<![CDATA[SoliForum - 3D Printing Community — How's the quality of support been lately?]]> https://www.soliforum.com/topic/4311/hows-the-quality-of-support-been-lately/ Thu, 09 Jan 2014 16:48:13 +0000 PunBB <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46246/#p46246 satman49 wrote:

What revision and where did you get it

it's mostly all in this thread. http://www.soliforum.com/topic/4987/ser … x3/page/3/
If you want to move over to that thread I can give you more info there.

]]> Thu, 09 Jan 2014 16:48:13 +0000 https://www.soliforum.com/post/46246/#p46246 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46235/#p46235 What revision and where did you get it

]]> Thu, 09 Jan 2014 13:04:29 +0000 https://www.soliforum.com/post/46235/#p46235 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46190/#p46190 I have a Rumba that is uninstalled but it's in the works for the next day.

]]> Thu, 09 Jan 2014 00:44:10 +0000 https://www.soliforum.com/post/46190/#p46190 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46187/#p46187 Which board do you have?

]]> Thu, 09 Jan 2014 00:10:46 +0000 https://www.soliforum.com/post/46187/#p46187 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46179/#p46179 Both worthy upgrades if you decide to go that route.

]]> Wed, 08 Jan 2014 22:49:04 +0000 https://www.soliforum.com/post/46179/#p46179 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46177/#p46177 yea my next step.

]]> Wed, 08 Jan 2014 22:37:32 +0000 https://www.soliforum.com/post/46177/#p46177 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46175/#p46175 Well I hope they are giving them to you...
If not... can you say RUMBA and E3D big_smile

]]> Wed, 08 Jan 2014 22:24:47 +0000 https://www.soliforum.com/post/46175/#p46175 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46169/#p46169 I ordered a Printrboard and hotend parts.I explained to them that I was completely down and needed the parts asap.I just didn't order to have spares.

]]> Wed, 08 Jan 2014 21:51:46 +0000 https://www.soliforum.com/post/46169/#p46169 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46165/#p46165 What parts are you waiting for?  I can't imagine any part that I would order direct from them even if they were free.
Don't get me wrong I love my SD3 but I am very happy that it is full of mods that bring it to its full potential.

]]> Wed, 08 Jan 2014 21:34:38 +0000 https://www.soliforum.com/post/46165/#p46165 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46164/#p46164 lol they need a dictionary.

]]> Wed, 08 Jan 2014 21:32:15 +0000 https://www.soliforum.com/post/46164/#p46164 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46163/#p46163 satman49 wrote:

I still have a : boat anchor: here waiting on replacements parts even tho they said my order would be expidited. That's almost a  week ago.

That *IS* expedited... standard spare parts replacement takes four weeks normally tongue

]]> Wed, 08 Jan 2014 21:30:47 +0000 https://www.soliforum.com/post/46163/#p46163 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/46162/#p46162 I still have a : boat anchor: here waiting on replacements parts even tho they said my order would be expidited. That's almost a  week ago.

]]> Wed, 08 Jan 2014 21:29:48 +0000 https://www.soliforum.com/post/46162/#p46162 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/45434/#p45434 My 2 cents worth. I emailed support last night, so far no response. yea  it only been a few hours  BUT I emailed another vendor on here,basically a one man show.He responded within the hour.

]]> Tue, 31 Dec 2013 16:31:23 +0000 https://www.soliforum.com/post/45434/#p45434 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/40384/#p40384 My billing address is a PO box, and the post office is not open by the time I get home anyways so I have to use a separate shipping address.

At any rate I relented and sent them the info, I don't want the engineers breathing down my neck about the parts.

]]> Thu, 31 Oct 2013 15:10:39 +0000 https://www.soliforum.com/post/40384/#p40384 <![CDATA[Re: How's the quality of support been lately?]]> https://www.soliforum.com/post/40355/#p40355 In Australia when proving identity you are required to provide a certain number of 'points' of ID. Utility bills can count towards your points total, so possession of one (or a good copy) could potentially assist with identity fraud.

I agree shipping/billing differences should be investigated, but this has obviously caused a customer concern so perhaps a better method?

FYI I almost always ship to a different address to my billing one as I cant accept deliveries at home if I'm at work all day, I have never had this queried, even by Solidoodle when I bought my printer!

]]> Wed, 30 Oct 2013 23:46:48 +0000 https://www.soliforum.com/post/40355/#p40355