1 Topic by jessicazfletcher (edited by jessicazfletcher 2022-05-15 12:06:33)

  • jessicazfletcher
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Topic: Can't print - Smart Tag not recognized

So I opened my xyz software yesterday and it told me there was a firmware updatev for my daVinci mini w, so I updated to 1.4. I've had nothing but good results in the past, but my luck has run out ... learned my lesson, no more fw updates.

I've had my printer for about 5 years and it works awesome. Last year, in Feb, I bought the smart tag to not deal with the filament issue. I never got into resetting my cartridges. Everything worked FINE until yesterday. I updated and suddenly it's telling me my smart tag is registered with another printer ... and then it gives me my own S/N. I cannot even change my filament with this message. I can't find where the "registration" is for the smart tag to change it ... I also tried downgrading the firmware and it will let me change my filament at that point but then tells me I don't have enough filament to do a print job (pre-smart tag firmware I guess).

I'm annoyed an frustrated and I emailed xyz support and they'll "get back to me in 10 business days". I enjoy printing and can deal with hardware issues, but such a proprietory company that has a software issue like this just ... grrrrrrr.

Any solutions for the forseeable future?
Cura settings for the daVinci mini w??

Thanks.

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2 Reply by Slack8181

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Re: Can't print - Smart Tag not recognized

I just had this exact same problem. I called support and they told me to make a case online. So I did and they gave me a link to download a "hot fix" for it. Well the link they provided me was dead. So I emailed them back and still haven't heard a word back

3 Reply by jessicazfletcher

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Re: Can't print - Smart Tag not recognized

Thank you for writing about your similar situation. I sent a message to support and never heard back. Sent one again, and I'm waiting. Any updates from you? My printer is dead in the water and I'm extremely upset. Last time I'm ever upgrading firmware.

4 Reply by Slack8181

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Re: Can't print - Smart Tag not recognized

Actually yes. I called support and they made me make a issue online. Eventually I had one of their guys remote in to my computer and he used a Serial number program to change the serial number to the correct one.  Its now fixed. I would open up a ticket online the keep calling them until you get someo e to fix.it

5 Reply by carl_m1968

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Re: Can't print - Smart Tag not recognized

Slack8181 wrote:

Actually yes. I called support and they made me make a issue online. Eventually I had one of their guys remote in to my computer and he used a Serial number program to change the serial number to the correct one.  Its now fixed. I would open up a ticket online the keep calling them until you get someo e to fix.it

If you let a Chinese company remote into your PC I would change ALL of my passwords and double check any accounts for activity you have not made. I know is sounds paranoid but data is worth millions and your personal information sold to the right bidder can make them money. In fact I probably reformat and do a fresh install of everything.

Printing since 2009 and still love it!
Anycubic 4MAX best $225 ever invested.
Voxelabs Proxima SLA. 6 inch 2k Mono LCD.
Anycubic Predator, massive Delta machine. 450 x 370 print envelope.

6 Reply by jessicazfletcher

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Re: Can't print - Smart Tag not recognized

I completely agree with carl_m1968, make sure you secure your computer. I have now entered another ticket (can't find a phone number) and hopefully it gets resolved.

Thanks for the update!