Re: Another bad review for solidoodle
solijohn wrote:Hazer wrote:Aside from that, I attribute this to (again) the number one failing Solidoodle makes. Included documentation. Dont bother giving me the 'its all online and forums and 3 wikis' bull****. Its ****ing lazy is what it is. As an uneducated user, your fist response should not be to call tech support. It should be to read the manual. My toaster has 12 pages of information, yet what does the 'Doodle come with?
Just suck it up and print the damn material. Add the $1 to the $999 to cover it. I bet no one would notice. But I am pretty sure there would be a tremendous difference in customer response.
We include manuals with the newest machines. You should see them popping up in the next couple of weeks.
To be perfectly honest, they aren't as inclusive as you might like them to be. To really do the process justice, something on the level of a small O'Rielly book would be necessary.
However, I imagine that a manual might not have helped this so much as having better sticking for parts out of the gate. We're working on that.
We are also working on a simplified software package, and other useful improvements to the machines.
I know this is an old topic. just wondering if any of the latest SD4 buyers found this elusive Manual talked of here months ago that was to be included starting some time last spring?
I bought mine right before 4th of July. No manual came with it. And they say, of course, to go to the wiki for information. But, hardly any of the information there applied to the SD4. I had to rely heavily on the forums and even then, it seemed very few people had the SD4, so finding info here was difficult as well.