Of course, the print is blocked and I cannot print anything.  The only reason I finally was able to print is because I disconnected my pc from the internet and prevented xyzware from performing its check.  I am seriously considering legal action due to xyz remotely preventing me from using my printer.

In the mean time I decidced to dump the xyzware and bought Simply3d.  Not only can I now print using whatever I want and when I want, but my prints actually come out better!  Mind you, I did not change the firmware on the printer, just the software on my pc.

Now I did contact customer support, and it is very apparent they have no idea what the issue is, that its happeneing, or how to manage their own systems.

sfraden

Ok, now I'm really really pissed off at your company.  I have done EVERYTHING right, updated my firmware on time, update my software and never modified the printer.  I only use and buy YOUR ABS filamants.  Now after this lartest updates, your *
((SFRADEN) - Apparently their system trundicated the first message)

IMG_20150124_120606_987[1].jpg

2015/01/24 17:19

Customer Service Staff

Dear Mr. Customer,

Please send us a screenshot copy of your purchase invoice and advise us your total printing hours.

Regarding your issue,

Please put the cartridge locker in place.

Kindly send us a photo of the LCD showing the cartridge error.

Kindly send us also a photo of the filament info. and advise us how many grams it is.     
                                                                              Please kindly drop also the filament cartridge gently where it is 3cm above the detective pin.

Thank you.

Best Regards,
Customer Care (April)
XYZprinting Inc.

2015/01/24 18:01

sfraden

I no longer have my purchase invoice. It is long gone over a year ago.  Why do you need to know my printing hours? it makes no difference to this issue.

I took out the cartridge locker so I could photograph the cart serial number for you to see that it is in place and an official XYZ filament.  Don't insult me further by assuming I did not put the locker back in place after taking the picture.  I am not an idiot.

Why would I take a picture of the LCD when its your  XYZware that's telling me the cart is not a valid cart?  The Printer took the cart and loaded it just fine, its your pathetic software that's thinking I am tyring to cheat you not the printer.  As far as how many grams the cart is, well its 600grams, as I have yet to print anything with it because your XYZware REFUSES TO SEE IT AS YOUR OWN FILAMENT.
Now re-read the message again, realize what the issue is and fix this situation.

2015/01/24 20:37

Customer Service Staff

Dear Mr. Customer,

Sorry for the inconvenience caused.

Please check whether the detective board pin has any damage or dirt that is why you’re cartridge cannot be detected by the printer.

Please see if the cartridge connector is well connected to the motherboard.

You may view the photos from the link below for your reference.

Thank you.

Best Regards,
Customer Care (April)
XYZprinting Inc.

2015/01/24 21:59

sfraden

This is my last reply to this, as it is apparent you have no idea what the issue is or what you are reading.
I will use all caps to make this crystal clear:
THE PRINTER SEES THE CARTDRIGE JUST FINE AND REPORTS ITS HAS ABS, FULL CAPACITY AND THE CART SERIAL NUMBER.  AGAIN, THE PRINTER SEES THE CART JUST FINE AND THERE IS NO ISSUE WITH LOADING THE FILAMENT.

THE ISSUE IS WITH YOUR XYZWARE.EXE PROGRAM WHICH IS CHECKING THE CART SERIAL # WITH YOUR SERVERS AND THINKS THIS IS NOT A VALID CART AND REFUSES TO SEND PRINTS TO THE PRINTER.
have I made this clear?

2015/01/24 22:44

Customer Service Staff

Dear Mr. Customer,

We’re sorry for the inconvenience.

Please search %appdata% and please send us the screen of the window that will appear as the same as the attached photo.

May we also ask if you have already tried to un install the existing XYZware and please install it again using an administrator account?

Please send us also the photo of your display panel showing the filament info as shown in the photo attached for our better reference.

Thank you for your patience.

Best Regards,
Customer Care (Lorna)
XYZprinting Inc.

app%20data.jpg

filament%20info.jpg

2015/01/24 23:47

sfraden

Dear Mr. Customer Service,

I have been inconvenienced.

ok, since your reply had a picture in it, and you botched putting it in it, I have no idea what you were trying to show me.  I took a pic of the about screen, the error that pops up and the info windows of the machine screen. I will note that I did manage to actually make the print I needed to make, but I had to unplug the computer from the internet so it could not validate the sn of the cart.  Seems there's a ton of people having this issue, and it is a fault with your servers not recognizing legitimate filament cartridges'. 

2015/01/25 13:36

2015/01/25 13:36

sfraden

Dear Mr. Customer Service,

I have been inconvenienced.

( have no idea if your system is acutally uploading the pic, so im trying again)

2015/01/25 13:38

2015/01/25 13:38