Hello,
this is just a follow up.
So, I've contacted xyz printing support in Europe about my broken piece. At first, I was a bit skeptic about getting anything from them, because I've read some posts about not very positive experiences with them and also, carls post about sending in a blank check.
Well, in my case, it only took two emails (first one about the problem, and the next one with all the information they required) and approximately four days.
The guy from the support said, that they don't have the part in stock, but that he will dismantle an already build davinci and send me a piece from that one.
So, as for now, this is a very positive experience for me, but to say for sure, I'll have to wait for the piece to arrive soon and in "mint" condition.
I've had more problems returning a spool of filament that varied in diameter (which, I'm still "waiting" for (it's been more than a month)).
that's it
cheers
Davinci 1.0&1.0A with repetier 0.92 firmware & E3D bowden
Slicer - Simplify3d/CraftWare/MatterControl/Repetier Host
Filament - ABS, PLA, FPE, LayWood
3D modelling - Autodesk 3DS Max, Blender,