You know you came in here asking for help while providing very limited information. You have not told us what brand the printer is, what software it is using, what firmware it is using, what OS you are running the software on, is it streaming over USB or uploading the entire file for operation and so on.
All these things help and if we know what brand it is a person familiar with that brand could chime in.
So we have offered you blind advise and you pretty much shot all that advise down as if you already know the answers. For someone wanting help you are pushing people who could help you away.
Then Heartless offers innocent advise on the correct usage of terms and you call it useless. You could have simply said your phone/device auto-corrected and left it at that. If you are not happy with the advise you are getting you are welcome to go someplace else but I doubt you will find better pool of knowledge anywhere else.
At this point unless you are willing to be more cooperative and giving more information about your setup you are faced with packing it up and sending them back to the vendor for service or exchange and or getting them to help you over the phone or email.
We can't be expected to offer you much more with the limited amount of information you have given us.
As for that last post and excuse, your phone should not know how to spell Slic3r so it would not auto correct to Slic3r. If you typed Slic3r your phone would have asked to use Slicer or it would have corrected to Slicer or confirmed you wanted to use Slic3r.
Regardless Heartless was just wanting to make sure you where aware that Slic3r was a trademarked brand of a slicer and could not be used as a general name for other slicers.
Printing since 2009 and still love it!
Anycubic 4MAX best $225 ever invested.
Voxelabs Proxima SLA. 6 inch 2k Mono LCD.
Anycubic Predator, massive Delta machine. 450 x 370 print envelope.