Plastic wrapping around extruder

I just got a new da Vinci mini, after having trouble with the XYZwear I finally got it to print. When it was printing the plastic that was being printed attached its self to the extruder and wrapped around it.I took out a metal plate and there was a big blob of plastic in the spot where the extruder should go. Any advice on how to fix this and get it to not do it next time?