1 Topic by dubbsd (edited by dubbsd 2016-09-05 17:01:35)

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Topic: Caution - when ordering parts from Makerbot

My Mighty board went out so I ordered a new one from Makerbot. with Fed Ex 3 day on 9-01-16
and was told  2 days later that it would be 24 to 48 hours from time of order before shipping.  Today is the 5th and it has not shipped yet. Had i known Makerbot was going to be as slow as molasses in mid december I would have paid for standard shipping.

Dubbsd

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2 Reply by Tin Falcon (edited by Tin Falcon 2016-09-05 17:50:45)

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Re: Caution - when ordering parts from Makerbot

yea that stinks sounds like they took the holiday weekend off. The pit falls of ordering just before a long weekend for most folks.
Tin

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3 Reply by carl_m1968

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Re: Caution - when ordering parts from Makerbot

They do have today off as well as all shipping companies, so nothing will move. In the future if you are in a hurry to get something you might check the calendar to make sure a holiday does not fall in your shipping period. As Tin said in addition to being closed today a small company like them probably took the entire weekend off. You also have to keep in mind that all quoted shipping times are business days, they do not include weekends. This is true for most companies.

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4 Reply by Tin Falcon

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Re: Caution - when ordering parts from Makerbot

And do not order anything from china just before the Chinese new year IRC most companies are shut down for the week to celebrate.

Holidays and acts of God  like hurricanes and blizzards can slow down shipping for days.   So if you can not plan a head you just need to be patient.
tin

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5 Reply by heartless

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Re: Caution - when ordering parts from Makerbot

cant exactly blame them for the holiday, now can we?

Most places do have a "processing" time frame - so to order something on the Thursday before a holiday (and what time of day was the order placed? morning? evening?) and expect to get it right away? I think you are being a little unrealistic.

I ordered some filament on Saturday - I don't expect my order to be fulfilled until at least Tuesday, if not Wednesday, due to the holiday... Just one of those things

As Carl noted, most shipping estimates are "Business Days" - Monday through Friday - and do not generally include holidays that fall on one of those days...

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6 Reply by dubbsd

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Re: Caution - when ordering parts from Makerbot

I ordered it on Thursday Morning and thought it would go out on Friday!

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7 Reply by Tin Falcon

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Re: Caution - when ordering parts from Makerbot

And it may have shipped Friday afternoon and  has likely say on a fedex truck over the weekend.  Most shippers take long weekend holidays as well.
tin

Soliddoodle 4 stock w glass bed------Folger Tech Prusa 2020 upgraded to and titan /aero extruder mirror bed
FT5 with titan/ E3D Aero------MP mini select w glass bed
MP Utimate maker pro-W bondtech extruder
Marlin/Repetier Host/ Slic3r and Cura