1 Topic by admir

  • admir
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Topic: Unresponsible Solidoodle

Hello,

I'm writing here in a desperate attempt to make someone from Solidoodle respond to my mutliple unanswered messages.
A month ago, I received damaged replacement part (thread of the extruder barrel was damaged). Solidoodle was informed about that and they responded saying they will ship a new one.

Nothing arrived from Solidoodle to my address for a month.

Then a week ago, I wrote again saying that I still didn't receive any shipment. It has been a month since I was told the new parts will be sent and month and 1.5 months I ordered the parts.

I did not receive any repsonse to my message from a week ago.
I didn not receive any response to my other emails from last couple of days.

It is utterly unprofessional of this company to treat its clients in such a way. How hard can it be to get a replacement part that I paid for long time ago?

This sort of behaviour has caused me a lot of trouble as my printer is not in function for a long time now due to lack of professionalism in this company. The fact that I still didn't receive neither functioning replacement parts I ordered long time ago, nor a response to any of my emails is adding an insult to injury.

Solidoodle does not have a phone number that one can call.
Solidoodle's email address [email protected] - once emailed - returns a message saying "The email account that you tried to reach does not exist".
Nobody responds to emails sent to [email protected].
Nobody responds to requests on Solidoodle Support website.

My question to all of you would be: Is there a way one can actually reach anybody in this company?

2 Reply by OneMoreCast (edited by OneMoreCast 2015-02-10 12:52:59)

  • OneMoreCast
  • OneMoreCast
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  • Registered: 2015-01-02
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Re: Unresponsible Solidoodle

They have multiple numbers...and though their shipping blows and all, I have to say when I call, Daniel is uSually a giant help.

http://s28.postimg.org/fl2yl4etl/image.jpg

"All your base are belong to us." SD4 with a RUMBA, supernight PS, 40mm fan on X motor, lawsey carriages with new better tolerance rods, flanged rear bearings, new NEMA 17 with leadscrew on Z-Axis, and e3d v6 with MK5.


Ward and Jago are my heroes tongue

OneMoreCast's Website

3 Reply by soliryan

  • soliryan
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  • Registered: 2014-05-07
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Re: Unresponsible Solidoodle

admir wrote:

Hello,

I'm writing here in a desperate attempt to make someone from Solidoodle respond to my mutliple unanswered messages.
A month ago, I received damaged replacement part (thread of the extruder barrel was damaged). Solidoodle was informed about that and they responded saying they will ship a new one.

Nothing arrived from Solidoodle to my address for a month.

Then a week ago, I wrote again saying that I still didn't receive any shipment. It has been a month since I was told the new parts will be sent and month and 1.5 months I ordered the parts.

I did not receive any repsonse to my message from a week ago.
I didn not receive any response to my other emails from last couple of days.

It is utterly unprofessional of this company to treat its clients in such a way. How hard can it be to get a replacement part that I paid for long time ago?

This sort of behaviour has caused me a lot of trouble as my printer is not in function for a long time now due to lack of professionalism in this company. The fact that I still didn't receive neither functioning replacement parts I ordered long time ago, nor a response to any of my emails is adding an insult to injury.

Solidoodle does not have a phone number that one can call.
Solidoodle's email address [email protected] - once emailed - returns a message saying "The email account that you tried to reach does not exist".
Nobody responds to emails sent to [email protected].
Nobody responds to requests on Solidoodle Support website.

My question to all of you would be: Is there a way one can actually reach anybody in this company?

Let me know your name/ticket number/order number/whatever else you have (PM if you want) and I'll ask around and let you know what's going on.

Former Solidoodle employee

4 Reply by durk

  • durk
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  • Registered: 2015-12-08
  • Posts: 30

Re: Unresponsible Solidoodle

soliryan wrote:
admir wrote:

Hello,

I'm writing here in a desperate attempt to make someone from Solidoodle respond to my mutliple unanswered messages.
A month ago, I received damaged replacement part (thread of the extruder barrel was damaged). Solidoodle was informed about that and they responded saying they will ship a new one.

Nothing arrived from Solidoodle to my address for a month.

Then a week ago, I wrote again saying that I still didn't receive any shipment. It has been a month since I was told the new parts will be sent and month and 1.5 months I ordered the parts.

I did not receive any repsonse to my message from a week ago.
I didn not receive any response to my other emails from last couple of days.

It is utterly unprofessional of this company to treat its clients in such a way. How hard can it be to get a replacement part that I paid for long time ago?

This sort of behaviour has caused me a lot of trouble as my printer is not in function for a long time now due to lack of professionalism in this company. The fact that I still didn't receive neither functioning replacement parts I ordered long time ago, nor a response to any of my emails is adding an insult to injury.

Solidoodle does not have a phone number that one can call.
Solidoodle's email address [email protected] - once emailed - returns a message saying "The email account that you tried to reach does not exist".
Nobody responds to emails sent to [email protected].
Nobody responds to requests on Solidoodle Support website.

My question to all of you would be: Is there a way one can actually reach anybody in this company?

Let me know your name/ticket number/order number/whatever else you have (PM if you want) and I'll ask around and let you know what's going on.


Any chance you can help me out?  I ordered a solidoodle printer 3 weeks ago it was supposed to be shipped in 3 to 5 days.  They took my money and never sent me an order # and I have sent multiple emails, called them, and sent a BBB complaint form in.  No one is responding. 

Robert Durkin is my name 
Magnolia Texas is my city.

I am desperate all I can get is this crappy generic support message over and over again.

"##- Please type your reply above this line -##
Thank you for contacting Solidoodle Customer Service.
We are available Monday through Friday from 9:00 a.m. to 6:00 p.m. EST.
We are currently receiving a very high number of emails and we are doing our best to respond within 2 business days. We thank you in advance for your patience and understanding.
For all new requests, we ask that you provide some basic information regarding your printer:
Where did you place your order? (Online store, Purchase Order, Amazon, etc)
What is your Order ID or Invoice Number?
What is your printer model?
What is your printer's Serial Number?
**If you provided this information with your request, please disregard these questions. If you have contacted us before in another request, we apologize for any redundancy in these questions, but it will help us to assist you in the most efficient way.**
Best regards,
Solidoodle Customer Service
Please visit our new Customer Service & Technical Support site at http://support.solidoodle.com for additional help or to submit new issues in the future.
To add additional comments, reply to this email."

5 Reply by Morganism

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Re: Unresponsible Solidoodle

Read this thread. Not looking good.

http://www.soliforum.com/topic/12450/qu … ny/page/2/

Solidoodle 4-Mostly stock running off headless Raspberry Pi with Octoprint

6 Reply by durk

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Re: Unresponsible Solidoodle

Morganism wrote:

Read this thread. Not looking good.

http://www.soliforum.com/topic/12450/qu … ny/page/2/


yea ive spoken to my CC company hopefully I can get my money back.  Because no one from the company is answering me or the BBB.