I bought XYZprinting Da Vinci 1.0 AiO All-in-One 3D Printer (Scan/Edit/Print) $865.99 from AMAZON.
The first time, when I turned-on my new 3D Printer. Then It has error show ISSUE 0031.
I turned-off and turned-on again,it still show the same code.
After that I opened ticket to support.xyzprinting.com
And Then the Customer Care Team had provide have provided Link of video to us.
It works well, after I pulled the black housing harder until it reached the white pulley by follow this video.
I have tested SCAN and Print 3D. It works well, and I love it.
I give 4 star for XYZprinting Da Vinci 1.0 AiO
apichaij