IanJohnson wrote:It's a lot faster to laser them than print them. I think they're must be other materials they can cut them from for better reliability even if it would mean giving up the transparency.
Only if you consider material cost. You also need to consider assembly time (takes longer to put the jigsaw together than a printed extruder), waste (I imagine they break a few during assembly), and a printed extruder uses fewer nuts and bolts.
You couple that with an improved customer experience and the business case for continuing with the acrylic doesn't make sense. Perhaps there are aspects of the Solidoodle business model that allow for dissatisfied stakeholders. I am sure the business model is to be the low price leader in 3D printing and their product is good considering the price when compared to competitors, but little things like the acrylic extruder problem will earn them a reputation of producing a shoddy product.
Anyway I have already replaced mine so for me at least it is a non-issue at this point. It just amazes me that some businesses won't take a few simple low/no cost steps to produce a higher quality product.