1 Topic by chvet73

  • chvet73
  • Newbie
  • Offline
  • Registered: 2015-04-20
  • Posts: 1

Topic: Customer Service Makerbot

I am a High school teacher who has a had a MakerBot Replicator 2 and now a 5th Generation Replicator.  Makerbot after a 6 week down time finally replaced our Replicator 2 with a new Replicator 5th generation.  It worked for 2 days.

Their customer service is awful I don't care attitude and response time is days often not solving the issue.

Our new 5th generation did 2 prints and stopped feeding filament.  I'm still waiting for them to do something since last Thursday.

I have 2 questions:

First does anyone have a way to unclog the new 5th generation.\

Second am I the only one who has customer service issues with them or is this typical?

2 Reply by elmoret

  • elmoret
  • Filastruder
  • Offline
  • Registered: 2012-10-11
  • Posts: 6,048

Re: Customer Service Makerbot

To put it briefly, Makerbot is terrible and their 5th gen machines are arguably the worst on the market.

Return it if you can. ASAP.

Filastruder - the robust, inexpensive filament extruder
E3Dv6 All Metal Hotend - the premier 3D printing hotend