1

Topic: upset.

I'm finding myself once again upset with solidoodle as a company.

Did you know that they now consider the OD size of a bushing proprietary

I'm trying to upgrade the the bushings in the back y axis rod to bearings and I get this runaround that they can't tell me the hole size.

Well, I'm almost at the point where I'm going to smash my printer with a hammer to get the bushing out, so I can measure the hole...  I might just feel to good about hitting it with a hammer right now and finish the job.

Why is it easier to ask the community any questions about the printer than the support?

Why is it that support from the community always comes through when their real support falls short?

Maybe I just typed this out of anger and that's unfair to solidoodle as a company, but is it?  They did make me angry, and I originally requested their help Aug 28th still no response to the first request.  Am I being a jerk to share how they've made me feel?

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Re: upset.

It would be in their interest to help out anyone who is trying to make an improvement to their design.  If it works and isn't impractical from a cost or production standpoint, and solves a problem, it might be worth adopting.

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Re: upset.

Perhaps you will be calmer in time but the root of the problem can't be denied.

The wiki is a great example of what your talking about. The community one looks a lot more professional and was delivered in a fraction of the time. I know which one I'll be supporting and contributing to.

They still haven't released the STL files for the upgraded parts too. Surely someone walks across the workplace with a USB drive, collects them and then posts them online for us. If they are good enough to print and fit on the machine at the factory then they should be good enough for us to do the same.

4

Re: upset.

The wonderful thing about the independent forum and wiki is there is no commercial interest.

Perhaps we could clone the replacement parts and release them?

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Re: upset.

Solidoodle isn't open source to my understanding, or am I missing something?

6

Re: upset.

Its not open source, but a lot of the designs, such as the controller board, and software used are.

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Re: upset.

Does anyone on this forum have a kinect, or have had success with 123dCatch? I suggest it's high time we start using this tech to liberate ourselves from this problem. Anyone who receives a busted printer should just 123dCatch the parts that are detached already, then we as a community can solve our problems in an open-source manner. As they say, if you don't hack it, you don't own it. Let's hack and own it!

One of the reasons I purchased Solidoodle instead of, say, a Cube systems printer was 1. cost and 2. the appearance of somewhat open-source tech. No specific filament cartridges, hackable, lovable, a wonderful companion cube to say the least. We have the technology..... we can rebuild it. Better, faster, more open to community needs (insert theme music here)

Grand Rapids, Michigan
SD2 with Sanguinololu board, glass bed mod, E3d_v5 bowden version hotend (currently direct drive), Lawsy Mk5 jigsaw replacement, octopi printserver, drv8825(tiny troubles)

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Re: upset.

I think it would be a better idea to use callipers and recreate the parts in some modelling program. 3dcatch is nice, but you can get better results by measuring and modelling.

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Re: upset.

I agree with Brad. 3D scanning is generally detailed enough to pick up all of the printed layers and this will make the 3D part messy.

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Re: upset.

IanJohnson wrote:

It would be in their interest to help out anyone who is trying to make an improvement to their design.  If it works and isn't impractical from a cost or production standpoint, and solves a problem, it might be worth adopting.

I couldn't agree more.  At some point I'm going to be sick of prints that get ruined after 1+ hours and I'm going to tear the thing apart to fix the mechanical problems.

I know it's not open source hardware.  I'm not looking to make a duplicate solidoodle frame.  In fact quite the opposite.  I found the frame to have a flaw and I'm willing to pay $20 or more in ball bearings to fix this problem.  Use a little higher quality parts in this regard.

I feel like this is comparable to Dell not telling me what kind and size of memory to purchase for my motherboard if I'd like to upgrade my PC.

I realize this point is pretty minor.  I'm 100% certain I can measure the part myself however, I fear I may cause damage to the existing bushing when trying to remove it/them from the frame, so it's not weird for me to want to make sure I can order a 3rd party spare before taking this risk, also making sure a ball bearing is pre manufactured with the same specs.  If my upgrade doesn't work or makes it worse I'd like to be able to put it back  to normal just in case.  I don't want to, nor do I have the tools to accurately drill out this hole if a standard bearing size doesn't fit.

As far as the other parts, I'm fairly certain that the extruder acrylic plastic won't live up to several years of use considering my brand new one broke the first time I touched it.  Solidoodle was kind enough to send me a replacement after 5 or 10 emails complaining, but a year into the future I really don't want that kind of downtime buying a new head from them if I could just have some acrylic laser cut for me at a hackerspace or something.

I would suspect they would think of that part as proprietary too and I suppose they are allowed to do that... and yet it's another part I can just pick a different design from thingiverse and bolt it on, which is what I'll do if this ever breaks.

I certainly will not be building solidoode frames and trying to compete in this business.  At this point I'm not even interested in trying to replicated a few replacement parts to keep on hand in case anything breaks.  All I'm looking to do is make some improvements to their machine so that I'm happy with it.  A lot like after market bolt on upgrades to a automobile, only in this case the bolt on upgrade I want prevents my car from crashing during 50% of it's long road trips.

After I get this issue resolved, I'm going to focus on trying to remove my z-axis wobble.

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Re: upset.

Brad wrote:

The wonderful thing about the independent forum and wiki is there is no commercial interest.

Perhaps we could clone the replacement parts and release them?

Thank you Brad for running this without commercial interest.  It's a lot harder to voice frustration without being moderated on a companies own forum.

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Re: upset.

Brad wrote:

I think it would be a better idea to use callipers and recreate the parts in some modelling program. 3dcatch is nice, but you can get better results by measuring and modelling.

I couldn't agree more,  I'm also pretty sure there are details in the solidoodle parts that a 3rd party replacement part wouldn't need.  Some aspects could be redesigned do that the new parts serve the same purpose while addressing some of the concerns that cause them to break in the first place.

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Re: upset.

http://i1049.photobucket.com/albums/s383/zimmer62/solidoodle/73D1FD50-AD3B-4486-9E03-514E5A42ADDD-15777-00000BF697E37C50_zpsa4cccb86.jpg

Is the part I'm trying to replace, with something like:

http://i1049.photobucket.com/albums/s383/zimmer62/solidoodle/2D54657C-4763-4650-BBEC-F8AE1A2AE66C-15777-00000BF69A4ED2DB_zps45c1b41b.jpg

A flanged ball bearing to replace a flanged self aligning bushing housing.

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Re: upset.

I emailed them a little less than nice email after this whole ordeal

They haven't responded to my other emails.  Even after Support on this forum agreed with Ian's suggestion on this topic.
http://www.soliforum.com/topic/368/my-t … -problems/

I honestly still feel like there is a serious communication gap here.  Or they are mad at me for being upset with them.

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Re: upset.

Support followed up after leaving this message.

Thank you.

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Re: upset.

lawsy wrote:

Perhaps you will be calmer in time but the root of the problem can't be denied.

The wiki is a great example of what your talking about. The community one looks a lot more professional and was delivered in a fraction of the time. I know which one I'll be supporting and contributing to.

They still haven't released the STL files for the upgraded parts too. Surely someone walks across the workplace with a USB drive, collects them and then posts them online for us. If they are good enough to print and fit on the machine at the factory then they should be good enough for us to do the same.

Just to be clear, we aren't stalling on these: There was some internal decision making that came to the conclusion that these 3D Parts were proprietary. As

The Rationale: They provide no performance upgrade, and are simply for beefing up the printer for shipping. Some are worried that others may sell them after market.

We have provided the ability to purchase critical upgrades in the past, and we wouldn't leave you in the dark if this was something that could improve your machine.

As for our wiki - I think you should try it - it has some great articles.

Former Solidoodle employee, no longer associated with the company.