mcocompdepot wrote:This was for a small product batch. Not more then 1 full spoil. Regardless as I stated clearly I didn’t get uppity until I the customer had to come up with resolutions which is customers support job. After that did I get pissed sure, was I well within reason sure.
False advertising at best. Again Tim NEVER address the issue at hand, he advertised he’d send out parts and not once offered to do.
To be clear the hopper ADAPTER was included and did have strings of 3d filament blocking the porting going into the barrel. The physical hopper itself was NOT included.....like I stated. This is exactly why I’m opening up a paypal case at this point. Keep causing Cain and Ross will be contacting you next for false and misleading advertisement.
Like I stated at minimum thanks for the knowledge and parts numbers it just drives me to create a better product at this point.
You even had the BALLS to state that if I didn’t return everything that there would be a restocking fee. Well genius you didn’t send all the parts in the first place
Again this isn’t just about me being as ass, it’s for a good damn reason. Horrible customer service and it shows. Did I become as ass after having to play the customer support role , yup.
A customer should NEVER be the one to come up with resolutions to a problem the seller/manufacturer created, that applies to EVERY industry regardless of product.
Oh boy, where to begin. First off, I've been a personal Filastruder user for about six years, ordered from Filastruder (Tim/elmoret) religiously for almost ever product in his store, and I believe I can help shed some light on this. If you ever log in again to see this post, this may defend Filastruder as a company, but may offer a solution to you and other future disheartened useres during a crunch time in production.
1) Filastruder as a company keeps video records of packaging for internal use. While it may be difficult to count every nbut and bolt over a camera, they do their best for fulfillment. I've had a couple issues in the past, and Tim has ALWAYS made good on it.
2) The Filastruder extruder is not a production machine as previously stated. SOME materials spit out FAST. PETG is pretty quick, but TPV and TPU are my records, though I can't recall the output off the top of my head.. TPV I think I churned out somewhere around 1kg per 90 mins as it rounded up. ABS takes much longer depending on the exact type you use. MG94 is the fastest I've used. But for production, in a larger scale, this may not be your preferred product.
3) The Filastruder sacrifices speed for accuracy. I've publicly reported and proven accuracy within 0.01mm +/- tolerance which is as good as Stratasys. It may spit out amazing quality, but it takes time.
4) If these potential setbacks aren't an issue and dont mind waiting an extra week or two for a fully assembled and tested Filastruder, my company Printit Industries offers fully assembled and tested units and we are well known to keep our clients up to date with any issues, setbacks, and pics of progress if requested. If that's good enough for the US military (client), that is good enough for anyone else.
5) The hopper is not "incomplete". It is well advertised that it is threaded for soda bottles to be used as an extended hopper.
6) In my experience to best service customers while not giving the farm away, it is best to calmly approach each issues and find out exactly what the problem is before shipping replacement parts. I think you can understand how many people are unfamiliar with this type of tech and with even lesser hands-on experience have reached out to the sellers. Seriously....you have no idea
Most importantly, this is a great community. Filastruder are a great team and I've had every single issue resolved without calling anyone "complete fucktard". You should count your lucky stars Tim is attempting to assist you, because I would never have accepted your abuse for a second. If you really don't want your Filastruder, send it back and I will PERSONALLY pay you the restocking fee just to get rid of the drama.
I would like to point out at this time that I am in no way an employee or financially effected by Filastruder.
Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!