<![CDATA[SoliForum - 3D Printing Community — Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/topic/1876/solidoodle-shipping-orders-for-supplies/ Sat, 06 Apr 2013 23:32:12 +0000 PunBB <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18809/#p18809 Okay, update, got it, but they never issued an email or a tracking number. It was sent out Wednesday.

]]> Sat, 06 Apr 2013 23:32:12 +0000 https://www.soliforum.com/post/18809/#p18809 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18744/#p18744 solidoodlesupport wrote:
ronsii wrote:
iowajames wrote:

My order supposedly shipped Monday after waiting for a couple weeks. Never leaning on them for anything again.

They should have sent you a tracking number.

Tracking numbers are automatically sent to all customers through our website. Sometimes these are lost in junk e-mail box.

Nope, didn't get one, just checked all 93 junk email messages. I was told most recently that it would be sent Wednesday.

Might want to double check your systems, or employees, because somewhere in there is broken communication or something.

Edit: Yep, just verified through my orders page:

http://img.photobucket.com/albums/v651/jaythedogg/Solidoodleorderhistoryapril5.png

I HATE to be so curt, I really dislike having to act in a rude manner to get someone's attention. Sure, I didn't spend $2500 on this printer, I got it for $644 and based on the website, it was made to sound like the Solidoodle will show up, come out of the box & print without having to fix issues. It is sold as a polished PRODUCT, not PROJECT. So understanding my disappointment to receive something that does not work as touted, gives bad results & then deal with a tech support team that says one thing & does another, is disconcerting.
So $644 isn't much money to a lot of people, surely in NY it isn't much money, but here is rural Iowa that's rent. That's food for a month for a family of 4. When you have expectations set that high & then get let down in such a fashion, it makes you regret spending so much money on something.

]]> Sat, 06 Apr 2013 00:53:22 +0000 https://www.soliforum.com/post/18744/#p18744 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18694/#p18694 nfhill wrote:

Is anyone else having a problem with Solidoodle not shipping orders for supplies?  I placed an order for some kapton tape on the 3rd of March.  It's now been 20 days and it is STILL not shipped.

I guess they prefer we order our supplies from someone else.  I can get kapton tape from Ebay for half the price.  And the vendor ships in one day!

Nick

We got "rushed" for supplies. We have full time employees who only ship repair parts and filament, but extras have become extremely popular.

]]> Fri, 05 Apr 2013 14:54:27 +0000 https://www.soliforum.com/post/18694/#p18694 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18693/#p18693 ronsii wrote:
iowajames wrote:

My order supposedly shipped Monday after waiting for a couple weeks. Never leaning on them for anything again.

They should have sent you a tracking number.

Tracking numbers are automatically sent to all customers through our website. Sometimes these are lost in junk e-mail box.

]]> Fri, 05 Apr 2013 14:52:55 +0000 https://www.soliforum.com/post/18693/#p18693 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18687/#p18687 iowajames wrote:

My order supposedly shipped Monday after waiting for a couple weeks. Never leaning on them for anything again.

They should have sent you a tracking number.

]]> Fri, 05 Apr 2013 14:32:26 +0000 https://www.soliforum.com/post/18687/#p18687 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18683/#p18683 My order supposedly shipped Monday after waiting for a couple weeks. Never leaning on them for anything again.

]]> Fri, 05 Apr 2013 14:14:20 +0000 https://www.soliforum.com/post/18683/#p18683 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18651/#p18651 I received an email today from Solidoodle saying my order has shipped.  Perhaps it's true.  Today is FOUR weeks from the order date.  I ordered some kapton tape from an ebay seller: it shipped the next day and I had it in a week.  It was also much less expensive and shipping was free.  Next time I need something, I WILL NOT be ordering from Solidoodle.  Customer service is so bad it would be excessively kind to say it sucks!

Nick

]]> Fri, 05 Apr 2013 03:15:19 +0000 https://www.soliforum.com/post/18651/#p18651 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/18541/#p18541 Yeah - it's weird - I don't know what's going on - I too ordered some kapton tape on March 10th, and after two emails to them they expedited my order and it has just now shipped (nearly a month later).  Not sure if they ran out of kapton or what.  I ordered from them one other time (that time a spool of plastic and kapton) and it took about a week as I recall.  :\

]]> Thu, 04 Apr 2013 03:01:56 +0000 https://www.soliforum.com/post/18541/#p18541 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/17918/#p17918 I've ordered from them twice, once took 20 days to ship the other took 2 days to ship.  It's a common complaint though.

]]> Wed, 27 Mar 2013 21:49:13 +0000 https://www.soliforum.com/post/17918/#p17918 <![CDATA[Re: Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/17914/#p17914 They are notoriously slow, yes.

]]> Wed, 27 Mar 2013 20:31:46 +0000 https://www.soliforum.com/post/17914/#p17914 <![CDATA[Solidoodle Shipping Orders for Supplies???]]> https://www.soliforum.com/post/17911/#p17911 Is anyone else having a problem with Solidoodle not shipping orders for supplies?  I placed an order for some kapton tape on the 3rd of March.  It's now been 20 days and it is STILL not shipped.

I guess they prefer we order our supplies from someone else.  I can get kapton tape from Ebay for half the price.  And the vendor ships in one day!

Nick

]]> Wed, 27 Mar 2013 20:11:28 +0000 https://www.soliforum.com/post/17911/#p17911