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		<title><![CDATA[SoliForum - 3D Printing Community — Disappointed! future buyers  beware]]></title>
		<link>https://www.soliforum.com/topic/7046/disappointed-future-buyers-beware/</link>
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		<description><![CDATA[The most recent posts in Disappointed! future buyers  beware.]]></description>
		<lastBuildDate>Fri, 15 Aug 2014 23:02:53 +0000</lastBuildDate>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/63447/#p63447</link>
			<description><![CDATA[<p>I see my thread on customer loyalty and satisfaction wasn&#039;t just a figment of my imagination. Things that make you go &quot;hmmmm?&quot;</p>]]></description>
			<author><![CDATA[null@example.com (dave.lantz)]]></author>
			<pubDate>Fri, 15 Aug 2014 23:02:53 +0000</pubDate>
			<guid>https://www.soliforum.com/post/63447/#p63447</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62718/#p62718</link>
			<description><![CDATA[<div class="quotebox"><cite>Brad wrote:</cite><blockquote><p>I don&#039;t think thats enforceable. According to the website...</p><p><a href="http://europa.eu/youreurope/citizens/shopping/shopping-abroad/faq/index_en.htm">http://europa.eu/youreurope/citizens/sh … dex_en.htm</a></p><div class="quotebox"><blockquote><p>EU law provides for a two-year guarantee for any new goods bought from a <strong>professional seller based in the EU</strong>. During this two-year period, the seller is responsible for any fault in the product - you must be able to use your sofa normally without any faults appearing.</p></blockquote></div><p>Solidoodle is not based in the EU, and therefor is not bound by the regulation according to that website.</p></blockquote></div><br /><p>point to you IF you buy it directly from Solidoodle, BUT as solidoodle sell it thru retailers (like The iMakr Store ) in the UK <br />(England is in the EU even if they didn&#039;t use the money, and imakr fall under eu laws as a brick and mortar company selling goods in UK),&nbsp; Imakr will be obliged to put this 2 years warranty even if solidoodle didn&#039;t want to...(and for free)&nbsp; <br />i don&#039;t think that imakr will still sell solidoodles if they refuse to repair their printers after 60 days as that&#039;s imakr that will pay for repairs instead of solidoodle</p>]]></description>
			<author><![CDATA[null@example.com (ysb)]]></author>
			<pubDate>Sat, 09 Aug 2014 13:51:47 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62718/#p62718</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62702/#p62702</link>
			<description><![CDATA[<p>Well I guess part of the good news as seen on another thread is that SD is now showing an expressed 60 day warranty and an available one year extended warranty/ service plan&nbsp; for an added fee. <br />And the sd2 sd3 line discontinued. <br />Tin</p>]]></description>
			<author><![CDATA[null@example.com (Tin Falcon)]]></author>
			<pubDate>Sat, 09 Aug 2014 10:43:54 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62702/#p62702</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62658/#p62658</link>
			<description><![CDATA[<p>I don&#039;t think thats enforceable. According to the website...</p><p><a href="http://europa.eu/youreurope/citizens/shopping/shopping-abroad/faq/index_en.htm">http://europa.eu/youreurope/citizens/sh … dex_en.htm</a></p><div class="quotebox"><blockquote><p>EU law provides for a two-year guarantee for any new goods bought from a <strong>professional seller based in the EU</strong>. During this two-year period, the seller is responsible for any fault in the product - you must be able to use your sofa normally without any faults appearing.</p></blockquote></div><p>Solidoodle is not based in the EU, and therefor is not bound by the regulation according to that website.</p>]]></description>
			<author><![CDATA[null@example.com (Brad)]]></author>
			<pubDate>Fri, 08 Aug 2014 22:59:36 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62658/#p62658</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62628/#p62628</link>
			<description><![CDATA[<div class="quotebox"><cite>solijohn wrote:</cite><blockquote><div class="quotebox"><cite>Serin wrote:</cite><blockquote><p>I&#039;m curious, SoliJohn.<br />What is the exact number of days that you stand behind your product for?<br />I ask because in Australia it&#039;s rare for a business to get away with having blazé warranty specs.</p></blockquote></div><p>We are working to formalize our Warranty. We shall be publishing a formal warranty in the near term future, however the terms of this warranty shall not be different from our&nbsp; internal practices. We offer replacements for manufacturer defects found within 60 days of purchase. Our warranty will not cover wear and tear. So, in the case of the OP, he would not be covered under the formal Warranty. We do provide replacements for these parts, just not for free for users outside the 60 day period. </p><p>Hope that clears things up.</p></blockquote></div><p>you know that what you said in your paper and EVEN if you said that you does not have a warranty, you are OBLIGED to provide a<span style="color: red"><strong> 2 years guarantee if you sell your printers in europe </strong></span> (If a product turns out to be faulty or not as advertised (‘non-conformity’), you have a 2-year guarantee, which means the seller must repair or replace it free of charge.)&nbsp; a little link for you <br /><a href="http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm">http://ec.europa.eu/consumers/ecc/consu … ces_en.htm</a></p><p>even in canada, it&#039;s one year minimum (all the -30/60 day warranty- that you can find sometimes are not legal..) so i think you will hit a wall if you continue to said that your warranty will be 60 days.. or you will restrict your sells at the USA only</p>]]></description>
			<author><![CDATA[null@example.com (ysb)]]></author>
			<pubDate>Fri, 08 Aug 2014 18:40:45 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62628/#p62628</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62525/#p62525</link>
			<description><![CDATA[<p>I understand both sides comments and agree with many from my own troubles with my SD2. but among my many job duties in my life one was purchasing both for parts resale and commercial/industrial supplies/parts.<br />until the 1980s here in the USA (when companies 1st got in bed with China) manufacturers had to offer potential customers a copy of a written warranty of no less than 30 days on any product sold. high end appliances etc (over $500) had to have a 1 year for non commercial industrial use (90 days TV and electronics) consumer use. commercial was about half life. also they had to make replacement parts avail for 10 years after end of production. then in the 1980s that was reduced to 5 years. obviously since then we now just have to &quot;put up with what China offers (asis or taillight warranty as used car salesman call it). however typically MADE IN USA manufacturers set the bar higher than that due to reputations at stake. I dont think its asking too much for Solidoodle to at least have a written 90 day limited warranty for consumers and 30 days for commercial users. and make replacement parts available at discount for purchasers at least 1 year after model is discontinued. also offer buyer protection plan extended warranty through even a 3rd party like many retailers (ask Wa-lMart TV dept) do with electronics. thus giving potential buyers a better sense of future security in their investments long term usefulness. <br />I too have had the afore mentioned tech help but it was not enough to get my printer back in use and had to look elsewhere for assistance plus DIY repairs. which the &quot;average consumer&quot; (Solidoodles target buying group) would not be able to do. which is what worries most here when they see yet more &quot;plug N Play models&quot; released. we just dont see that Solidoodle is there yet at this point.</p><p>Mitch</p>]]></description>
			<author><![CDATA[null@example.com (n2ri)]]></author>
			<pubDate>Thu, 07 Aug 2014 19:55:31 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62525/#p62525</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62105/#p62105</link>
			<description><![CDATA[<div class="quotebox"><cite>Hazer wrote:</cite><blockquote><p>beleive they have also fixed the problem with the bed heater trace being too small.</p></blockquote></div><p>They have, and they&#039;ve gone back to quad-layer boards instead of trying to do dual-layer on the cheap.</p>]]></description>
			<author><![CDATA[null@example.com (adrian)]]></author>
			<pubDate>Tue, 05 Aug 2014 13:27:36 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62105/#p62105</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/62062/#p62062</link>
			<description><![CDATA[<p>Geeetech Sang is $23.00 on sale now:</p><p><a href="http://www.geeetech.com/reprap-sanguinololu-rev-13a-assembled-p-609.html">http://www.geeetech.com/reprap-sanguino … p-609.html</a> Note: Sale will be over soon, so this link will probably be back to $60 when others view it. But also note Geeetech has a sale every weekend.</p><p>Also, printrboard is usually on sale for $40. The connectors are backwards, but it only took me 40 minutes to make some short extension connector cables to switch back and forth between clone and SD original board. I beleive they have also fixed the problem with the bed heater trace being too small.</p>]]></description>
			<author><![CDATA[null@example.com (Hazer)]]></author>
			<pubDate>Mon, 04 Aug 2014 23:00:20 +0000</pubDate>
			<guid>https://www.soliforum.com/post/62062/#p62062</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61895/#p61895</link>
			<description><![CDATA[<p>You should look at the E3D extruder.</p>]]></description>
			<author><![CDATA[null@example.com (wire10ga)]]></author>
			<pubDate>Sun, 03 Aug 2014 12:42:42 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61895/#p61895</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61887/#p61887</link>
			<description><![CDATA[<p>all of its replaceable.. if you&#039;ve got the skills for SMT work.</p><p>If you don&#039;t, then connectors, headers and FETs is about the size of it. You could do the Drivers too since really they aren&#039;t that fine a pitch.. but lots of people get scared it seems when you mention the word soldering (with or without pronunciation of the &#039;L&#039; <img src="https://www.soliforum.com/img/smilies/tongue.png" width="15" height="15" alt="tongue" />)</p><p>Regardless.. the latest versions from Geeetech are back to quad-layer and have fixed the dodgy traces.. so every few weekends they&#039;ll pop up on sale for $29.... </p><p>They are still, no matter who you get them from, as far as control boards go, pretty crappy.</p>]]></description>
			<author><![CDATA[null@example.com (adrian)]]></author>
			<pubDate>Sun, 03 Aug 2014 11:32:30 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61887/#p61887</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61885/#p61885</link>
			<description><![CDATA[<p>Has anyone here tried to repair one of these boards.&nbsp; I know most of the components are not likely replaceable I see about 5 parts that I would attempt to tackle but if the board is totally not working I suspect the MOSFET power regulators. these can be tested and replaced. </p><p>I was in a similar pickle several years ago a lightning strike power surge took out the control board of a couple of hobby machines. (mini mill mini lathe)&nbsp; &nbsp;one of the techs at worked helped me diagnose and fix them. It cost me&nbsp; $15 to fix the two .<br />Tin</p>]]></description>
			<author><![CDATA[null@example.com (Tin Falcon)]]></author>
			<pubDate>Sun, 03 Aug 2014 11:20:49 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61885/#p61885</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61841/#p61841</link>
			<description><![CDATA[<p>I have had my SD3 for seven months now I had some problems from the beginning . It took awhile but I think we have them all worked out . I spent a lot of time with the SD techs on phone calls and emails. We tested and replaced several parts ( motherboards, power supplies and bed heater) . As each problem showed up we tested and corrected the problem . It has been several months ( 5 to be exact ) since I have had any problems. I feel that SD has done their due diligence to solve all my problems . I also got a lot of help from people here on the forum. At no time did I ever feel that the techs where blowing me off . They where very helpful and really seemed to want to get my machine working well. AND THEY DID . <br />&nbsp; &nbsp; &nbsp;I wanted a machine that I could tinker with and learn from ( I learn with my hands ) . And for the Price this is the machine to have . It is built to be rock solid and yet easily modifiable. It is priced so if I screw up something I don&#039;t panic, I just fix it , or modify it and move on to next learning opportunity. If I had paid $2000 or so I would be much more reluctant to try different things. I would not have&nbsp; learned nearly as much as I have . Solidoodle techs have been very helpful in explaining how their printers work and for that I thank them. I also have gotten many helpful posts from this forum . Thank you all for all the help I have received from you.&nbsp; <br />&nbsp; &nbsp; &nbsp; As I have explained before I am a truck mechanic with little formal training in electronics and no formal training in computing just what I have picked up over the years. Thanks for the all help I have received from all of you ( SD techs and Soliforum contributors ) I have a great printer and a fairly clear understanding of how it works.&nbsp; &nbsp;<br />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Thank you all&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Bill D.&nbsp; &nbsp; &nbsp;<br />PS.&nbsp; I have a Printrbot MB&nbsp; Rev E.</p>]]></description>
			<author><![CDATA[null@example.com (slimstar2)]]></author>
			<pubDate>Sat, 02 Aug 2014 23:12:21 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61841/#p61841</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61827/#p61827</link>
			<description><![CDATA[<p>Dunno why you&#039;d pay $129 on eBay when they&#039;re $99 from Printrbot themselves:</p><p><a href="http://printrbot.com/shop/printrbot-printrboard/">http://printrbot.com/shop/printrbot-printrboard/</a></p>]]></description>
			<author><![CDATA[null@example.com (elmoret)]]></author>
			<pubDate>Sat, 02 Aug 2014 22:04:13 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61827/#p61827</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61826/#p61826</link>
			<description><![CDATA[<p>I am presuming that you have the most recent board.</p><p>If Solidoodle offers their firmware.&nbsp; You can get a board that is similar to the current board for around $125 on E-bay.</p><p><a href="http://www.ebay.com/itm/Reprap-PrintrBoard-for-Prusa-Mendel-Printrbot-MendelMax-replaces-RAMPS-Gen6-/331275823293?pt=LH_DefaultDomain_0&amp;hash=item4d2193e8bd">http://www.ebay.com/itm/Reprap-PrintrBo … 4d2193e8bd</a></p><p>This is the same board that both Solidoodle and PrintRbot use on their machines, yet of course they have had their company name silk screen printed on the board.</p><p><span class="postimg"><img src="http://i.ebayimg.com/00/s/MTIwMFgxNjAw/z/VtQAAOSwxCxT2SO5/$_57.JPG" alt="http://i.ebayimg.com/00/s/MTIwMFgxNjAw/z/VtQAAOSwxCxT2SO5/$_57.JPG" /></span></p>]]></description>
			<author><![CDATA[null@example.com (Downeasta)]]></author>
			<pubDate>Sat, 02 Aug 2014 21:56:22 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61826/#p61826</guid>
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			<title><![CDATA[Re: Disappointed! future buyers  beware]]></title>
			<link>https://www.soliforum.com/post/61804/#p61804</link>
			<description><![CDATA[<p>Interesting :</p><p>First of all I feel your pain spending $ 800 then having to spend another $200 on a board ouch. </p><p>I purchased my soliddoodle used off E-Bay&nbsp; it was sold as appears to be in god condition but not tested I get it an no power supply I was fortunate the e-bay seller backed his sale and refunded the cost of the PS. <br />But I could have been in the same boat buy a PS and then find a dead board. <br />this is a tough situation. On one hand&nbsp; if you buy something new you expect it to work for a reasonable amount of time without failure and if it does fail you expect factory help. <br />On the other hand lets face it low cost 3-d printers are a new sunrise industry. Say you spend&nbsp; 3 grand for a makerbot&nbsp; that uses $500 worth of parts.&nbsp; Makerbot now has a margin&nbsp; to pay for testing and qc of parts . they can afford to replace defective and broken parts money for marketing R&amp;D etc. </p><p>Now look at a soliddoole&nbsp; 3 that sells for $600 and uses aprox $400 in parts.&nbsp; soliddoodle is on a tight margin. there is 1/10th the resources to test parts and cover defective ones. </p><p>Good bad or indifferent hobby machines are often pre assembled kits they need tinkering and upgrades. </p><p>Those of us in the home machining hobby run into similar problems. Some of the better vendors freely replace parts but it still up to the owner to install them. </p><p>So the takeaway here is what are you expecting when you buy a 3d printer.&nbsp; If you are expecting a 1 year warranty buy from a company that offers a 1 year warranty.&nbsp; If you want low price shop for that.&nbsp; list the features you want and compare product. </p><br /><p>IMHO soliddoodle and most of the builders of sub $1000 3d printers expect the user to tinker upgrade repair etc.&nbsp; </p><br /><p>In my situation I am not afraid to fix tinker adjust a machine but I did not at this point in life want to build from scratch. <br />Although building from scratch allowed full understanding of every part in the machine how it is assembled and how to fix it if it breaks.&nbsp; <br />Also&nbsp; the one downside of the sd main board is it is one unit. the ramps card hs plug in drivers blow a diver pluf in a new one and the driver chips are only $5-10 each depending on where you buy. </p><p>Many of the kits tell you to print spare axis parts and connectors as soon as you can after getting set up and printing. What other product tells you make your own spares. </p><p>Hope you can find a affordable board. <br />Tin</p>]]></description>
			<author><![CDATA[null@example.com (Tin Falcon)]]></author>
			<pubDate>Sat, 02 Aug 2014 19:41:26 +0000</pubDate>
			<guid>https://www.soliforum.com/post/61804/#p61804</guid>
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