For everyone who has had issues with their Solidoodle Press. (Page 1 of 2)

I know the situation seems bleak.  And I would be as upset as you if this were my first printer and I was sold on the promise of Plug & Play printing...

That said, I think the best way out is through it...aside from your bent platform, most of the issues have been addressed by others in this very same main topic header.

With regard to the platform, how is it bent?  Are the guide rods and Z screw still straight?  Pics would help.

But they have no place where I can buy replacement parts that broke. How am I to fix it without new parts? I can't exactly fabricate gears or fix a bent printing bed.

The actual cantilevered flat bed is bent and it cracked the glass plate straight in half. I cannot order one, as they have no plate to order Press parts, please send me a link if I am wrong.

I am not trying to make money for myself, as stated I will donate all of the funds split evenly to everyone who has the same irreversible issues. They have not responded to my return item inquiry.

The bed is so bent that when the printer is going it will drag itself through what it just printed, and I have done the calibration so many times, I can't get a single line to stick to the bed, I've tried glue stick and double sided tape. It drags the print head  through the print, scraping right off the platform.

Straight from their warranty page.... You have 30 days to request an RMA and get your money back.    I don't see how they'd not accept it as a defective return, so the worst you'd be out is the shipping cost.    I considered this, but decided I could work through the issues.    They just introduced three new printers and have obviously been struggling to handle the load of incoming problems with the new printer community.

http://www.solidoodle.com/warranty

---------------------------------------------

Refund

If you would like to return your printer and receive a refund, please submit a request at support.solidoodle.com. Refund requests must be made within thirty (30) calendar days of the shipment date.  Unless the Solidoodle Support Team determines that the printer is defective and issues an RMA, a 10% restocking fee will be deducted from the refund.

Refunds are not available for the SoliCare Protection Plan, shipping costs, opened/used filament, installed replacement parts, Solidoodle Sample Pack, or Solidoodle T-shirts.  Refunds are available only for items purchased from Solidoodle.com.  Refunds for products purchased from resellers are subject to resellers’ policies.

You have a gofundme to refund your purchase for MORE than your purchase price? AND you get to keep the printer!?  Hell! If that works, let me know.  I want $1000 refund on my $450 purchase!

Hell if I make enough I'll buy the company and turn it around, and produce a better product.

To fix the crooked and bouncy print bed see my post. You'll need two #8 screws.

http://www.soliforum.com/post/85427/#p85427

I was unable to print anything until I added those screws.

So you value at broken printer higher than your original purchase price? 

Plus your model seems broken.  The people that are having issues with the Press are on here and you're asking THEM for the money.  If you want to help all the helpless poor Press owners, go over to Makerbot/lulzbots/printrbot forums and ask for money, bring it back here, and pay US.

Anyways, the proper way to do what you're doing in a class action lawsuit.

Personally, it looks a bit phishy. RadLibra only commented here, and his/her very first post is asking for money. Even if it was legitimate, I don't see how it would work. OP could just send his/her printer back, or sell it on eBay and at least get some of the money back instead of trying to swindle cash.

I'm reporting this as phishing.

I am here to voice my dissatisfaction for Solidoodle press. Firstly I have waited months to get the printer, and when I received my printer a few days ago, it didn't work as advertized. I expected it to be "plug and play" for beginner however nightmare just started.

On the first run there are very loud motor noise, after some investigation (I am not a technical person) I found one side of the y-axis rod is hanging loose, seriously I am not sure how this escape their quality check and it is impossible to be caused by shipping as the end screw is still attached to the rod. I have to open the enclosure to fix it myself.

I tried to print with the free ABS filament provided, however it won't stick onto the bed (you can't expect a beginner to know you must use tape or glue on the bed and they are also not provided). I try to use my PLA filament (not to say the pool holder can't fit but I won't blame them for that as they want to earn money by selling their own filament), but it won't extrude! I found this forum and discovered from other posts that this printer can't extrude PLA! Why it is falsely advertized?! The reason why I would use PLA only as ABS is toxin

I can't return it as it will cost me a bomb to ship back as I am from a Asia country. I don't see a reason for paying this much of money where I can get a better one from China with screen and SD card slot to run without a computer for half the price, and of course it is fully assembled although without enclosure but can extrude both PLA and ABS.

These people have a legit gripe. They bought in as drivers, not mechanics. The Press is sold as a "true plug and play", not a "tinkerer's delight" like the Workbench. As such, the first few Press batches are simply a fail.

The Press is close to being a great machine, but so far misses on some critical points: quality of assembly, a few glaring oopses (cables wandering into the gantry path?), and a few deeper issues (PLA support). Hopefully SD will have the resources, stamina, and honor to fix these issues in the fielded units and make the Press what it could and should be.

For those disappointed by the initial delivery of the Press, please be patient. SD is trying to transition a technolgy from early adopter/tinkerer to mainstream market. That's extraordinarily difficult, and they've fumbled it. With that transition comes a big change in product volume, overwhelming logistics and support.

SD must be very interested in fixing this, as it means the difference between fortunes and bankrupcy. Give them a little time.

I would send a report to the better business beureau in new york. I gave SD a very generous response time window through every channel ( facebook, twitter, direct email) and received no reply.

Thing is SD fucked up and they did it badly. Not so much a fumbling as a trainwreck. My background is in product design so i have an understanding about brining new products to market.

They marketed this as plug and play product. However it is clear from the issues we have seen that there has been ZERO end user testing. All the pictures we have seen from the factory show the printers printing with the top up. They should have done testing of the printer with the top down and had printers running continuously until failure.

evidence for this claim.

Spool holder - spool falls out when you lift the top up. Proper user testing would have shown that a screw fitting to hold the spool in place would have led to a better user experience.

Wire management- end user behaviour would have clashed with path of wires to cause a catastrophic print failure.

extruder reassembly- where to start....getting that thing reassembled is a NIGHTMARE!

what has seriously pissed me off about this whole thing though is the outright LIE we were sold.

" we are delaying the shipping due to retooling and additonal quality control" what a crock of shit

i don't think anyone had anything BUT problems with this printer.  most are DOA, and it appears there is a rare 2% of people who are successful in having a few janky prints.