Need a new printer - looking for suggestions

Highly recommend these guys, hits all your bullet points:

http://www.fusion3design.com

website says "Starting at $3975"...

Thanks for that. This looks great, thanks!

It is hard to tell from the pictures I can find. Are these built using a core XY motion with fishing line? It sort of looks like that.

CoreXY with Spectra fiber line.

I should also say, I have yet to finish an actual print. Most of my prints are just testers, and the one big one I tried has failed multiple times, but I've learned more from that series of fails than all the test prints!

I've only worked on it maybe 15 hours so far. Brand brand new with it, but I'm impressed so far. There has been a lot of customer service because of shipping issues, and some setting up uncertainties. They've been great so far!

We are manufacturing also; we have two printers currently and are looking to expand. It will be in an office environment running small prints during hours and large ones overnight. How loud are the motors? The tech I spoke with on the phone said that the motors were quieter and had more torque and could run faster.

The Rova is attractive to me because I print with a lot of different materials, mostly PC but also PC-ABS, nylon, ABS, and whatever else we might experiment with later. It would make things a lot simpler if all I have to do is select a different tool in the slicer instead of changing a spool.

What kind of problems have you had? Fifteen hours is a good bit of time. I understand some of that is learning the ropes and making mistakes that we all do (I'm fairly new to 3D printing too and still make rookie mistakes).

Customer service is also important to me (if something goes wrong I want to be sure it'll be taken care of promptly) - were they happy to help you every time you called/emailed them, and did they respond quickly? One particular company (whom I unfortunately bought my first printer from) has really bad customer service - as a matter of fact they want you to pay extra for it; if you don't pay, you get 2 months of "free" support which is limited to email only, and after that you would have to pay $100 per issue.

Thanks for your input!

igolfchip - Thanks for joining the discussion! I would love to set up a demo.

I just put in for a quote as well.

Greensboro is really close to me (I am on the NC/SC border) - how hard would it be to stop in to take a look? Thanks!

*EDIT: Greensboro is about 2 and a half hours away. Still interested in a visit

I would guess that is directed at me

I would love a web demo and am curious as to the rating of the line you are using.

Problems I have had, almost ALL my own learning curve:

Installation of software and setup issues slowed me way down at the start. All me there.
partial test prints and failed prints: mostly getting used to Slicer, Pronterface, temps, and bed/extruder levelling.
Other failed prints: windows damned update, power outages during storm.

Printer issues out of the box, shipping had a sensor tripped, and so I knew there could be bits of extra work.
loose set screws in several places, causing little issues and mis prints.
set screw for gear that drives filament loosened, so the filament stopped mid print. adjusted easy.
X axis had come loose during shipping, connected it back easily, tightened set screws, adjusted sensor.
Flickering LEDs for a few minutes once, and Y axis belt piece rises during print, so the bed hits it occasionally, or the belt comes off mid print. Haven't informed customer service of the issue yet.
Another gear started making a minor vibrating, needs a tweak in there somewhere, too.

so far, considering I'm a brand new beginner, it has all been very minor and easy to fix issues. Mostly set screws. As for service, I'm having great service in the start up stages. I don't know how it will be later on, but they have jumped at every chance to help, and often are waiting for me to get back to them. I am not in any extra paid service program, so I don't know how it will be after that. They do have an active forum with other users who can help, too.

Motors are very quiet. I have the dampeners added to mine to make them even quieter. Only because it is in my bedroom office for the first few months. I'm now thinking I may have been just fine without the dampeners, since it will be moving into a separate office once we move.

I am not comfortable leaving it printing overnight, but that is my lack of experience. I am not familiar enough with 3D printers to effectively compare it to other models, but I am very impressed with how strong and sturdy it is, and with the high quality parts in the machine.

I really do wish I had had it for a year already, to give you a much better idea, they are just so new to the market.