fr      before: Solidoodle 2 + E3D v6 now: MeCreator II and OLO 3D

1,221

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Ordered 11/25 SD3

hoping to get fast!

My SD3:  Clear plexiglass case, case heater, X axis stabilizer, Z axis stabilizer, thumb screws, filament guide, heatsinks on all motors, extruder fan, controller fan, heatsinks on motherboard, Y rod pillow block, USB and Power on/off switch, fully calibrated including trimpot tuning. Am I missing anything?

1,222

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Order in 11/14/13.  Order history changed from pending to Ok to ship on 11/20/13...a week later and nothing.  Really it takes over a week to get from Brooklyn to Maryland?  Still waiting.....waiting.....waiting.  Hope it gets here soon.

1,223

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Ordered SD3 on 11/30 and shipping to Pittsburgh. Order #: 19633

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curlrup wrote:

Order in 11/14/13.  Order history changed from pending to Ok to ship on 11/20/13...a week later and nothing.  Really it takes over a week to get from Brooklyn to Maryland?  Still waiting.....waiting.....waiting.  Hope it gets here soon.

Your order hasn't actually shipped yet. Remember, if your order doesn't say *shipped* you are still in line.

Former Solidoodle employee, no longer associated with the company.

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Really it takes you guys almost 2 weeks just to ship?  If I had known that I would have sent my business elsewhere.  You really need to fix this. I know you are working things out.  I know I will enjoy the machine and it will be worth the wait but 2 weeks to ship a finished product is too long. Especially leading up to Christmas.
Thank you for the info I do appreciate it.  Have a wonderful Holiday.