1 Topic by alaa_alshahed

  • alaa_alshahed
  • Newbie
  • Offline
  • Registered: 2016-05-03
  • Posts: 3

Topic: where can i find or replace my nozzle extruder head

i recived my 3d printer XYZ davinci pro two month ago and i found that they sent me used one so after a lot of talk and fight they sent me replacement parts of all broken items but after that i found that even the extruder head was clogged and played with it so it cant be work any more and from that time and the customer service is ignoring me even when am telling them i gonna pay for it but with out luck so can you guys help me where to buy new one please sad

2 Reply by carl_m1968

  • carl_m1968
  • carl_m1968
  • Member
  • Offline
  • From: Far North almost not Dallas
  • Registered: 2014-10-17
  • Posts: 6,512

Re: where can i find or replace my nozzle extruder head

alaa_alshahed wrote:

i recived my 3d printer XYZ davinci pro two month ago and i found that they sent me used one so after a lot of talk and fight they sent me replacement parts of all broken items but after that i found that even the extruder head was clogged and played with it so it cant be work any more and from that time and the customer service is ignoring me even when am telling them i gonna pay for it but with out luck so can you guys help me where to buy new one please sad

XYZ is the only place that sells factory parts for these machines. The Pro is too new so there is little community support for it right now and no one creating parts for it yet. Your only option is forcing XYZ to work with you. Tell them you are going to teturn it due to them not supporting it under warranty as they should. You will also expect a full refund after they receive it unless they work with you. Most companies want to avoid getting stuff back. Especially used stuff they already pawned of on one unsuspecting Joe.

Printing since 2009 and still love it!
Anycubic 4MAX best $225 ever invested.
Voxelabs Proxima SLA. 6 inch 2k Mono LCD.
Anycubic Predator, massive Delta machine. 450 x 370 print envelope.

3 Reply by AZERATE

  • AZERATE
  • AZERATE
  • PRINTiT
  • Offline
  • From: Chicago
  • Registered: 2013-11-28
  • Posts: 2,077

Re: where can i find or replace my nozzle extruder head

OP- have you considered upgrading the hotend? There is a vast wealth of info here on the forum to do so, especially if upgrading to the E3D

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

4 Reply by carl_m1968 (edited by carl_m1968 2016-05-04 01:00:20)

  • carl_m1968
  • carl_m1968
  • Member
  • Offline
  • From: Far North almost not Dallas
  • Registered: 2014-10-17
  • Posts: 6,512

Re: where can i find or replace my nozzle extruder head

AZERATE wrote:

OP- have you considered upgrading the hotend? There is a vast wealth of info here on the forum to do so, especially if upgrading to the E3D

Please correct me if I am wrong, but the Pro was just recently released maybe a month or so ago and in fact some still are waiting for it to be available in their areas.. I doubt anyone here has yet to make parts for it to adapt an E3D yet.. That's the issue with early buyers. Should really always wait at least 6 months to a year on a new product just to see how support and third party parts look for it.

Put as said as more buy it, it might get parts. The JR went for a year or more before they finally cracked the RFID system it had.

Printing since 2009 and still love it!
Anycubic 4MAX best $225 ever invested.
Voxelabs Proxima SLA. 6 inch 2k Mono LCD.
Anycubic Predator, massive Delta machine. 450 x 370 print envelope.

5 Reply by AZERATE

  • AZERATE
  • AZERATE
  • PRINTiT
  • Offline
  • From: Chicago
  • Registered: 2013-11-28
  • Posts: 2,077

Re: where can i find or replace my nozzle extruder head

http://www.thingiverse.com/thing:1328848

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

6 Reply by carl_m1968

  • carl_m1968
  • carl_m1968
  • Member
  • Offline
  • From: Far North almost not Dallas
  • Registered: 2014-10-17
  • Posts: 6,512

Re: where can i find or replace my nozzle extruder head

AZERATE wrote:

http://www.thingiverse.com/thing:1328848


Well there you go, somebody was go getter and got it done.. To bad I am done with XYZ myself or I might have got a pro myself. Looks good on paper. The proof is in the printing and part wear though... Now looking at and SLA myself..

Printing since 2009 and still love it!
Anycubic 4MAX best $225 ever invested.
Voxelabs Proxima SLA. 6 inch 2k Mono LCD.
Anycubic Predator, massive Delta machine. 450 x 370 print envelope.

7 Reply by alaa_alshahed

  • alaa_alshahed
  • Newbie
  • Offline
  • Registered: 2016-05-03
  • Posts: 3

Re: where can i find or replace my nozzle extruder head

thanks guys for your help smile
Dear Carl_m1968 i think the pro released was a year ago now but as i said their service was so slow and bad today i did like what you did and lets see what they will do smile if as usual they were helpless i have to move to AZERATE idea smile and in that time i need your help AZERATE tongue

8 Reply by AZERATE

  • AZERATE
  • AZERATE
  • PRINTiT
  • Offline
  • From: Chicago
  • Registered: 2013-11-28
  • Posts: 2,077

Re: where can i find or replace my nozzle extruder head

I'm always happy to help!
A few of us here on Soliforum started a site to further help users which can be found here. We offer fully assembled genuine E3D hotends, which will help you during the initial upgrade. If you need parts printed, send me a PM and we would be happy to accommodate.

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

9 Reply by AZERATE

  • AZERATE
  • AZERATE
  • PRINTiT
  • Offline
  • From: Chicago
  • Registered: 2013-11-28
  • Posts: 2,077

Re: where can i find or replace my nozzle extruder head

AZERATE wrote:

http://www.thingiverse.com/thing:1328848

I would like to point out that the pic the Thing shows displays an improperly assembled E3D. The heatbreak threads should not be exposed!

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!

10 Reply by alaa_alshahed

  • alaa_alshahed
  • Newbie
  • Offline
  • Registered: 2016-05-03
  • Posts: 3

Re: where can i find or replace my nozzle extruder head

AZERATE thanks alot i called xyz printing and finally after telling them i will sue them they respond and they asked me to return the nozzle head so they replace it for me so lets wait and see smile

11 Reply by AZERATE

  • AZERATE
  • AZERATE
  • PRINTiT
  • Offline
  • From: Chicago
  • Registered: 2013-11-28
  • Posts: 2,077

Re: where can i find or replace my nozzle extruder head

I hope it works out for you, and I also hope other users don't have to resort to such tactics again!

If you or any other XYZ user is in need of an emergency E3D mount for the Pro, we now offer them http://www.printitindustries.com/collec … avinci-pro
At this time I would like to thank humble designer bdwalker1 for this mount who allowed us to offer it to help XYZ users.

Printit Mason and Printit Horizon printers
Multiple SD2s- Bulldog XL, E3D v5/v6/Lite6, Volcano, Hobb Goblin, Titan, .9 motor, Lawsy carriages, direct Y drive, fishing line...the list goes on
Filawinder and Filastruder #1870.....worth every penny!