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Topic: Ordering from Solidoodle

I placed an order for more plastic from Solidoodle a while ago and have had nothing but trouble. I ordered white, green, and blue. It had been about a month since placing that order without it having been shipped out. So I messaged support to find out what the hold up was. They said they didn't have any blue in so they were waiting on that before shipping anything else. So I told them to ship everything except the blue since they didn't apparently have it to sell in the first place. So I get the "shipped" status and a few days later get the package. When it arrives I get white and red filament. Has anyone else had this type of trouble ordering from them?

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Re: Ordering from Solidoodle

Maybe their shipper person is colorblind... I have always gotten exactly what I ordered form SD... sometimes it takes awhile but that is absolutely no different than any of the other suppliers I deal with concerning 3d printing supplies and parts, with all the news media hype these days there is just a huge demand and some people I talk with don't even really know what they will do with their printer when they get it... they just know they want one because it's the coolest thing since tactical nukes!!!

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Re: Ordering from Solidoodle

If you are dissatisfied with their service there are plenty of filament suppliers out there who will ship quickly and notify you when they do.

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Re: Ordering from Solidoodle

Yeah, I am rather disappointed. Particularly since SD doesn't even carry that many varieties. Now I don't know what to do with this red filament that I didn't order. For one thing Valentine's day is over. lol.

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Re: Ordering from Solidoodle

Well to be fair they are just a printer manufacturer and only sell the filament because some people like to buy their supplies from the manufacturer, I suppose over time they will stock more quantity and variations but their current building doesn't really have too much extra room for stock.

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Re: Ordering from Solidoodle

ronsii wrote:

Well to be fair they are just a printer manufacturer and only sell the filament because some people like to buy their supplies from the manufacturer, I suppose over time they will stock more quantity and variations but their current building doesn't really have too much extra room for stock.

Yes, but at the same time they don't have a list of manufacturers that sell santioned materials that they can recommend for use with their printer. It feels like looking for plastic is taking a chance that it isn't of the right quality to work properly.

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Re: Ordering from Solidoodle

Yeah, I see your point there I used to be the same way on regular inkjet ink but anymore printers are kinda disposable so I just feed em' the cheapest I can find. I always just figured that since they are using the exact same tech for the extruder as everyone else I would just buy whatever plastic I thought was a good deal and worked, so far I have used filament from at least 8 different suppliers although I am pretty sure at least 3 of them were sourcing from the same mfg and only 1 was not worth buying for all the impurities in it.

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Re: Ordering from Solidoodle

At least in the US, there's a few well-known suppliers in the RepRap supplies market, of which I've only tried a few - MakerGear, UltiMachine, Makerbot and ProtoParadigm. All of them have been good filaments at the time I used them, although I can't imagine willingly paying the doubled price at Makerbot any more. All of my prior experience was also with 3 mm, not 1.75, so I'm being cautious as I explore the thinner material too, and sticking to the vendors that kept me happy on the old Cupcake CNC.

There's a pretty good list - although it's feeling a little neglected lately - of global filament suppliers at the RepRap wiki. Sadly that whole wiki seems sluggish at best lately, and frequently it's been acting unreachable from here. It's the single best reference for all of these hardware variants that I know of, so I hope it's either just something on my end or something that's getting some attention.

I'm very happy with the Proto Paradigm natural that I've been running to get my SD3 dialed in, and one of my next steps will be pushing some PLA using some MakerGear spools I've got on hand.

Don: Folger Tech 2020 Kossel Rev A + Borosilicate + Snow Effector
        Davinci 1.0 + Repetier : Filastruder
        SD3 + RAMPS + Lawsy Carriages + E3D + Borosilicate + ... : Cupcake

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Re: Ordering from Solidoodle

I've been pretty happy with Octave 1.75mm from Amazon. (At least, their white anyway.)

No trees were harmed in the creation of this email, though some electrons were horribly inconvenienced.

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Re: Ordering from Solidoodle

Order something from solidoodle and get it on time. Now there's a thought, might as well go to a real operation, check out makerbot, printrbot in fact almost any other 3d printer business is more honest...

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

Order something from solidoodle and get it on time. Now there's a thought, might as well go to a real operation, check out makerbot, printrbot in fact almost any other 3d printer business is more honest...


I've ordered from some of these other companies. Their shipping times are similar to Solidoodles.

SD2
E3D V6
MK5 V6

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Re: Ordering from Solidoodle

Most other places advertise and ship appropriately and keep the customer informed. They don't just go radio silent.

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

Most other places advertise and ship appropriately and keep the customer informed. They don't just go radio silent.

Unfortunately that is not true. They have even less communication than Solidoodle when their product is advertised as in stock and "ready to ship".

SD2
E3D V6
MK5 V6

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

Most other places advertise and ship appropriately and keep the customer informed. They don't just go radio silent.


You have no credibility on here...have you ordered a printer from Solidoodle?

SD2 with E3D, SD Press, Form 1+
Filastruder
NYLON (taulman): http://www.soliforum.com/topic/466/nylon/

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Re: Ordering from Solidoodle

I have, what a waste of money. It took me MONTHS to get a refund. The scammers lost my email and just kept on trying to keep my money... I'm sure this has happened before

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

I have, what a waste of money. It took me MONTHS to get a refund. The scammers lost my email and just kept on trying to keep my money... I'm sure this has happened before

Interesting that you didn't find this site when you ordered. Then you might have gotten the assistance needed to help you work with technology that is obviously over your head. Then you could have been printing along with the rest of us.

SD2
E3D V6
MK5 V6

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Re: Ordering from Solidoodle

This was supposed to work out of the box. This wasn't supposed to be a kit. This some mish-mash of a printer put together by an amateur/amateurs...

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

I have, what a waste of money. It took me MONTHS to get a refund. The scammers lost my email and just kept on trying to keep my money... I'm sure this has happened before

post a copy of your invoice and prove you ordered one. I call BS. if your gonna talk trash back it up.

SD2 with E3D, SD Press, Form 1+
Filastruder
NYLON (taulman): http://www.soliforum.com/topic/466/nylon/

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

This was supposed to work out of the box. This wasn't supposed to be a kit. This some mish-mash of a printer put together by an amateur/amateurs...

Obviously this person didn't get a Solidoodle. Just trying to bash. We all received a fully assembled unit and most (Except for shipping damage and a few quality issues) were able to print out of the box. Did anyone here get a Solidoodle kit? Mine was "no assembly required" when it arrived. Mine is robust and works well. I've experienced only typical 3D printer maintenance issues.

SD2
E3D V6
MK5 V6

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Re: Ordering from Solidoodle

The typical issues being hot-ends not working/breaking,the huge z axis wobble, substandard construction all-around with cheaper than cheap parts. Software so awful that the community had to pitch in to fix it.... hmmm what else

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Re: Ordering from Solidoodle

It works out of the box, but we tinker... we all love to tinker.

From what you've said, you never even received one, much less used one.  The main fact is, this printer works.  Some of us just want to make ours work better, to have features that were never on the original specs, and make our lives easier.

This is certainly not the place for you.  I rarely call "Troll" as most people are reasonable, but in this case, Here's your sign!

"TROLL!"

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Re: Ordering from Solidoodle

It works for you... sure... maybe you should ask for real statistics on solidoodle failure rates and support issues per printer sold.

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Re: Ordering from Solidoodle

cckens wrote:

It works out of the box, but we tinker... we all love to tinker.

From what you've said, you never even received one, much less used one.  The main fact is, this printer works.  Some of us just want to make ours work better, to have features that were never on the original specs, and make our lives easier.

This is certainly not the place for you.  I rarely call "Troll" as most people are reasonable, but in this case, Here's your sign!

"TROLL!"

+1

SD2 with E3D, SD Press, Form 1+
Filastruder
NYLON (taulman): http://www.soliforum.com/topic/466/nylon/

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

The typical issues being hot-ends not working/breaking,the huge z axis wobble, substandard construction all-around with cheaper than cheap parts. Software so awful that the community had to pitch in to fix it.... hmmm what else


Funny. Same software every other 3D printer uses. Firmware has to be customized for most printers because they do not all use the same electronics. Other components are off the shelf 3D printer parts available for most 3D printers. Hot ends are common failure points due to filament overheating. Obviously dodn't research 3D printing prior to purchase if you really bought one. I can stand on mine without damaging it. Try that with a Reprap.

SD2
E3D V6
MK5 V6

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Re: Ordering from Solidoodle

3DPrinter4Life wrote:

It works for you... sure... maybe you should ask for real statistics on solidoodle failure rates and support issues per printer sold.

If we don't know the statistics here, they certainly aren't available to you, unless you are a disgruntled ex-employee.

SD2
E3D V6
MK5 V6