1 Topic by DLM

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Topic: Part Ordering - Customer Service

Anyone on this forum actually work for Solidoodle?  I put in an order back on 11/5 and despite 3 emails, a post on their website comment section, and Facebook message, I can't get anyone to acknowledge the order or give me a tracking number. It is just a few parts, nothing that has to be assembled, so I'm getting stressed out.  Order# 36142, ordered directly from the Solidoodle website. I'm fine if it is going to take a little longer, but at least reply to the questions.

2 Reply by wardjr

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Re: Part Ordering - Customer Service

No employees of solidoodle have been active on this site for a rather long time.
What parts do you need?  There's a very good chance you can find better and cheaper replacement parts from other sources.

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3 Reply by DLM

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Re: Part Ordering - Customer Service

wardjr wrote:

No employees of solidoodle have been active on this site for a rather long time.
What parts do you need?  There's a very good chance you can find better and cheaper replacement parts from other sources.

Thanks for the reply. Solidoodle should be paying you for all your community help! 

I was looking for SD2 pulleys, bearings/sleeves, and brackets. I guess I'll look elsewhere and charge back that order.

4 Reply by AZERATE

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Re: Part Ordering - Customer Service

The SD2 does not come stock with bearings. Did you mean bushings?
Remember the SD2 has MXL belts... GT2 so if you wanted to upgrade belts, this would be a perfect time. Makerfarm.com sells most of what you are looking for and I've never had a bad experience with them. If you wanted to upgrade to the Lawsy carriages, I do believe they also sell LM8UU bearings.

If you need parts printed while your machine is down, just make a post and someone usually PMs quickly to help out. smile

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

5 Reply by DLM (edited by DLM 2015-11-18 20:57:45)

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Re: Part Ordering - Customer Service

AZERATE wrote:

The SD2 does not come stock with bearings. Did you mean bushings?
Remember the SD2 has MXL belts... GT2 so if you wanted to upgrade belts, this would be a perfect time. Makerfarm.com sells most of what you are looking for and I've never had a bad experience with them. If you wanted to upgrade to the Lawsy carriages, I do believe they also sell LM8UU bearings.

If you need parts printed while your machine is down, just make a post and someone usually PMs quickly to help out. smile

Truth be told, I'm not sure what I mean.  I know I need some of these, but I would have personally called them bushings. They call them bearings.
http://www.solidoodle.com/parts/parts-S … aring-pack

6 Reply by AZERATE

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Re: Part Ordering - Customer Service

Those are bronze bushings. I have some lying around depending which and how many you need.
What rod are you trying to use them on?

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

7 Reply by DLM

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Re: Part Ordering - Customer Service

AZERATE wrote:

Those are bronze bushings. I have some lying around depending which and how many you need.
What rod are you trying to use them on?

Thanks! All my equipment is stock from the original factory shipment. My machine was working as good as they can work for about 1.5 years. It then crapped out on me. I have a crazy Y-axis issue that I can't seem to get rid of no matter how detailed I get with tune ups. I just figured I'd replace all the parts that can get worn on the Y-Axis, and replace all the belts while I'm at it. This is a last ditch effort before I start thinking about replacement.

8 Reply by AZERATE

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Re: Part Ordering - Customer Service

Aside from the bed platform and frame, everything is replaceable on a Solidoodle. So don't give up hope.

I'm currently rehabbing an SD3 that had severe Y issues, so I am very fresh on the fixes depending on the cause. What issues are you facing?
Skipping?
Shifting?
Poor belt tension?
Grinding noise?

You do not want to replace your Y bushings for a few reasons.
1) Solidoodle glues their bushings into the carriages. This would require you to either upgrade to Lawsy's carriages (highly recommended) or buying an old carriage off another user (which I have)
2) Bushings will never perform as well as linear bearings
3) Your cause is more than likely the Y brackets wobbling, belts stretching at the holes where they mount to the carriages, Y drive belt (connected to the motor in back) has too much lash/not enough tension, pulleys along the Y drive rod (6mm) are not snug but do not overtighten the grub screws!, or gouged rods. I've seen the cause more of an issue on linear bearings than bushings though, gantry is not square, Y motor VREF needs adjustment, poor/no lubrication. For bushings, use white lithium grease, for linear bearings, use sewing machine oil.

In regards to #3, I diagnosed the issues to the aforementioned machine within 15 minutes of opening the box. If you have all required parts, it would only take about an hour to fix all problems I mentioned if all were the cause. Which, in my case, they are and I do not. sad
Point is, be more specific. Don't be afraid to upload pictures of what you are facing. You may want to start a new thread in the Help section of the forum for the proper attention. smile

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

9 Reply by DLM

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Re: Part Ordering - Customer Service

AZERATE wrote:

Aside from the bed platform and frame, everything is replaceable on a Solidoodle. So don't give up hope.

I'm currently rehabbing an SD3 that had severe Y issues, so I am very fresh on the fixes depending on the cause. What issues are you facing?
Skipping?
Shifting?
Poor belt tension?
Grinding noise?

You do not want to replace your Y bushings for a few reasons.
1) Solidoodle glues their bushings into the carriages. This would require you to either upgrade to Lawsy's carriages (highly recommended) or buying an old carriage off another user (which I have)
2) Bushings will never perform as well as linear bearings
3) Your cause is more than likely the Y brackets wobbling, belts stretching at the holes where they mount to the carriages, Y drive belt (connected to the motor in back) has too much lash/not enough tension, pulleys along the Y drive rod (6mm) are not snug but do not overtighten the grub screws!, or gouged rods. I've seen the cause more of an issue on linear bearings than bushings though, gantry is not square, Y motor VREF needs adjustment, poor/no lubrication. For bushings, use white lithium grease, for linear bearings, use sewing machine oil.

In regards to #3, I diagnosed the issues to the aforementioned machine within 15 minutes of opening the box. If you have all required parts, it would only take about an hour to fix all problems I mentioned if all were the cause. Which, in my case, they are and I do not. sad
Point is, be more specific. Don't be afraid to upload pictures of what you are facing. You may want to start a new thread in the Help section of the forum for the proper attention. smile

Thanks again.  My issue seams to be with short-throw movements.  For instance, I can print a perfect 5" ring, but  trying to print a 2" cube is where things mess up.  A few passed go well, then a "popping" noise happens.  From there, each layer is a couple MM off from the last.  Here's the thread on my issue. I have seemingly exhausted all the good advise so far, and still no luck.  That's why I was thinking about replacement parts at this point.

http://www.soliforum.com/topic/11635/so … gskipping/

10 Reply by wardjr

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Re: Part Ordering - Customer Service

I have taken the time to re-read through your problems.
When adjusting/aligning the two y belts, do you have one of the set screws on the drive pulleys loose?  Something you said somewhere is making me ask.

Printit Industries Model 8.10 fully enclosed CoreXY, Chamber heat
3-SD3's & a Workbench all fully enclosed, RH-Slic3r Win7pro, E3D V6, Volcano & Cyclops Hot End
SSR/500W AC Heated Glass Bed, Linear bearings on SS rods. Direct Drive Y-axis, BulldogXL
Thanks to all for your contributions

wardjr's Website