Extruder won't extrude PLA.

Well that's a huge disappointment then since it says it uses PLA right on their site. If it was just ABS I wouldn't have bought it. Here's a paste straight from the product page:
Standard Features:
• Creates plastic parts up to 8" x 8" x 8"
• Uses 1.75mm plastic filament (ABS/PLA)
• Heated Build Platform with glass bed
• Resolution up to .1mm
• 15" x 15.4" x 19.2" footprint (L x W x H)
• SoliTouch Technology - one-touch printing with no manual calibration
• Weight - 18 lbs
• On/Off Power Switch
• External 180w power supply

Here's the thing, PLA, statistically speaking requires much less heat. So ironically, although heating it more would seem more logical, it's actually the wrong thing to do. 190 is about the right temperature. But even at that temperature you will have trouble, and here's why.

I'm sure, like the rest of us, you bought your Press with the knowledge that it'll print PLA, right? WRONG. The Press is NOT equipped to print PLA. Since PLA is much softer than ABS, the excess heat that comes off of the actual nozzle travels up towards where those two skipping gears are (feeding PLA). When that happens, the PLA gets too soft at the feeding point, giving the gears the ability to bend and stretch the PLA line, however not melt it. This of course is when we are talking about a consistent straight extrusion (not a project).

When printing a project, the extruder consistently pulls the feed up and down in patterns according to your project of course. So if the PLA is soft at the gear point, and the extruder is pulling the filament in and out as per your project, this causes Buckling. Buckling means that the PLA makes a slight bulb where the gears are (the line get's thicker at that point), causing the uneven extrusion and thumping noise. Think of it as pushing two lines of play-doe together, they will make a bump/buckle/bubble at the weak point.

Every other printer on the market that is said to print PLA has a PLA fan – Yep, a fan right by those feeding gears, that way, regardless of the excess heat traveling up there, the PLA stays cool, preventing buckling (slight melting) where it's not supposed to.

So, the Solidoodle Press is not made for PLA, although it says on the website it can handle PLA...hmm I smell a lawsuit.

I'm about on my last nerve with solidoodle. I have contacted my lawyer, contacted FTC Consumer Reports, and Filed for a Dispute Charge.

If we come together, we can be compensated for these print troubles, lack of customer service, false PLA advertisement, and faulty delayed devices.

While I understand your frustration, what did you expect for the price point?  If you had paid attention it was pointed out even before they went on preorder that the Press, without a fan, would not be able to print PLA.  The e3d addition, which is a sticky now, should resolve your issue for less than $100.  You likely did not pay full price and a bit of an investment will go a hell of a long way for print quality as well.   Does it suck?  Yea.  Is suing them going to get you anywhere?  No.

The only PLA that I have been able to print is Polymax. That stuff is awesome, and prints like a dream @ 210 C on my press.

Oh and what did I expect for the price point? A working printer. Review my other posts and you'll fully understand my frustration.

If you're going to offer a 30 day RMA policy, then stand by it. Not totally ignore 7 emails 4 phone calls to support for 3 weeks now.

Point proven right here. In the included booklet. PLA. Clearly we all know why the PLA wasn't working. False advertisement. And ON THE WEBSITE WHEN PRE ORDERING, it said PLA as well.

The LEAST any company can do is answer their phone calls and stick to their RMA agreement as stated in the terms and agreement of the manual.

I wish I hadn't, stupidly, purchased this thing from the US directly.  In Australia, our consumer protection laws have the following:
(http://www.consumerlaw.gov.au/content/t … _guide.pdf)
-----------------------------------------------------
----Fit for any specified purpose----
--Purpose specified by the supplier--
A supplier guarantees that goods will be reasonably fit for any purpose that they told the consumer the goods would be fit for. For example:
A diver buys a watch, which the supplier says will be suitable for diving. A couple of weeks later, the diver goes for her first dive wearing the new watch, only to surface and see the dial filled with water. She would have the right to a remedy from the supplier.
-----------------------------------------------------

Also:
-----------------------------------------------------
--No hidden defects--
Goods sold by relying on a sample or demonstration model must not have any hidden defects.
A hidden defect is a problem that would:
> make the goods of unacceptable quality, and
> not be noticeable to someone looking at the goods
-----------------------------------------------------

That is two of the many areas outlined in the Australia consumer law that this product have failed, entitling me to a refund, no matter the length of time they specify.

I am aware that this is kind of a moot point as the laws in US are different, but I think you usually have that covered by sueing the business, rather than pointing the company to the consumer laws and telling them they are in breach and we could report them to ACCC, like we tend to do over here.

And saying that it was 'cheap, so what do you expect' is a poor argument.  There are a lot of things that are cheap these days, that doesn't mean that it is ok if it doesn't do what you're told it will do.

To be honest, I would be surprised if solidoodle don't go out of business.  The product simply doesn't work without basically having to rebuild the thing and make adjustments for design flaws and there is a total lack of support.  It would be one thing if they were ready to remedy the issues (or at least refund customers who aren't either skilled enough to fix the printers themselves - given they are advertised as consumer devices - or have no desire to), but this doesn't seem the case.  This is totally unacceptable for a business.

YES!!