[ Closed ] Orders Shipping List (Page 14 of 64)

It looks like miscommunication between John and Cliff as to what you wanted before.

All in good fun John!

I had a stray bit of filament floating down in the extruder. When I did the guide it was bloody confusing the first time. It wasn't until the third time that it went together the right way and I could then repeat it with photos.

This is absolutely depressing to read. Oh you want a refund? How about your printer next week instead....this is getting out of hand

Its been about 5-6 days and still havent received my money back. Sad when you give your money in good faith to a company with the knowledge that itll be 8-10 weeks before you receive the items. Then when it takes longer than promised you cancel and it takes days to get your money back. Its PayPal. Press the damn button and send me my money back lol.

I was still on the fence about canceling until they offered me a printer expedited. Kind of chicken shit to do that to all your other customers.

Yeah, extremely unfair. I would like to hear what the official "Solidoodle support" has to say on this matter...

Aldo, I am very calm, but I disagree anyway. I understand that the company is small, but this doesn't mean that they don't have obligations towards their customers. I didn't give my money to a friend to support his cool project, I sent my money overseas, to some dudes I never heard of before, for something that was not even in production yet... I think I gave them my fair share of trust, and I am quite disappointed that this trust has not been repaid with honesty. This is not the way to go. Other small companies had difficulties, this is normal: for example the Raspberry PI foundation, but they never asked for money in advance, and they always kept their potential customers up to date with details and problems. I still believe that Solidoodle is a great thing, and that the folks are doing a great job, but I am also not happy by how they are handling customer relations (even though I admit a nice sign of improvement in their last update). It's not a matter of size or age of the company, it's a problem of mentality of the people.

Someday we'll all look back on this thread and laugh, saying remember way back in the beginning when they couldn't make them fast enough?  Except for underjolt, he strikes me as the kind of person that will never be happy.  Standing on your soapbox complaining about lead times and how long it's going to take to get your printer, publicly announcing that you've tired of the wait and were going to cancel the order.  But when they reach out to you and offer you the holy grail of customer service and ship you a unit immediately, you are somehow even more offended.  What course of action would have pleased you, short of magically being able to ship 1000 printers out overnight so you don't cut in line?

Don't get me wrong, I understand your frustration.  But given the opportunity to cut in line I think most would take it, say thank you and keep it to themselves.  I know I would have.   Cancelling your order only moves some lucky SOB up in line, and the only one that suffers for it is you by not having this piece of technology in your home to enjoy.  You're not teaching them a lesson that they don't already know, you're just complaining for complaining's sake at this point. 

I'll say it again, it's worth the wait

So if I demand a refund - take their skip-the-que-offer, and an hour later order a new printer, from another adress, mentioning it is a christmas present

I will get two printers sent to me, right away?!

Hunkey Dorey! Is that appropriate?

Why would they be obsolete?

It will be obsolete due to the awesome user designed upgrades.   I'm starting to see the S2 more and more as a well designed basic printer platform.

Hey Jason,

For time reference, I am about an hour away from Vancouver and my printer came in about a week and a half after shipping.

I think it was ordered on the 7th of June not on the 6th of July... Sensible European way of writing dates, not the crazy US style