<![CDATA[SoliForum - 3D Printing Community — XYZPrinting honoring warranty?]]> https://www.soliforum.com/topic/9771/xyzprinting-honoring-warranty/ Wed, 11 Feb 2015 12:09:31 +0000 PunBB <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84673/#p84673 what about the seller replacing it ? I cannot totally disagree with XYZ as they have no control over what happened with that machine comming from eBay. They could sell you one of that part for cheap though. Btw, so far I got great support from them.

good luck with your issue.

]]> Wed, 11 Feb 2015 12:09:31 +0000 https://www.soliforum.com/post/84673/#p84673 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84664/#p84664 PseudoShooter wrote:

Gee oscahie, maybe you should go work for them big_smile.

The part broke because it is poorly designed and poorly interfaces with the printer.

The whole gist of this story is that XYZ will not honor any warranty repair if you purchased your machine from a retailer such as eBay...

Sorry but that's not always the case. They replaced my entire control board when it failed, and I bought the machine off of ebay too, and I don't think it was an 'approved' supplier at all. However, being located in the EU, I can tell you that I never got in contact with XYZ directly but with some subcontracted company in Germany that does the repairing for them. Point is, depending on who you talk to, YMMV.

But regarding the broken part, I don't want to play devil's advocate, but still disagree. I don't see people complaining about those little tabs breaking, so I doubt there is a design issue. Mines certainly did not break.

]]> Wed, 11 Feb 2015 08:58:31 +0000 https://www.soliforum.com/post/84664/#p84664 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84565/#p84565 PseudoShooter wrote:

Gee oscahie, maybe you should go work for them big_smile.

The part broke because it is poorly designed and poorly interfaces with the printer.

The whole gist of this story is that XYZ will not honor any warranty repair if you purchased your machine from a retailer such as eBay...

The truth is they don't care where you bought it at. If it has an issue then it falls on where ever it was purchased, not XYZ. That is their warranty policy.  There is none. Also if a part brwaks due to poor design, such as the latches on my door then that is not my fault by the manufacturers fault and should be covered by a warranty. This is just XYZ being stupid and nothing else.

]]> Tue, 10 Feb 2015 23:36:09 +0000 https://www.soliforum.com/post/84565/#p84565 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84563/#p84563 Gee oscahie, maybe you should go work for them big_smile.

The part broke because it is poorly designed and poorly interfaces with the printer.

The whole gist of this story is that XYZ will not honor any warranty repair if you purchased your machine from a retailer such as eBay...

]]> Tue, 10 Feb 2015 23:27:43 +0000 https://www.soliforum.com/post/84563/#p84563 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84554/#p84554 To be honest, even if you had bought it from an approved vendor, it's still the case that you broke the part yourself, I don't think there is a defect on it (unless there are more complains about this and I haven't seen them). So even if you were covered by the warranty, they would be right to ask you to pay for the replacement part. Just IMHO.

]]> Tue, 10 Feb 2015 22:48:23 +0000 https://www.soliforum.com/post/84554/#p84554 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84516/#p84516 That would be me. I hate making improvised fixes on something brand new. I have the window held in with clear tape and that'll do because I can't see it. But I know it's there... big_smile

I'm more pissed that XYZPrinting is begrudging me a $.50 part because I didn't buy from their list of "approved" vendors.

]]> Tue, 10 Feb 2015 20:24:07 +0000 https://www.soliforum.com/post/84516/#p84516 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84474/#p84474 oscahie wrote:

You don't need to print the whole window, just the retaining tab, then glue it...


Could be he wants a complete piece rather than a repaired piece. There are OCD types out there that insist on new rather than repaired, taped, glued. Then there are just those that like a complete part and stock part.

]]> Tue, 10 Feb 2015 19:05:13 +0000 https://www.soliforum.com/post/84474/#p84474 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84456/#p84456 You don't need to print the whole window, just the retaining tab, then glue it...

]]> Tue, 10 Feb 2015 18:14:15 +0000 https://www.soliforum.com/post/84456/#p84456 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84450/#p84450 I would but this is the oval window that's broken and I can't do clear with my machine...

]]> Tue, 10 Feb 2015 17:56:53 +0000 https://www.soliforum.com/post/84450/#p84450 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84445/#p84445 Seriously, you break a little piece of plastic from your 3D PRINTER and you need a warranty repair?! Just print another one? big_smile

]]> Tue, 10 Feb 2015 17:43:18 +0000 https://www.soliforum.com/post/84445/#p84445 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84001/#p84001 Thank you.

PM me your address and I'll send you mine first thing Monday. I'm in Windsor, ON. I can PayPal you your postage and packaging costs.

Cheers,

John

]]> Sun, 08 Feb 2015 02:18:17 +0000 https://www.soliforum.com/post/84001/#p84001 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/84000/#p84000 I don't have to send mine back to Amazon until March 7th.  It's up to you.

]]> Sun, 08 Feb 2015 02:09:56 +0000 https://www.soliforum.com/post/84000/#p84000 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/83989/#p83989 Thank you for the offer.

Are you willing to wait for my piece to come in the mail before you send your machine back though? I'm in Canada so it may take a little while.

]]> Sun, 08 Feb 2015 01:18:41 +0000 https://www.soliforum.com/post/83989/#p83989 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/83985/#p83985 You want to swap with mine?  I'm about to return my da vinci so I can swap out for your broken handle cover.

]]> Sun, 08 Feb 2015 01:11:24 +0000 https://www.soliforum.com/post/83985/#p83985 <![CDATA[Re: XYZPrinting honoring warranty?]]> https://www.soliforum.com/post/83917/#p83917 That blows because it was a sealed box.

No matter, I'll continue using clear tape to hold the panel in then big_smile

]]> Sat, 07 Feb 2015 18:46:38 +0000 https://www.soliforum.com/post/83917/#p83917