1 Topic by solijohn

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Topic: Calling all of those with dropped e-mail

We are working on resolving our G-mail related support issues. As some of you know, our e-mail system has been dropping e-mails. To fix this we need users who have experienced the problem (a small, but important minority!) to send us the relevant message headers.

Here is how:

To help us investigate, please ask the sender for the original copy of the most recent message you didn't receive, along with the full message headers. You can direct them tohttp://mail.google.com/support/bin/answer.py?answer=22454 for instructions. Ask the sender to save the headers as a .txt file, using the Save As... option in the Internet Explorer or Safari Filemenu, or the Save Page As... option in the Firefox File menu. It's important that the information is saved using the File menu, rather than copying and pasting it into a new document. The sender should then forward the file to you as an attachment.


Send these to [email protected], and we will be able to resolve the problem with Google for good.

Former Solidoodle employee, no longer associated with the company.

2 Reply by ysb (edited by ysb 2012-10-18 18:42:13)

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Re: Calling all of those with dropped e-mail

..ask the sender for the original copy of the most recent message you didn't receive..

how to know if you receive our message....  hmm or not..

i have no answer to my support email for one month.. is it because of that or because you send no answer ??

Find all my 3D printable models here
Game of ropes 2 online..Adult only

ysb's Website

3 Reply by Brad

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Re: Calling all of those with dropped e-mail

I looked at your MX and SPF records and they all seem fine... thats strange that google apps is dropping emails...

Brad's Website

4 Reply by solijohn

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Re: Calling all of those with dropped e-mail

ysb wrote:

..ask the sender for the original copy of the most recent message you didn't receive..

how to know if you receive our message....  hmm or not..

i have no answer to my support email for one month.. is it because of that or because you send no answer ??

Because of dropped e-mails. We would never ignore you.

Former Solidoodle employee, no longer associated with the company.

5 Reply by solijohn

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Re: Calling all of those with dropped e-mail

Just as a reminder, we have still be looking into fixing the e-mail problems. If you are truly having problems please send us the headers.

Former Solidoodle employee, no longer associated with the company.

6 Reply by Stoney

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Re: Calling all of those with dropped e-mail

I have not received a single email apart from 2 promptly answered support questions.
I am not sure what I may have missed, how do I know what I did not receive ?

7 Reply by ysb

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Re: Calling all of those with dropped e-mail

i send mine.. but never receive a confirmation that is good..

Find all my 3D printable models here
Game of ropes 2 online..Adult only

ysb's Website

8 Reply by solijohn

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Re: Calling all of those with dropped e-mail

ysb wrote:

i send mine.. but never receive a confirmation that is good..

You sent the headers?

Former Solidoodle employee, no longer associated with the company.

9 Reply by ysb

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Re: Calling all of those with dropped e-mail

solidoodlesupport wrote:
ysb wrote:

i send mine.. but never receive a confirmation that is good..

You sent the headers?

yes

Find all my 3D printable models here
Game of ropes 2 online..Adult only

ysb's Website

10 Reply by solijohn

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Re: Calling all of those with dropped e-mail

Can you send your header directly to [email protected]?

Former Solidoodle employee, no longer associated with the company.

11 Reply by ysb (edited by ysb 2012-10-31 17:55:16)

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Re: Calling all of those with dropped e-mail

To help us investigate, please ask the sender for the original copy of the most recent message you didn't receive, along with the full message headers. You can direct them tohttp://mail.google.com/support/bin/answer.py?answer=22454 for instructions. Ask the sender to save the headers as a .txt file, using the Save As... option in the Internet Explorer or Safari Filemenu, or the Save Page As... option in the Firefox File menu. It's important that the information is saved using the File menu, rather than copying and pasting it into a new document. The sender should then forward the file to you as an attachment.

Send these to [email protected], and we will be able to resolve the problem with Google for good.

that's what you already ask to do and that's where i send it.... *sigh*

i will send it again when i will be back at home with a title that you cant let escape..

Find all my 3D printable models here
Game of ropes 2 online..Adult only

ysb's Website

12 Reply by danny

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Re: Calling all of those with dropped e-mail

Do you think that it'd maybe be a good idea to set-up an auto responder.

something that just says your message is important to us and we're dealing with your issue.

that way people know if their messages are received without having to wait a few days. if you don't get the auto-response then you'll know that your message disappeared into the ether.