376

Re: Orders Shipping List

dtengineering wrote:
Rincewind wrote:
Kyle wrote:

If you don't mind telling us, did you get any type of expedited shipping? I ask because if not, Solidoodle somehow made it through a months worth of orders in 2 days.

I think it was ordered on the 7th of June not on the 6th of July... Sensible European way of writing dates, not the crazy US style smile

Yep, it was a June order. And that's why "Pi Day" is celebrated twice: March 14 (3/14) and July 22 (22/7).

Jason

June orders are coming along nicely.

Former Solidoodle employee, no longer associated with the company.

377

Re: Orders Shipping List

Order #: 2211
Order date: 6/21/12
Ship Date: None
Wait Time: 18 weeks.
Receive Date: None

378

Re: Orders Shipping List

If Solidoodle would create and maintain a page to include:
the order date,
order number and,
when it shipped for every order shipped,
it would give everybody a good idea of what to expect their wait time is to be.

379

Re: Orders Shipping List

The community is already doing that at the wiki - http://www.soliwiki.com/Printers_Shipping.

It's not every order, but it should be enough data points.

380

Re: Orders Shipping List

FYI, in the last month based on Serial #s they appear to be producing about 30-35 printers a day, based on a 5 day week.

07/16 to 08/22  4/day
08/22 to 09/13  20/day
09/13 to 09/25  42/day
09/25 to 10/04  31/day
10/04 to 10/18  3/day
10/18 to 10/22  13/day

The last couple of numbers might not be accurate.  Not very many people are reporting their serials.

381

Re: Orders Shipping List

Sam Inman wrote:

Order #: 2211
Order date: 6/21/12
Ship Date: None
Wait Time: 18 weeks.
Receive Date: None

Sam,

I removed your entry from the community wiki, since it has not shipped yet. Hope I didn't offend you with that :-)
It gives a better overview when we have only the ones that have shipped in the wiki. (Let's add it back once it has been shipped)

Based on the statistics in the table, your printer should be shipped within the next few weeks. Exciting :-)

382

Re: Orders Shipping List

krist10an wrote:
Sam Inman wrote:

Order #: 2211
Order date: 6/21/12
Ship Date: None
Wait Time: 18 weeks.
Receive Date: None

Sam,

I removed your entry from the community wiki, since it has not shipped yet. Hope I didn't offend you with that :-)
It gives a better overview when we have only the ones that have shipped in the wiki. (Let's add it back once it has been shipped)

Based on the statistics in the table, your printer should be shipped within the next few weeks. Exciting :-)

Not a problem.
I figured someone pulled it for that reason.
Yes it is exciting.

383

Re: Orders Shipping List

Mine has apparently now hit customs.
well it hit customs on my birthday, so a little disappointing that I didn't get a super awesome birthday surprise, but it's good to know that there is at least something in the country!!

The ridiculous thing is, according to the tracking it left the factory on the 16th, (in NY) and it took until the 24th to reach the distribution centre also in NY!! (i.e. over a week) yes less than a week later it's arrived in customs!!


In other news, well in the news, tropical storms are apparently heading up to NY, are you guys going to close down the factory for a while? or do you see that this will impact production? - It's understandable if it does, but it might be nice to get a word out to your customers?

384 (edited by krist10an 2012-10-29 11:53:25)

Re: Orders Shipping List

danny wrote:

Mine has apparently now hit customs.
well it hit customs on my birthday, so a little disappointing that I didn't get a super awesome birthday surprise, but it's good to know that there is at least something in the country!!

The ridiculous thing is, according to the tracking it left the factory on the 16th, (in NY) and it took until the 24th to reach the distribution centre also in NY!! (i.e. over a week) yes less than a week later it's arrived in customs!!


In other news, well in the news, tropical storms are apparently heading up to NY, are you guys going to close down the factory for a while? or do you see that this will impact production? - It's understandable if it does, but it might be nice to get a word out to your customers?

Happy for you Danny. I wish I had a printer in shipping too. Hoping I will get it before my birthday :-)

Let's all cross our fingers for hurricane Sandy being as nice as possible. I saw Shapeways wrote in their blog that their NY office will be closed.

385

Re: Orders Shipping List

Order # 1993
Order 6/11/12
Recieved 10/29/12

Worth the wait!

386

Re: Orders Shipping List

What was the ship date, and what is the serial?  That would be another good data point for the shipping page at the wiki.

387

Re: Orders Shipping List

Received my bundle of joy today. Having a hard time focusing at work with the package sitting at my feet.

Upon initial opening, nothing appears broken (will have to wait until I get home to test it out). Packaging was actually half decent, I was expecting worse (though packing peanuts are the bane of my existence).

Did receive a good length of starter filament (looks to be about 20'). Did not receive an electronics cover and a couple of the bolts for the cover were missing (will have to check everything else more thoroughly when I have a chance). Also did not receive an extra piece of kapton (my memory from 20 weeks ago is a bit foggy, but I thought it said something about that in the "what's in the box" section when ordering, though it's not there now and they are selling extras in their store). Regardless, I think I got away pretty luckily, so I won't complain; the time it'd take with support wouldn't be worth it.

Very excited to get some prints out, the machine does look pretty nice. I have high hopes.

I updated the wiki, but thought I'd drop that info here as well.

Order date: June 9th, 2012
Order #: 1959
Serial #: 1086

Ship date: 10/24/2012
Received: 10/30/2012

388 (edited by missmacosx 2012-10-31 15:39:50)

Re: Orders Shipping List

hello I have my Solidoodle in ly house .
customs opened my package, and I was scratched plexiglass door!

Tomorrow I make my first try.
Order Number: 2696 #
Status: Ships 10/30/2012
Date Added: 07/12/2012

389

Re: Orders Shipping List

Congrats, but how did you get your order out-of-order?  I'm order 2564 from 7/6/2012 and it sounds like I'm *still* several weeks away from it shipping (and I've been stuck in the 'several weeks' for a while now.

*Frustrated*

390

Re: Orders Shipping List

What was the actual ship date?  If you actually got it in 1 day overseas, you must have spent as much as the printer.

391

Re: Orders Shipping List

According to support, this was an expedited order. Feeling the hurt with you.

Grand Rapids, Michigan
SD2 with Sanguinololu board, glass bed mod, E3d_v5 bowden version hotend (currently direct drive), Lawsy Mk5 jigsaw replacement, octopi printserver, drv8825(tiny troubles)

392

Re: Orders Shipping List

the wait is actually worse than ever now.

I'm checking the tracking status several times a day now!!

it appears to have cleared customs, so any day now I should be getting a letter telling me to go pay import duties.

393

Re: Orders Shipping List

coleke wrote:

According to support, this was an expedited order. Feeling the hurt with you.

We are doing our best with the Sandy-related problems.

Former Solidoodle employee, no longer associated with the company.

394

Re: Orders Shipping List

OMG....
Order ID: 2259
Date Ordered: 22/06/2012

Your order has been updated to the following status:
Shipped

To view your order click on the link below:
http://store.solidoodle.com/index.php?r … er_id=XXXX

The comments for your order are:

1 3D printer plus filament - 1Z7075XXXXXXXXXXXXX

Please reply to this email if you have any questions.

395

Re: Orders Shipping List

cckens wrote:

OMG....
Order ID: 2259
Date Ordered: 22/06/2012

Your order has been updated to the following status:
Shipped

To view your order click on the link below:
http://store.solidoodle.com/index.php?r … er_id=XXXX

The comments for your order are:

1 3D printer plus filament - 1Z7075XXXXXXXXXXXXX

Please reply to this email if you have any questions.

Happy times.

Former Solidoodle employee, no longer associated with the company.

396

Re: Orders Shipping List

Order ID: 2227
Date Ordered: 6/21/2012
Shipped on 11/2/2012

397

Re: Orders Shipping List

I'm really surprised that no one else has posted this unsolicited email (my first!) from Solidoodle Support that I received on Friday afternoon.

Solidoodle LLC
November 02 2010

Greetings! 

Thank you for your continued patience on your Solidoodle order. We're working around the clock to assemble your printer as soon as possible, while still maintaining our rigid quality control standards. We're happy to report that to date we've shipped over 1100 printers.

Production is picking up a rapid pace. We've got a great team of over 60 people and we're now able to ship about 140 printers next week. We've slowed down a bit due to Hurricane Sandy, but we plan to be back up to full strength next week.

As of the writing of this letter the most recent order shipped is #2155.

June Orders
We expect to finish shipping the remaining 88 June orders next week. These are orders numbers 2160-2444.

July Orders
We expect to ship the 286 July orders (#'s 2448 through 3220) between November 12th and 24th.

August Orders
August orders should ship between November 26th and December 8th. These are order ID #'s 3222 through 4074. There are a total of 325 August orders.

September Orders
We expect to begin shipping September orders on December 12th and finish them on December 24th, for a total of 250 printers. This concerns order IDs 4075 through 4782.

October Orders
October orders should begin shipping on New Years day and finish shipping by January 18th. This concerns order IDs 4782 through 5470, and accounts for about 200 printers.

We hope you're excited! We appreciate your continued patience, given our unprecedented demand. We have thousands of happy customers already printing with their Solidoodle's all around the world. We assure you, it's well worth the wait. We can't wait to see what you're going to create.

Solidoodle Official Website
Solidoodle Store

Contact Information  Please contact us if you have specific questions regarding you order at: [email protected]. John and Clifford are happy to answer your questions.


Since my order is from the middle of August, I should have my Solidoodle in under a month (assuming that this Solidoodle update is better than the infamous August 17 update).

Titanium

398

Re: Orders Shipping List

I'd love to believe the timelines in that mail, but it's difficult to believe.  It actually isn't consistent with an email I got from support this past week when I asked about my order and puts me back in the 'a few weeks out' bucket before my order even ships which is where I've been stuck for many weeks now.  I was 'assured' I would have my order in plenty of time for Christmas (as I want to use it to create some personalized Christmas gifts for my young niece and nephews), but I don't see that happening -- or at least not soon enough that I can actually print and ship the items to them in time for Christmas.  I never imagined when I ordered in *July* with the item listed as "In Stock" on their web site that I'd still be waiting for it at this point.

When I asked about expediting my order, they were evasive -- I asked multiple times how I could expedite it and in their reply they included a "we could expedite your order, but I assure you ..." response.

Complaining doesn't really help, though I know I'm doing that yet again with this message.  I can't express how disappointed I am in the whole process.  At this point I hope to get my order at some point and that it isn't just days or a few weeks before the "Solidoodle 3" launches.

399

Re: Orders Shipping List

pdb wrote:

I'd love to believe the timelines in that mail, but it's difficult to believe.  It actually isn't consistent with an email I got from support this past week when I asked about my order and puts me back in the 'a few weeks out' bucket before my order even ships which is where I've been stuck for many weeks now.  I was 'assured' I would have my order in plenty of time for Christmas (as I want to use it to create some personalized Christmas gifts for my young niece and nephews), but I don't see that happening -- or at least not soon enough that I can actually print and ship the items to them in time for Christmas.  I never imagined when I ordered in *July* with the item listed as "In Stock" on their web site that I'd still be waiting for it at this point.

When I asked about expediting my order, they were evasive -- I asked multiple times how I could expedite it and in their reply they included a "we could expedite your order, but I assure you ..." response.

Complaining doesn't really help, though I know I'm doing that yet again with this message.  I can't express how disappointed I am in the whole process.  At this point I hope to get my order at some point and that it isn't just days or a few weeks before the "Solidoodle 3" launches.

Especially if you ordered in July, I believe that this time they are accurate. They almost finished with the June orders, so it shouldn't be long before they start processing yours (and mine). Plus, the average waiting time for everybody has been around 20 weeks so far, once you hit that goal, you can be assured that your printer is underway. I think you won't have much time, but probably enough to print a few Christmas presents.

400

Re: Orders Shipping List

Based on the fact that mine just shipped (6/22/2012 order date) they are probably pretty accurate.  So longs as the weather doesn't turn nasty and smackdown the east coast as an afterthought to Sandy, they should be on target.