Incomplete product, horrible customer service

Hi.

I am sorry your kit was missing parts, that is our mistake. We normally send out any missing parts no drama.

However, in this case you were very upset and disappointed, to the point that it seemed best to offer a return. So, I sent a shipping label to facilitate that.

You then responded with profanity and various threats, calling me a "fucktard" among other things. That only serves to confirm that a return is the best way forward.

Before passing judgement, I actually don’t think I used fucktard. I’ll double check. But per your website you stated you ship a new one with no worries.

What chaps my ass is the fact that again you never addressed the issues at hand and while yes I was completely dissatisfied and disappointed. Why wouldn’t I be, I paid for expedited shipping, and extra for a 3d printer hopper which wasn’t even included. Then your response was golden, not once did you offer to send or even reimburse me for going and getting parts. Completely false advertisement.

I shouldn’t have to beg for my parts. Thanks for being a tool Tim.

Just saying, but if it is meant for production it probably won't meet your volume needs anyways. this machine from what I see is for the user who simply wants to tinker with making their own material.

Again, there is only one 3D printed part in a Filastruder kit, the hopper. Here's a photo from the product page.

Oh boy, where to begin. First off, I've been a personal Filastruder user for about six years, ordered from Filastruder (Tim/elmoret) religiously for almost ever product in his store, and I believe I can help shed some light on this. If you ever log in again to see this post, this may defend Filastruder as a company, but may offer a solution to you and other future disheartened useres during a crunch time in production.

1) Filastruder as a company keeps video records of packaging for internal use. While it may be difficult to count every nbut and bolt over a camera, they do their best for fulfillment. I've had a couple issues in the past, and Tim has ALWAYS made good on it.
2) The Filastruder extruder is not a production machine as previously stated. SOME materials spit out FAST. PETG is pretty quick, but TPV and TPU are my records, though I can't recall the output off the top of my head.. TPV I think I churned out somewhere around 1kg per 90 mins as it rounded up. ABS takes much longer depending on the exact type you use. MG94 is the fastest I've used. But for production, in a larger scale, this may not be your preferred product.
3) The Filastruder sacrifices speed for accuracy. I've publicly reported and proven accuracy within 0.01mm +/- tolerance which is as good as Stratasys. It may spit out amazing quality, but it takes time.
4) If these potential setbacks aren't an issue and dont mind waiting an extra week or two for a fully assembled and tested Filastruder, my company Printit Industries offers fully assembled and tested units and we are well known to keep our clients up to date with any issues, setbacks, and pics of progress if requested. If that's good enough for the US military (client), that is good enough for anyone else.
5) The hopper is not "incomplete". It is well advertised that it is threaded for soda bottles to be used as an extended hopper.
6) In my experience to best service customers while not giving the farm away, it is best to calmly approach each issues and find out exactly what the problem is before shipping replacement parts. I think you can understand how many people are unfamiliar with this type of tech and with even lesser hands-on experience have reached out to the sellers. Seriously....you have no idea

Most importantly, this is a great community. Filastruder are a great team and I've had every single issue resolved without calling anyone "complete fucktard". You should count your lucky stars Tim is attempting to assist you, because I would never have accepted your abuse for a second.  If you really don't want your Filastruder, send it back and I will PERSONALLY pay you the restocking fee just to get rid of the drama.
I would like to point out at this time that I am in no way an employee or financially effected by Filastruder.

Wow, you were really upset. 
I bought one of the early Filastruders and have not time to put it together.  I even bought the Filawinder (sames as Filastruder unassembled yet).
Now that I have some free time from work and and a pantry cabinet that i intend to make my filsatruding cabinet (don't have a garage or shed and want enclosed so I can filastrude outside), I will be putting mine together.

I just sent him an email just a few minutes ago about a product and he was quick and courteous to respond.

My suggestion is that you need to calm down and take a breath before you give yourself a heart attack.  Something like this is easily fixable and not worth losing your health.  If you have issues with it, he has addressed and offered an alternative. 

Now take a piece of humble pie and call Tim and have a heart to heart and apologize and how to resolve the issue.

in retrospect Tim did advise you to look elsewhere for a similar product after being rude to him.  I for one tell my clients the same thing when they come to me for services.  If they do not like the price or quality of service they receive from me then obviously I am not the therapist for their needs are welcome to go elsewhere.  I have found people that argue and complain without being reasonable for a solution are people who are usually trying to get something for much less or free.  People like that are people i can do without even if it means a loss of business because my satisfied customers are going offset my loss by bringing me more happy customers.

That's my two cents and suggestion to resolving your issue if it has not already been resolved.

P.S.  I will let you know if my Filastruder is missing any parts and how quickly Tim resolves my issue.