Solidoodle Support Issues (Page 2 of 3)

when I ordered my printer,
there were announcements all over the place that the pre-order wait was over, they were not producing and shipping.
there was no notice that in stock meant waiting to be built when your turn comes up. (it was only thanks to the bitching and moaning of members that they thought to clarify the statement "in stock" means something completely different in solidoodle land.

the 8 - 10 week lead times when they first started shipping the solidoodle 2 were almost certainly double that.
I waiting 17 weeks, (more than double what you waited).
during that time the company constantly made promises that they couldn't (and didn't keep) regarding delivery times, and the amount of machines they expected to build.

their processes are better now. but, seemingly only because people complained.

Well, then my printbed is faulty, if yours go easy to 95°C

Solidoodlesupport at mirc said: Max 86°C bed is Standard now.
I wonder why? Is 86°C now sufficient or not? Then all ++95°C users are dumbs?
But watever.
My objects still dont stick.
I set z-endstop properly and also calibrated extruder not to overextrude.

I was suggested to make wider brim to get it stuck.
If that dont help, then i try a cover to get 95°C or i try hairspray.

I guess, i would rather bought another printer than solidoodle.

..a picture of the last printer I got with the imprint on the bed of the 'test' object that they printed... this was taken right after I unboxed it..

and no, my printer did have a very clean Kapton, so i was right with "no testprint was made"

My last printer bed was very clean also but..... if you held a very bright narrow wavelength light just right I could get a picture of it with the test print imprint still there, I think most people just don't notice it because of lighting conditions but so far all of mine and my friends printer have had it. I mean think about it why would they not test it..... just so they could receive a barrage of complaints later???? they want the printers to work out of the box.

Good luck with that. If they actually knew anything about building printers, clearly they don't hire the right people or can't find the right people with the right skills to assemble these machines. Getting a solidoodle to work is like winning the lottery. Winners let us know who you are

Good idea!  I'm a winner.  Mine printed out of the box.  Install software.  Download stl.  Print.  Done.  Perfectly acceptable $500 printer quality.  I've had some fun and challenges getting it to $1500 printer quality but I did my homework and didn't expect that.  Count me a lottery winner.  I know there are many of us.

I love my printer and feel it was excellent value for the money.

That said, I will only deal with them again if I have no other options or they are half the price of the next closest.  Their communication style has ruined any credibility they had with me and I would go out of my way not to deal with them again.

Winner here as well, printed right out of the box. Of course calibrating the extruder lead to better prints, leveling the bead ditto, tweaking the z stop a little better, cleaning with acetone helped with adhesion, adding the glass and using hairspray, don't need the acetone anymore. Added plexiglass panels, better yet. I'm having fun, tinkering is fun. If you don't want to tinker send your files to Shapeways and all your problems will be solved. If you like to tinker, buy a printer, but be ready to get your hands dirty, it's not rocket science, but it's not exactly a laser printer either.

TiM

We thoroughly calibrate absolutely all machines. The thing is, it is completely possible to throw the machine out of calibration by tossing it off of a UPS truck.

I used to design/commission conveyor sorting systems for FedEx and UPS, and I can say that the handling between the origin and destination is pretty smooth.  The conveyor height is designed so that the package handler doesn't have to throw or drop packages onto it.  The conveyor extends into the container/truck so that the package is always close to where it needs to be placed.  The conveyor itself never jolts or bounces the package significantly.  The worst that can happen to the box during sorting is another box can slam into it on a slide.

I can't wait to start tuning and tweeking... :0)

But as he said, we have seen many videos of UPS drivers throwing packages on & off the truck. My UPS guy threw some motorcycle parts over my porch & down into my bushes. Quite a drop to the ground. Then tagged my door & ran. UPS is responsible for 99% of the alignment/broken parts in this product IMHO.

I have a brother that worked for UPS and have heard this from others.  The conveyor belts feed down to the trucks where people load.  But the conveyor belts don't stop.  So you you get behind the packages just fall on the ground or off the sides of the belt.  That speed pressure makes the drivers be less than careful loading.  And as far as the drivers.  I think they finish their route and go home, so all the incentive is to be fast.  I could be wrong on that though.

That's just poor design.  Most of our systems had a hard end stop and zero-pressure accumulation conveyor behind the stop.  The only exception was slides and gravity fed conveyor off of sorters.  In that case, if you had a whole bunch of packages going down the same slide, the could bump into each other when they hit the rollers at the bottom.